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BuckyKat37
Currently Being Moderated

PP5.5 won't run

May 25, 2011 4:04 PM

I purchased the upgrade from CS5 Master Collection to the CS5.5 Master Collection. I first deactivated and uninstatalled 5 and then installed and activated 5.5. Every application in 5.5 runs correctly except Premiere Pro 5.5. When I run it all it does is display the title bar, the file menu and nothing else. If you click on the title bar the main application area turns white while the application states (not responding).

 

I've uninstalled 5.5, deleted all the folders which the installer creates, have done another installation and deleted the prefs file but the problem still persists.

 

I checked out the installer log and it did have a few errors but nothing that I can tell would be directly related to this problem.

 

-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 8 warning(s)

 

----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging%20Ar ea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f80493 091e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
----------- Payload: {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 -----------
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\MSTEPH~1\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\MSTEPH~1\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
----------- Payload: {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} Firefox Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-FFPlugin\OEM(Seq 32)
----------- Payload: {208DE3D5-541C-41B0-8595-7A608A6E4306} IE Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-IEPlugin\OEM(Seq 26)
----------- Payload: {4A4F91EA-5951-4C5C-B911-027D802817EB} Office Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-OfficePlugin\OEM(Seq 34)
----------- Payload: {DD309051-FACF-4A5E-87F1-C57154BB3DE8} Adobe Contribute CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-mul\OEM(Seq 8283)
----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)

 

ERROR: DW050: The following payload errors were found during install:
ERROR: DW050:  - Adobe Flash Player 10 Plugin: Install failed

 

Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
---------------------------------------------------------------------- ---------------
Exit Code: 6 - Silent workflow completed with errors.

 
Replies
  • Currently Being Moderated
    May 26, 2011 8:22 AM   in reply to BuckyKat37

    You need to call Adobe In the US - Adobe Install Problems 800-642-3623


     
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  • Currently Being Moderated
    May 26, 2011 8:46 AM   in reply to BuckyKat37

    the installer ran without any erros this time but PP5.5 still doesn't load.

     

    Along with John's suggestion, try launching PrPro again, but pay special attention to the little line of text on the Splash Screen, that tells you what is loading. What is the last line, before the program hangs? It goes by very quickly, so you might need to set up a video camera, focused on the Splash Screen, then Rewind and Pause on the last line, to read it. That might be the culprit, OR it could be the next line, that we do not see?

     

    If you have several VST's on your system, then PrPro might be writing a blacklist for all that cause problems. See this ARTICLE for more background.

     

    Good luck, and please keep us updated on your progress.

     

    Hunt

     
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  • Currently Being Moderated
    May 26, 2011 1:28 PM   in reply to BuckyKat37

    Great news, and thank you for reporting!

     

    Good luck, and enjoy PrPro CS5.5,

     

    Hunt

     
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