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InDesignServer process appears as 32bits process in Mac

Jun 30, 2011 9:26 AM

Hi,

 

      Do you know why the InDesignServer process appears as 32 bits process in the Activity Monitor? The rest of our applications appear as "Inter (64 bit)", while InDesignServer appears as just "Intel". Our server is a Snow Lopard Server with 2 x 2.66 Ghz 6-Core Intel Xeon processor and 16Gb of RAM. Do you know how to run InDesignServer in 64bit mode?

 

Thanks

1596 Views   13 Replies   Latest reply: Harbs., Jun 14, 2012 4:32 PM
 
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  • Harbs.
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    1. Harbs.,
    Jul 1, 2011 1:03 AM   in reply to txetxuda
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    InDesign Server on Mac is only 32 bit.

     

    Harbs

     
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  • txetxuda
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    2. txetxuda,
    Jul 1, 2011 1:33 AM   in reply to Harbs.
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    Hi,

     

          Thanks for the answer. Do you know any plan to support it in 64 bits?

     

    Thanks

     
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  • Harbs.
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    3. Harbs.,
    Jul 1, 2011 3:14 AM   in reply to txetxuda
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    I assume there will eventually be a version that supports 64 bit. When that happens is anyone's guess...

     

    Harbs

     
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  • txetxuda
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    4. txetxuda,
    Jul 1, 2011 3:57 AM   in reply to Harbs.
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    Thank's again

     
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  • IanDBrown
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    5. IanDBrown,
    Jul 1, 2011 5:17 AM   in reply to Harbs.
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    I suspect it will be a very long wait.  Since apple doesn't do 64bit carbon fully, the only option is for adobe to re-write in Cocoa.  It might be that only the UI needs a Cocoa re-write but I have no way of knowing since don't know the adobe-model code at all.  I can't see adobe re-writing in Cocoa since that works so well on windows , but then apple only care about mac so all their focus is on Cocoa...

     

    Ian

     
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  • txetxuda
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    6. txetxuda,
    Jul 1, 2011 8:35 AM   in reply to IanDBrown
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    Hi again,

     

           By the way, then, do you know any workaround to prevent errors like the following? Those happen with a script that exports to JPEG and PDF. Seems that InDesignServer tries to consume more than 4Gb of RAM and due to the 32bit limitation, it finally brakes the process

     

           Thanks again.

     

           Jul  1 17:24:52 server2da2 com.adobe.ids.launchd.18383[77906]: Fri Jul  1 17:24:52 2011 AVISAR  [servidor] Memory flush: 913 MB available, 4294 MB physical, 913 bytes physical available.
    Jul  1 17:27:10 server2da2 com.adobe.ids.launchd.18383[77906]: InDesignServer(77908,0xa011e540) malloc: *** mmap(size=791248896) failed (error code=12)
    Jul  1 17:27:10 server2da2 com.adobe.ids.launchd.18383[77906]: *** error: can't allocate region
    Jul  1 17:27:10 server2da2 com.adobe.ids.launchd.18383[77906]: *** set a breakpoint in malloc_error_break to debug
    Jul  1 17:27:10 server2da2 com.adobe.ids.launchd.18383[77906]: Fri Jul  1 17:27:10 2011 ERROR   [servidor] Failed to export page 142 to PDF
    Jul  1 17:27:12 server2da2 com.adobe.ids.launchd.18383[77906]: InDesignServer(77908,0xa011e540) malloc: *** mmap(size=791248896) failed (error code=12)
    Jul  1 17:27:12 server2da2 com.adobe.ids.launchd.18383[77906]: *** error: can't allocate region
    Jul  1 17:27:12 server2da2 com.adobe.ids.launchd.18383[77906]: *** set a breakpoint in malloc_error_break to debug
    Jul  1 17:27:12 server2da2 com.adobe.ids.launchd.18383[77906]: Fri Jul  1 17:27:12 2011 ERROR   [servidor] Failed to export page 142 to JPEG
    Jul  1 17:27:13 server2da2 com.adobe.ids.launchd.18383[77906]: InDesignServer(77908,0xa011e540) malloc: *** mmap(size=791248896) failed (error code=12)
    Jul  1 17:27:13 server2da2 com.adobe.ids.launchd.18383[77906]: *** error: can't allocate region
    Jul  1 17:27:13 server2da2 com.adobe.ids.launchd.18383[77906]: *** set a breakpoint in malloc_error_break to debug
    Jul  1 17:27:13 server2da2 com.adobe.ids.launchd.18383[77906]: Fri Jul  1 17:27:13 2011 ERROR   [servidor] Failed to export page 142 to PDF
    Jul  1 17:27:15 server2da2 com.adobe.ids.launchd.18383[77906]: InDesignServer(77908,0xa011e540) malloc: *** mmap(size=791248896) failed (error code=12)
    Jul  1 17:27:15 server2da2 com.adobe.ids.launchd.18383[77906]: *** error: can't allocate region
    Jul  1 17:27:15 server2da2 com.adobe.ids.launchd.18383[77906]: *** set a breakpoint in malloc_error_break to debug

     
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  • IanDBrown
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    7. IanDBrown,
    Jul 3, 2011 11:36 PM   in reply to txetxuda
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    Hi,

     

    This sounds like either a server bug or that the document you are trying to PDF is huge, got large images, etc.  There have been issues with PDF on OSX 10.6, which required a new point release from Adobe to fix (that was CS3/CS4 I think) - the point release was some time ago, make sure you are on the latest one.

     

    Ian 

     
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  • txetxuda
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    8. txetxuda,
    Jul 4, 2011 12:22 AM   in reply to IanDBrown
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    Hi,

     

         We are using InDesign Server CS5 7.0.5. I think this is the last release. Isn't it?

     

    Thanks

    Aleix

     
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  • txetxuda
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    9. txetxuda,
    Jun 13, 2012 9:36 AM   in reply to txetxuda
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    Hi,

     

        Anyone knows if the CS6 version of InDesign Server is now fully 64bit?

     

    Thanks

     
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  • Harbs.
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    10. Harbs.,
    Jun 14, 2012 8:05 AM   in reply to txetxuda
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    Nope. 32 bit only:

     

    InDesignServer: Mach-O executable i386

     

    Harbs

     
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  • txetxuda
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    11. txetxuda,
    Jun 14, 2012 8:10 AM   in reply to Harbs.
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    Hi,

     

         Thanks for you answer.

     

         How did you take that info? Where can I get it? Is there any official documentation that explains this?

     

    Thanks again

     
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  • txetxuda
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    12. txetxuda,
    Jun 14, 2012 9:16 AM   in reply to txetxuda
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    Hi,

     

        Just to answer my own question, you can find the bit mode of an application using the "file" command. Then, you could run for example:

     

        #file /Applications/Adobe\ InDesign\ CS6\ Server/InDesignServer.app/Contents/MacOS/InDesignServer

     

        Which should return:

     

        /Applications/Adobe InDesign CS6 Server/InDesignServer.app/Contents/MacOS/InDesignServer: Mach-O executable i386

     

    Thank you

     
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  • Harbs.
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    13. Harbs.,
    Jun 14, 2012 4:32 PM   in reply to txetxuda
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    That's exactly how I got the answer.

     

    I could not find it clearly documented anywhere...

     

    Harbs

     
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