we have a client who has site hosted with us. They are using Contribute CS5 to connect to our web server and make changes to their site. They've been using Contribute for a month when all of a sudden they started receiving the error:
Contribute could not connect because the server is down or not accepting connections. Please contact your administrator.
Our server is up and running, their site is up, their ftp password is not locked and network said they can see can see end to end FTP transactions, logins and authentications. Communications between the application and the server is being allowed through all the various firewalls and devices along the way.
I've done some research but cannot find a definitive resolution. Any help with your product would be appreciated.
I got the client to ftp to the server using the same IP, username and password as what is set up in Contribute using a command prompt. They were able to get onto the server with no issues. They only have Contribute on one machine. The client does not have administrative rights and neither does anyone else in their office so therefore cannot install the software to test on other machines.
Can you please try clearing the Contribute preferences once?
In Windows -
In Mac -
Note: Doing this will remove all the existing connections in Contribute. It will be like a fresh installtion of Contribute.