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MClareS
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Search not highlighting results consistently

Jun 16, 2011 7:59 AM

I have noticed the last couple of times I have used the search function that, although the word I am searching for is being found, it is not necessarily being highlighted, so that I can see where it is on the page.  Sometimes I get a vertical line (like this | ) next to the word, as if the cursor is there, but that is really hard to see on a page full of text.  Once today I got one out of three occurrences of the same word on a page highlighted in blue (great!) but the other two were not highlighted at all when searching forward.  Having got the third one highlighted, I then used search backwards and one of the other two (but not both) got highlighted in blue.

 

Surely this has something to do with Adobe Reader, rather than my laptop settings.  I did install the latest update this morning (I think there was also one either yesterday or the day before) and am now on version 9.4.5

 

MClareS

 
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  • Currently Being Moderated
    Jun 17, 2011 1:35 AM   in reply to MClareS

    I have the same exact issue, I use the search feature about 300-350 times a day.  It only started after the last update, a day or a few ago.

     

    For me the issue is primarily when there is only 1 search result on a page, if there are multiple search results on the same page it will highlight the 2nd one, and then I can hit the reverse search button and it'll find the previous search result on that page and highlight it as well.

    It is very annoying, I hope there is a fix/patch/update soon.

     
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  • Currently Being Moderated
    Jun 17, 2011 3:15 AM   in reply to MClareS

    Exactly the same trouble: the error was generated after upgrade to 9.4.5.

     
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  • Currently Being Moderated
    Jun 17, 2011 3:22 AM   in reply to MClareS

    AAAAAAAAAAAAAAARGH! This is driving me NUTS! I use the function constantly on long documents and Adobe not highlighting the search results is costing me tons of time and $$$. I am really disgusted that this basic function is broken. In fact, I am furious. Fix it already, damn it.

     
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  • Currently Being Moderated
    Jun 17, 2011 6:29 AM   in reply to annoyed_user

    I just talked to support. They promise a fix in about a week (translation - July).

     

    The only workaround they offer is to uninstall & install to the last version you have on disc. Helpful, huh?

     

    Inundate them please: 800-642-3623 (press 2, then press 2 again for Acrobat tech support)

     
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  • Currently Being Moderated
    Jun 17, 2011 9:39 AM   in reply to grossmusic

    It is unusual to get bugs fixed that quickly. If they tell you about a week, then be happy that is as long as it takes. Flooding tech support with phone calls will not help it go faster. The update must go through quality insurance. While the bug did get through Adobe's bug checking process, it may have been rushed to avoid security issues. Relax, it will get done. If you want to express its importance, then it is much easier and more helpful to use the Adobe Bug Reporting form:

     

    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

     
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  • Currently Being Moderated
    Jun 17, 2011 9:54 AM   in reply to MichaelKazlow

    Thank you "Michael the Adobe apologist" for letting me know what I shouldn't or should be happy about.  Something as big as that error, with as many people having it, should have certainly been caught, or at least Adobe should have let us know that the feature isn't fully implemented yet so caution when updating your Adobe Acrobat version.  I've reported it via the bug report form but I am pretty darn positive Adobe reads these forums for feedback, and Adobe won't understand the level of frustration amongst their uses unless they do.

     

    In my industry I deal with 1,200-1,500 page .pdf documents where I need to quickly reference certain keywords, and searching with my eyes down an entire page is not very conducive to getting business done.

     

    -Frustrated Adobe Acrobat customer

     
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  • Currently Being Moderated
    Jun 17, 2011 10:02 AM   in reply to ShanetheMortgageMan

    @Shane

     

    Agreed

     

    MickaelK's buttinsky posts only aggravate the problem

     

    We didn't post our frustration to be told to calm down & accept things as they are.

     
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  • Currently Being Moderated
    Jun 18, 2011 6:56 AM   in reply to MClareS

    Had the same problem. Reader version 10 (for mac anyway) is available. Just upgrade to that one and it works fine.

     
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  • Currently Being Moderated
    Jun 18, 2011 4:15 PM   in reply to MClareS

    Have the same problem when it will be solved

     
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  • Currently Being Moderated
    Jun 20, 2011 2:23 PM   in reply to theostheos

    Has anyone found an earlier version where highlighted search WORKS & is easily available?

