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always forever weddings
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Crop Tool in  CS5

May 31, 2011 7:46 AM

Recently my crop tool has a mind of its own.  When I select crop, it sometimes makes a rotated selection, sometimes it selects as a triange, sometimes it not straight and slightly turned. Then it will select correctly for a few times and start back again.  And when I put in exact measurements, it is a nightmare.  It is taking me three times as long to work on an order.  And the other problem I noticed is that when I try to drag an image in Photoshop, I get nothing or the wrong image.  This just started a week ago.  Prior to that everything was fine.

 

I have gone through every selection I could think of.  I even changed the batteries in my mouse.  Getting in and out does not help either.  I have a PC.  Can anyone tell me what I selected so I can resolve this issue?  HELP PLEASE!!!

 

Donna

 
Replies
  • Noel Carboni
    23,513 posts
    Dec 23, 2006
    Currently Being Moderated
    May 31, 2011 8:39 AM   in reply to always forever weddings

    One good possibility:  Check to see if your display driver can be updated to a newer version via a download from the web site of the maker of your video card.

     

    -Noel

     
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    Jun 1, 2011 10:38 AM   in reply to always forever weddings

    Its simple  My guess is you an Nvidia Graphics Card display drivers make them able to improve resolution amoing other things.

     

    Microsoft just released a new one a few days ago. A good bet with your problem.

     

    Go to each step-step  by step

    Left click (some may take double clicks

     

    1-Control Panel

     

    2-Device Manager

     

    3-Display Adapters

     

    4-Drivers

     

    5-Roll Back Drivers

     

    This automatically rolls back the drivers to the privous one. They were stable from your explination Its a good and easy place to start

    When completed-reboot

    That should get you back to stable Photoshop.

     

    You have just reset your display drivers.

     
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  • Noel Carboni
    23,513 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 1, 2011 1:36 PM   in reply to always forever weddings

    always forever weddings wrote:

     

    So I installed updates to my driver

     

    I suggested updating your driver, yes, but not the way you did it.  The drivers you load that way - from Microsoft Hardware Quality Labs - are almost always out of date and bug-ridden.

     

    When you can't stand it any more just ask and I'll be here to help you learn the right way to get updated drivers.

     

    -Noel

     
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  • Noel Carboni
    23,513 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 1, 2011 1:56 PM   in reply to always forever weddings

    Bug-ridden doesn't mean "with virus".  Don't worry; Microsoft doesn't provide virus-laden drivers.  The term "bug" means "error".

     

    Since you haven't told us what version of Windows you're running, I'll make the instructions more general:

     

    Here's what you do:

     

    1.  Go to this site:

     

    http://www.amd.com/us/pages/amdhomepage.aspx

     

    2.  Click on the Find a Driver link near the upper-right of the page.

     

    3.  Choose Desktop Graphics, Radeon HD Series, Radeon HD 5xxx Series PCIe, enter your operating system, then press View Results>>.

     

    ATI.jpg

     

    4.  The above will take you to a page where you can download a package called Catalyst Software Suite 11.5.  Hit the [ Download ] button.

     

    5.  When prompted, you want to Run the downloaded installer.

     

    6.  Follow the on-screen instructions to install Catalyst 11.5.

     

    7.  It may not prompt you to reboot, but do so after completing the installer anyway.

     

    I can't guarantee this will correct the problem you're having - for all I know you may have a bad mouse - but Catalyst 11.5 is a known good set of drivers (that is the version I run with my Radeon HD 5670 card).  If after having installed Catalyst 11.5, if the problem isn't fixed for you, please post again and we can do further diagnosis here.

     

    -Noel

     
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  • Noel Carboni
    23,513 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 1, 2011 2:19 PM   in reply to always forever weddings

    The instructions above are equally valid for all versions of Windows.

     

    Windows 7 is what I'm using as well without problems, so that's an additional indication that Catalyst 11.5 will be a good driver set for you.

     

    -Noel

     
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