Second week in a row posting on here with a problem. I am trying to open a few PSD files I had saved last Friday in Photoshop CS 5.1 64 Bit and am receiving the following error message:
Could not complete your request because of a program error.
I have searched the internet for different solutions and tried each of them. I've restarted several times, I cleared the preferences (holding shift+control+alt when starting the program) about 5 or 6 times now, and I am saving the files locally to my hard drive, not to an external network drive.
I am using a brand new Windows 7 Professional with a clean installation of Adobe Design Premium CS5.5 that I started using last Monday. Please let me know what I can do to fix this issue. Just reinstall Photoshop?
EDIT: I would like to just note that I have reinstalled Photoshop and am still receiving the error message.
Message was edited by: TimothyWhalin
Message title was edited by: Brett N
>brand new Windows 7 Professional
Is that a new computer you just purchased, or an old(er) computer that you wiped and installed Win7 yourself?
Either way, make sure you have all hardware device drivers up to date... from the hardware vendor sites, not from Windows Update
That includes motherboard drivers (should be a CD that came with the computer) and especially your graphics adapter by going direct to the vendor site for your brand and model (ATI or nVidia or ???)
After you deactivate and before you reinstall...
> s that a new computer you just purchased, or an old(er) computer that you wiped and installed Win7 yourself?
Brand new computer purchased. I just started a new job last week.
>make sure you have all hardware device drivers up to date
Everything is up to date. I did this last week when I was receiving another Adobe Photoshop error (different from this one)
> CS5 Clean Script
I will run this tonight when I leave work so I don't have to wait an hour today doing nothing. However, my question is... this is a new computer and new version of Adobe. I really haven't done much in the last 7 days. I don't want to have to wipe the Adobe suite once a week. Why would I be getting this issue? Is there a better work around?
I really don't know... http://forums.adobe.com/thread/652694?tstart=0 includes a link to the computer I built, and I have had zero problems
You MAY have some other software starting and running in the background that is causing problems
Win7 Tuning Help & Tips
Be sure you have the default hard drive indexing OFF for all drives and folders!!!
Temp/Cookie Cleaner http://www.mixesoft.com/
Win7 Toolbar http://WindowsSecrets.com/comp/110210
More Win7 Tips http://windowssecrets.com/comp/110127
Utilities http://windowssecrets.com/comp/110106 (Startup Solutions)
Win7 Help http://social.technet.microsoft.com/Forums/en-US/category/w7itpro/
Win7 Configuration Article http://windowssecrets.com:80/comp/100218
Win7 Monitor http://windowssecrets.com:80/comp/100304
Win7 Optimizing http://www.blackviper.com/Windows_7/servicecfg.htm
Win7 Virtual XP http://www.microsoft.com/windows/virtual-pc/
More on Virtual XP http://blogs.zdnet.com/microsoft/?p=5607&tag=col1;post-5607
Win7 Adobe Notes http://kb2.adobe.com/cps/508/cpsid_50853.html#tech
Win7 Adobe Update Server Problem http://forums.adobe.com/thread/586346?tstart=0
An Adobe Win7 FAQ http://forums.adobe.com/thread/511916?tstart=0
More Win7 Tips/FAQ http://forums.adobe.com/thread/513640?tstart=0
Compatibility http://www.microsoft.com/windows/compatibility/windows-7/en-us/Default .aspx
Win7 God Mode http://forums.adobe.com/thread/595255?tstart=0
CS5 Install Error http://forums.adobe.com/thread/629281?tstart=0
CS5 Help Problem http://kb2.adobe.com/cps/842/cpsid_84215.html
Win7 and Firewire http://forums.adobe.com/thread/521842?tstart=0
Win7 64bit Crashing and "a" fix http://forums.adobe.com/thread/580435?tstart=0
Harm's Tools http://forums.adobe.com/thread/504907
I may be wrong, but I think..... The CS5.5 suite only has some of the programs as CS5.5 and the rest are pretty much the same. Photoshop CS5.1 supports subscriptions:
OK, three wild guesses: video card driver, printer driver, or third party plugin.
1) Try disabling OpenGL drawing in preferences then restarting Photoshop.
2) Try setting a different default printer, then restarting Photoshop.
3) Try disabling all third party plugins (change the folder name to start with ~), then restarting Photoshop.
Curt Y wrote:
Can someone tell me what CS5.1 is?
Photoshop CS5.1 (12.1) is what's shipping today when you buy Photoshop CS5 or a CS5.5 suite.
It's functionally exactly equivalent to Photoshop CS5 (12.0.4) except that it also offers the opportunity to license it via a subscription (e.g., by the month).
Regarding your original problem: Are you seeing the "program error" message only when opening certain files, or on all files you open?
If the former, it's entirely possible you have a corrupted file, and you should seek out a PSD repair tool. You may have to redo that work.
It's important that with a new system you put some effort to getting to the bottom of WHY the file was corrupted though. You certainly don't want this happening again and again. I have certainly never seen this kind of problem, having used Photoshop CS5 since the month it was first released, and it's not common.
Check your Windows event logs for errors.
Where would I look in the events log? I looked in there, but didn't see anything. I've been using Photoshop CS5 since it came out too and haven't had any of these problems. Any recommendations on a PSD repair tool?
I am having this same problem. What I found causes the problem is when Photoshop is working in the background to open or save a file and you make a mouse click anywhere in the Photoshop environment while it is working it cuases it to stop and give this error. Try not clicking while it is working and it should open the file if you're having the same problem as me. But it is very annoying and I'm actually here to try to find a solution to the problem since now it's gotten so bad that I can't click away after adding text without getting the error.
That's not expected behavior. Something's wrong on your particular system. Likely something you have installed is somehow causing corruption, or possibly it could be a driver fault.
I just tested it - I can click any number of times on anything during an open or save and no errors occur. It just goes "ding". No errors.
Can you describe, in great detail, how you can reproduce the problem. Exactly what you're saving, where you're clicking, etc. That way I can be sure I tried to reproduce what you're seeing properly - though to be honest if it was just a matter of clicking somewhere I'm sure I would have seen it - and I have NEVER seen the error described.
As far as what you can do to fix it... Update everything (Adobe, Microsoft, drivers) to the latest patch levels, then review what you have installed and running in your system. I'd suggest using a tool such as AutoRuns to see what's starting when your system comes up, disabling that which you don't need, and experimenting methodically with disabling/enabling the rest until you find the culprit.