Skip navigation
Currently Being Moderated

Adobe Acrobat Pro 9 Extended Web Capture Problem

Jul 7, 2011 4:10 AM

There are three different ways to convert a web page to .pdf that I am aware of.  I have used the first for several years but it has stopped working.  The second now has corrupt fonts.  The third still works.  I have repaired Acrobat to no avail - does anyone have an idea of what might have happened?

1.     When right click web page and convert to pdf:

An error has occurred in the script on this page

Line:       11

Char:      3

Error:      Permission denied

Code:     0

URL:       res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html

Do you want to continue running scripts on this page?

Yes         No

2.     When right click and print to pdf converts OK but fonts scrambled

3.     When select web capture from within Acrobat it works fine


System report from within Acrobat:

System Parameters:

Available Physical Memory: 3760808 KB

Available Virtual Memory: 1888780 KB

BIOS Version: Sony - 20091110

Default Browser:

Default Mail: Microsoft Outlook


    Version: 1.0.2536.0 (win7_rtm.090713-1255)

    Creation Date: 2011/03/04

    Creation Time: 09:17:18

Graphics Card: NVIDIA GeForce 9300M GS


    Check: OK

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe


    Creation Date: 2011/07/07

    Creation Time: 11:35:05

Installed Acrobat: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe


    Creation Date: 2011/06/08

    Creation Time: 05:02:34

Locale: English (United Kingdom)


    Name: NVIDIA GeForce 9300M GS

    Resolution: 1600 x 900 x 59

    Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows Vista

OS Version: 6.1.7601  Service Pack 1

Page File Space: 4194303 KB

Processor: Intel64 Family 6 Model 23 Stepping 10  GenuineIntel  ~2793  Mhz


Temporary Directory: C:\Users\BOBOWE~1\AppData\Local\Temp\

Time Zone: GMT Standard Time

Total Physical Memory: 4194303 KB

Total Virtual Memory: 2097024 KB

User Name: Bob Owen

Windows Directory: C:\Windows

Installed Plug-ins:

C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Annots.api


    Creation Date: 2011/07/07

    Creation Time: 11:35:20

C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Capture3D.api


    Creation Date: 2011/07/07

    Creation Time: 11:35:34

C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\EScript.api


    Creation Date: 2011/07/07

    Creation Time: 11:35:19

C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Updater.api


    Creation Date: 2011/07/07

    Creation Time: 11:35:18

  • Currently Being Moderated
    Nov 4, 2011 6:17 PM   in reply to B1O2

    I sure wish someone would answer you, I'm having the same problem! windows 7 prof, 64bit. it was working fine to convert to pdf, then just stopped one day & gave me this message. all the other searching on the web gives no info. please let me know if you find a solution!

    Mark as:
  • Currently Being Moderated
    Nov 4, 2011 11:29 PM   in reply to B1O2

    Since there were no answers, I will take a stab at a reponse. For the 2nd method, I suspect you could simply select the print or press job options to get the desired results or turn off "use local fonts" in Acrobat. If you check the font list, the fonts are probably not embedded and that is likely the problem.


    I noticed that you have both Reader and Acrobat installed and that might cause some conflict, but should not be the issue here. If you were to uninstall Reader, you would have to repair Acrobat. The conflict here is that you might have problems with the one opening when you want the other. If it works for you, then don't worry about it.


    For technique 1, I suspect you may be using IE 9 that has apparently been a problem since it came out. I have refused to install it. However, it may simply be that PDF Maker does not work correctly with your browser, or got deactivated and needs to be allowed to run in your browser (IE I am assuming).

    Mark as:
  • Currently Being Moderated
    Nov 5, 2011 10:54 AM   in reply to Bill@VT

    Thank you! I'll try this- will take me a week or 2 as I'm in the middle of

    writing a paper, but I'll let you know.

    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points