     
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  • Currently Being Moderated
    Jun 22, 2011 7:09 AM   in reply to MClareS

    I am having the exact same problem after a recent UPDATE.  It is a very BAD problem for me.  Is there a fix?

     
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  • Currently Being Moderated
    Jun 22, 2011 9:03 AM   in reply to MClareS

    Same issue after the last update.  I have the full version of Adobe Acrobat Standard (9.4.5) and not just the reader.  Not sure if this works in the reader but a workaround I found is to use the Full Acrobat Search and then double click on each of the results in the search results window.  Not a  very efficient method but at least it works until this bug is fixed.

     
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  • Currently Being Moderated
    Jun 22, 2011 9:11 AM   in reply to traveler_casa

    Why look for an older version? As mentioned, Reader version 10 is available and works. It is available for Mac and

    PC. Just upgrade for free.

     
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  • Currently Being Moderated
    Jun 22, 2011 9:47 AM   in reply to nickmomcilovic

    Thanks for the suggestion on using the Full Search panel and double clicking on the results to get the highlight.  This does help me with what has become a big problem.

     
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  • Currently Being Moderated
    Jun 22, 2011 9:59 AM   in reply to foreigncarguy

    Thanks for the upgrade suggestion to version 10.  Unfortunately I have the Standard Version of Acrobat not just the Reader and the upgrade cost to version X (10) is about $140.

     
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  • Currently Being Moderated
    Jun 22, 2011 10:06 AM   in reply to LHTman

    I got a message that Adobe is working on this issue:

     

    Hello

     

    Thank you for taking the time to notify us of this unexpected behavior after updating to Acrobat 9.4.5. This has been identified as a bug by our Engineering team.  They are hard a work adding a fix to be included in the next update.  There is no time frame for this patch to be released.

     

    We apologize for the inconvenience and hope to have this issue resolved in the future.

     

    Regards,

     

    Ed Hutton

    Adobe Systems Inc

     
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  • Currently Being Moderated
    Jun 22, 2011 10:21 AM   in reply to LHTman

    I am having problem with text search in Adobe reader latest version 9.4.

    One pdf file generated through a pdf printer inside a word processing program and has around 100 pages. So there is no issue of having a scanned document which is not searchable.

    In this document, when I try to search the text inside the pdf file using Adobe Reader 9.0, it is working alright and it is recognising the text searched for.

    However, When the same pdf file is searched using Adobe Reader 9.3 and 9.4 etc it is not searching the text which is present at more than five places in the document.

    Please advise.

     
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  • Currently Being Moderated
    Jun 23, 2011 9:40 PM   in reply to uandme72

    Other issues have been created with this last update (for full Pro users on 9.4.5 at least).

     

    Worst for me is that you can't select the pages you want in page view (to move, delete or extract them).

     

    I'm getting sick of hearing "This has been identified as a bug by our Engineering team.  They are hard a work adding a fix to be included in the next update.  There is no time frame for this patch to be released."

     

    FIX IT already.

     
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  • Currently Being Moderated
    Jun 24, 2011 7:59 AM   in reply to foreigncarguy

    I'm having the same problem as many others with the search highlighting problem in Acrobat Standard (not Reader) version 9.4.5.   I also just confirmed that the same problem exists in Reader version 9.4.5. Your suggestion to upgrade to Reader version 10 might fix the problem with Reader 9.4.5, but it appears that those of us posting the problem aren't using Acrobat Reader, we're using Acrobat Standard.

     

    With the range of software products currently available, it's easy enough to confuse one for another, especially wth the popularity of Acrobat Reader. I think it's safe to say that Acrobat Reader is the 'standard reader' for PDF documents. The idea that Acrobat Reader is the standard for PDF documents is a point of confusion, because now we have to decide if the standard reader is Acrobat Standard or Acrobat Reader. Maybe Adobe could have chosen a better name for Acrobat Standard, something like Acrobat Writer, or Acrobat Creator. Anyway...

     

    I'm not criticizing your suggestion, or flaming you for contributing an idea that may be helpful for some, but not necessarily for others. I use Acrobat Standard because Acrobat Reader is not capable of doing what I need to do. My particular situation requires the ability to search a document (not necessarily a PDF document) for a word or words, highlight them, comment the document, and save the commented document in PDF format. I may also need to combine several documents into a single PDF document for ease of Emailing them to someone. It may be a poor comparison on my part, but Acrobat Standard is like a TV boradcast station in that it creates content to be viewed elsewhere, and Acrobat Reader is like the TV set, in that it is intended to view the content created at the TV broadcast station.

