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Unable either to install or use Adobe flash player v10+

Jun 11, 2011 11:49 AM

I have tried numerous times to install the newest version of Flash player and can't do it. I have tried all suggestions listed by adobe and here in the forum,. have even turn off my Norton antiviruse, tired the manual install which won't do; it says I have a newer version. So in all respects it seems  I am stuck.

But on the other hand am able to use it when I use Google chrome? also I can not see it listed in my programs listings.

 

I have Windows 7, 32bit; just upgraded to IE-9 which has been causing me some problems but I can't go back to the older version.

My computer is only about1-1/2yr old. has 4mgs of ram.

SO can anyone help.  Thanks.

 
Replies
  • Currently Being Moderated
    Jun 11, 2011 12:33 PM   in reply to abc32086

    Hi, thanks for starting your thread. I need to switch to my work computer. In the meantime, go to this test site with each browser. Let me know if you can see the Flash Player logo(Red F) animation(spinning). Also what version of Flash Player is Installed?

     

     

    http://www.adobe.com/software/flash/about/

     

     

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 11, 2011 1:41 PM   in reply to abc32086

    Thanks. The Chrome is the correct version of Flash Player, which is the latest.

     

     

    When trying to Install Flash Player 10.3.181.23, did you receive any error message?

     

    Did you use the Administrator Account?

     

    Also what version/edition of Norton do you have? Also what addons are in the browser from Norton? Do you have the Norton Toolbar?

     

    Do you use any other Anti-Virus/Spyware programs and if so, which?

     

     

    Thanks,

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 11, 2011 3:42 PM   in reply to abc32086

    Hi, Ok the edit feature worked, glad of that.

     

     

    IE9 has a feature that is the ActiveX Filtering. I haven't determined whether it's turned ON by default or not. But check it out.

     

    A point about those using Win7 or IE9(final vs released 3/14). One of the features is called ActiveX Filtering. Win7 updated with a Service Pack 1. This Filter is included and now is with IE9 also.

    To turn on ActiveX Filtering
    In Internet Explorer, click the Tools button, point to Safety, and then click ActiveX Filtering.

     

    To turn off ActiveX Filtering on a specific website
    In Internet Explorer, click the Filter button in the Address bar, and then click Turn off ActiveX Filtering.

     

    To turn off ActiveX Filtering on all websites
    In Internet Explorer, click the Tools button, point to Safety, and then click ActiveX Filtering.

     

    I know that this can prevent Flash Content from being displayed if it's turned on, but not sure if it can prevent an Install of Flash Player. I don't use Win7 nor IE9, so can't say. But I would have thot you would have received an error message from Adobe Flash Player if it did. Either way, you need to be aware of it.

     

    Now on Norton, is this the NIS (Norton Internet Suite) and version 2011? Or is it the Norton 360?

     

    Norton can interfere and block Flash Player, so we need to take care of that.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 11, 2011 4:14 PM   in reply to eidnolb

    For what it's worth I had to turn on the "compatibility mode" on IE9 to see flash movies using 10.3. And the real pain was getting the clients to figure out how to turn it on their machines.....

     

    Look for a little icon in the url bar shaped like jaws. Click that to turn it on and see if it works.

     
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  • Currently Being Moderated
    Jun 11, 2011 5:09 PM   in reply to water bowl

    Thanks water bowl. Isn't it aggravating that you have to find out all of these new features the hard way? LOL You know when you think about it, we get instruction sheets/books with our TV's/DVR players/Blu-ray players, right? I want my instruction sheet for Updates and Upgrades.

     

     

     

     

    Until then, we'll figure it out:-)

     

    I know about that Compatibility View too....now:-)

     

     

    Thanks for the comment!

     

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 11, 2011 8:04 PM   in reply to abc32086

    Hi, Just to go over a couple of things that you posted here, before you had to edit.

     

    I think if you had not used the Administrator Account, you would have received an error message from Adobe.

     

    Perhaps an Uninstall/Install is in order now, rather than trying to determine what went wrong.

     

    Download the Flash Player Uninstaller and SAVE it to your Desktop:

    http://kb2.adobe.com/cps/141/tn_14157.html

    Then Download the Flash Player Installer for IE and SAVE it to your Desktop. Use the EXE Installer

    http://www.adobe.com/products/flashplayer/fp_distribution3.html

    Then Close all browser windows, you only want to be looking at your Desktop.

    Disable Norton, and Disable any instant messenger services such as Yahoo, MSN, AOL, etc. from the system tray(area near the clock)

     

    Run the Uninstaller and when finished, Reboot(restart) the computer.

    Now check and make sure Norton is still Disabled.

    Then Run the Installer for IE, when finished, Reboot the computer.

     

    Now reenable what you Disabled. Then use the test site and see if you can see the Flash Player logo animate.

    http://www.adobe.com/software/flash/about/

    Let me know if you have any questions on this.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 12, 2011 10:54 AM   in reply to abc32086

    Hi, Ok we're back to the thread, good:-) Well I don't understand what is blocking the Shockwave Flash Object from working. Did you check to see if it Installed in the manage addons and if enabled?

     

    If it is, then something is blocking it from working. What version of Flash Player is Installed now?

     

    Use this test site this time for info.

     

    I do have info on Uninstalling IE9 and reverting back to IE8. The only thing is I have to be off the Forum until later this evening(grad. party)

     

    You may find info here: http://answers.microsoft.com/en-us/ie/forum

     

    Also: http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninst all-internet-explorer-9

     

    I would follow those instructions and if possible disable any realtime anti-virus to avoid any conflict.

     

     

    I'll check back in later this evening.

     

    Thanks,

     

    eidnolb

     
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  • Currently Being Moderated
    Jun 12, 2011 7:12 PM   in reply to abc32086

    Hi, sorry for the delay. Use IE and go up to Tools, Manage addons. Under "Show" (light text) look in all addons or run without permission for Shockwave Flash Object. Make sure it's enabled and it should be version 10.3.181.23 for IE.

     

    Then test again. Can you see the Flash Player logo animation?

     

    Shockwave Player is different than Flash Player.  Let's take care of Flash Player first.

     

     

    Let me know,

     

     

    Thanks,

     

     

    eidnolb

     

              EDIT: In Programs & Features you should see Flash Player listed.

     

    Message was edited by: eidnolb  add'l info

     
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