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CS5 - Contribute could not connect because the server is down

Jun 24, 2011 1:35 PM

we have a client who has site hosted with us. They are using Contribute CS5 to connect to our web server and make changes to their site. They've been using Contribute for a month when all of a sudden they started receiving the error:

 

Contribute could not connect because the server is down or not accepting connections. Please contact your administrator.

 

Our server is up and running, their site is up, their ftp password is not locked and network said they can see can see end to end FTP transactions, logins and authentications. Communications between the application and the server is being allowed through all the various firewalls and devices along the way.

 

I've done some research but cannot find a definitive resolution. Any help with your product would be appreciated.

 
Replies
  • Currently Being Moderated
    Jul 4, 2011 11:33 PM   in reply to rsford31

    Are you facing this problem with all the machine or with one particular machine? Can you please try FTP to the server outside Contribute to make sure that machine can access the server?

     
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  • Currently Being Moderated
    Jul 13, 2011 11:08 PM   in reply to rsford31

    Can you please try clearing the Contribute preferences once?

     

    In Windows -

    • Quit Contribute.
    • Go  to C:\Documents and Settings\<username>\Local  Settings\Application Data\Adobe\ and delete the Contribute CS5 folder.  (In Windows Vista or Windows 7, go to  C:\Users\<username>\AppData\Local\Adobe\ and delete the Contribute  CS5 folder.)
    • Also, run reg delete "HKCU\Software\Adobe\Contribute 6" /f

     

    In Mac -

    • Quit Contribute.
    • Go to Users/<username>/Library/Application Support/Adobe/ and delete Contribute CS5 folder.
    • Also, go to Users/<username>/Library/Preferences and delete Adobe Contribute 6 Preferences file.

     

    Note: Doing this will remove all the existing connections in Contribute. It will be like a fresh installtion of Contribute.

     
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