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Install problem of Premiere Elements 9

Jun 14, 2011 2:13 PM

Hello Forum,

 

During the install of Premiere Elements 9 from CD and after a fresh install of Windows XP SP3 and not yet a anti virus- or firewall program

(I have not yet used internet) the following ERROR message appeared:

 

ERROR

The Windows Installer Service cannot update the system file C:\Windows\system32\msxml6r.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.

 

I was informed that his error message seems to be a known issue at Microsoft and they have no patch for it yet.

 

When I clicked on OK the installation of the application was continued and finally mentioned to be succesfull.

 

If I do not update the Op. Syst. what does that mean for the correct working of Pre 9?

 

Has somebody the same experience?

 

Thanks a lot for your reaction in advance.

 

Vartiala

 
Replies
  • Currently Being Moderated
    Jun 14, 2011 2:28 PM   in reply to Vartiala

    Never seen this message before, Vartalia, and I've got the program installed on my Windows XP.

     

    Have you manually gone to Windows Update and ensured you have even the non-critical updates?

     

    Have you got the latest version of Quicktime from Apple.com (required for the program)?

     

    Have you ensured that your user account has administrative privileges? (If this is showing your system file as protected, this could be your problem. It might be worth starting another user account, with admin privileges, and seeing if you can install the program under it.)

     
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  • Currently Being Moderated
    Jun 15, 2011 2:16 PM   in reply to Vartiala

    Please take my advice and install Quicktime, per the program's requirement, Vartiala. Quicktime plays an important role in all personal computer video editing.

     

    Then give your computer a good going over with Advanced System Care to clean the bugs out of it.

    http://forums.adobe.com/thread/390602?tstart=30

     

    Then ensure that you have registered Premiere Elements with Adobe.

     

    You may also want to ensure you have the latest drivers for your graphics card.

    http://forums.adobe.com/thread/769303?tstart=0

     
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