     
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  • Currently Being Moderated
    Jun 24, 2011 8:21 AM   in reply to JHenry234166

    Funny about the standard reader & Acrobat Standard. HOWEVER, my version clearly calls it: Adobe Acrobat 9 Pro

     

    Good TV analogy.

     

    I'm an editor. I must have the Pro version. Can't function with just a reader.

     

    I posted in the right spot for Pro users, but this thread has more hits.

     
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  • Currently Being Moderated
    Jun 24, 2011 3:25 PM   in reply to MClareS

    Just adding my voice to register my frustration with this problem as well.

     

    Highlighting of search terms was working fine until we ugraded from Adobe Standard 9.4.4 to version 9.4.5. It is not only annoying to not have this working, it is very time consuming as well. I have actually had to install FoxIt reader on my system so that I can get functional again.

     

    I have submitted a bug report as suggested by another poster. Hope they are getting the message that this is a HUGE problem fo rmany users.

     
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  • Currently Being Moderated
    Jun 24, 2011 3:36 PM   in reply to MClareS

    Just discovered something interesting.

     

    Under "Preferences -> Search" there is an option called "Enable Search Highlights From External Highlight Server". It was disabled when I first opened these settings, so I tried enabling it and now highlighting of search terms seems to be workinga little more consistently for me (well actually working at all versus not working at all), although it is still skipping some terms when I click the arrow to go to the next match. I've also noticed that when it does skip highlighting a match, if I then click to go to the next match and then click to go back to the previous match, it then hightlights the previously unhighlighted match.

     

    Obviously not a solution to the problem as this is defnitely a bug, however, maybe it will help out in some instances.

     

    Also, does anyone know what "Enable Search Highlights From External Highlight Server" this setting is for? It is kind of self explanatory, but what is an "External Highlight Server" in relation to Adobe PDF applications?

     
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  • Currently Being Moderated
    Jun 24, 2011 5:17 PM   in reply to Michael Allsopp1

    I'm no expert, but I BELIEVE that the external highlighting is from your computer's system. If you're on Mac, then your highlighting is set up a certain way in your system prefs "appearance"

     

    I could be wrong.

     

    I too found that little preference in Acrobat last week, but it's still not a solution. So frustrating!

     
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  • Currently Being Moderated
    Jun 26, 2011 1:36 AM   in reply to MClareS

    Definitely not working since 9.4.5. Whatever happened to beta-testing properly? It should be simple enough to fix the code on this - the bug was introduced by the last update, so check the code for that and fix it NOW!

     

    It's bad enough that Acrobat is the only plug-in that regularly crashes my browser when a file download does not quite complete. Firefox 5, IE9, both same problem, as with older versions.

     
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  • Currently Being Moderated
    Jun 26, 2011 11:51 AM   in reply to MClareS

    I'll add my complaint to the list.  When using search on Adobe 9.4.5., sometimes the word is highlighted and sometimes its not. Thinking that I had accidentally turned something off, I searched for awhile with no luck.  I agree with everyone that we really need a fix now and not later.

     
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  • Currently Being Moderated
    Jun 27, 2011 7:21 AM   in reply to Bill Kulsrud

    Possible workaround:

     

    When the highlighting doesn't occur, and insertion point "|" is placed at the search text, it is possible (on Windows at least) to press SHIFT + LEFT ARROW, and then the text will be highlighted (for as long as you hold the keys down).

     

    OK, so this isn't ideal, and we still want it fixed, but it makes it much easier to spot where the search result is on a crowded page of text.

     

    I hope this helps people somewhat until Adobe are able to release a patch.

     

    J

     
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  • Currently Being Moderated
    Jun 27, 2011 7:03 PM   in reply to JasonRA

    hmm - I don't understand the workaround, but no matter - I'm on Mac & doesn't seem to apply to Mac I guess

     

    the insertion point stuff doesn't make sense even if I were on Windows - can you clarify?

     

    Shift plus left arrow just makes you go backward in every program I know of

     
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  • Currently Being Moderated
    Jun 29, 2011 3:02 AM   in reply to MClareS

    I'm quite surprised the problem is still not solved. I filled in the bug report form on Adobe's website two days ago and still no response.
    I thought Adobe was much more serious.

     

    About 600 people are impacted by this problem at my job and I cannot migrate to version 10 because it doesn't support the "enable highlight from external server" option wich is needed by DTSearch.

    I had to prepare an unistallation package for version 9.4.5 and a new installation package for version 9.4.4.

     

    Il Adobe doesn't release the patch today, I'll have to launch my packages on all computers :-(

     
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  • Currently Being Moderated
    Jun 29, 2011 8:18 AM   in reply to HenriFD

    I talked to them (by phone) within hours of the problem's creation.

     

    I still encourage EVERYONE to INUNDATE them with calls:

    800-642-3623

     
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  • Currently Being Moderated
    Jun 29, 2011 12:23 PM   in reply to grossmusic

    Can't remember if I told you but I have Adobe 10 available to me and I installed it and it works.  Of course, that means you have to relearn where everything is and there are other issues...it's always something.  Thanks.

     

    Bill Kulsrud

     

    William N. Kulsrud PhD, CPA

    E-mail: [deleted by host]

     
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  • Currently Being Moderated
    Jun 29, 2011 8:42 AM   in reply to Bill Kulsrud

    As a PRO user, there is no way Adobe is getting more money from me for an upgrade I shouldn't need. They have to prove that the company is moving in a customer-friendly direction. TWO weeks of this hell proves they don't give a d*mn! No upgrade for this user.

     
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  • Currently Being Moderated
    Jun 30, 2011 1:54 AM   in reply to MClareS

    Hi,

    Problem with me is solved:

    I use Acrobat Reader 9.4

    1. Uninstalled the program

    2. Deleted folders where was installed, but didn't succeeded with normal delete, cause windows said I didn't have permision or smth like that. So I used program for optimizing computer software like TuneUp, to delete the folders.

    3. After reinstalling AR 9,4 search highlight worked fine.

     
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  • Currently Being Moderated
    Jun 30, 2011 7:35 AM   in reply to MClareS

    Fortunately version 9.4.0 is available here:

    http://get.adobe.com/uk/reader/otherversions/

    and Search is OK in that. I recommend you uninstall your current version before installing 9.4.0

     
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  • Currently Being Moderated
    Jun 30, 2011 11:12 AM   in reply to MClareS

    Not yet a solution, but...

     

    I use the brazilian portuguese version, and there's a search option called "Abrir Pesquisa Total do Reader" - Shift+Ctrl+F ("Open Readers Full Search", or something alike).

     

    In there, the search highlights the results, but it may be needed to click twice on the result in the search window.

     

    Cruz

     
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  • Currently Being Moderated
    Jun 30, 2011 9:31 PM   in reply to Vince37mu

    Thanks.  I had adobe 10 available to me and upgraded.  It works but now I have another set of problems, learning 10!

     

    Bill

     

    Sent from my iPhone

     
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  • Currently Being Moderated
    Jul 2, 2011 12:50 PM   in reply to MClareS

    I am glad to see the problem is prevalent enough that a fix is probably in the works, and that it's not just me.  Meanwhile, I have found a consistent way (so far) of seeing the highlighting, though more cumbersome than the way it is supposed to work.  Instead of using "Find," I open the "Search" window by clicking on the binoculars on my toobar, or by going to Edit>Search.  Whether advanced options are used or not this search will show a one line portion of all the passages that contain the phrase or word in this window.  Upon double clicking on these lines one at a time, you are taken to the page and the word or phrase will be highlighted like you would expect.

     

    I wll probably keep doing this until the next update of either Acrobat or Reader.  The Find feature is enormously helpful to me in my business use.

     
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  • Currently Being Moderated
    Jul 2, 2011 8:13 PM   in reply to MClareS

    I don't have time for this problem, so I am using a different PDF reader.

    I liked the old Adobe search function better, but maybe somebody can

    recommend an excellent PDF reader, and we all can stop using Adobe,

    and they will get the message that way.

     
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  • Currently Being Moderated
    Jul 3, 2011 3:33 AM   in reply to gwilliig

    I have looked at several other pdf readers, including Adobe 10, and found that each has its own unacceptable 'problems'.

    My conclusion is that Adobe is actually the best, and so waiting for their 'fix' to save their own TAIL, I am using Adobe 9.4, and zealously turning off their automated 'update' service, matching the zeal of its desire to EXECUTE!

    By the way now using Adobe 9.4 again has brought wonderful peace of mind, not to mention productivity.

     
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