Skip navigation
dcancro
Currently Being Moderated

Problem re-installing CS3

Jul 11, 2011 10:28 PM

It all started with an Adobe Acrobat update that wouldn't install.  At every startup, I'd have that little icon in the system tray telling me I had an update to install.  But every attempt to do the installation produced an error message.

 

So I decided to try reinstalling CS3.

 

First I deactivated the license without any trouble.

 

I uninstalled CS3.

 

I tried reinstalling it but after clicking "Install CS3 Design Premium", I got

 

installing.jpg

The progress meter fills up, the window goes away, and nothing happens after that.

 

So, I ran the Adobe Creative Suite Cleaner Tool...

 

cleanertool.jpg

... and this is as far as it got.  It just stopped doing anything at this point.

 

I looked at "Add Or Remove Adobe Creative Suite 3 Design Premium 1.0.log" and found:

 

Error 1311.Source file not found: C:\Documents and Settings\Dan\Desktop\Adobe CS3 Design Premium (E)\Adobe CS3\WinBootstrapper1.cab.  Verify that the file exists and that you can access it.

This appears about 15% of the way down the log file.  There's a lot of stuff after it that doesn't have errors.
Anyway, do you have any ideas?

 
Replies
  • Currently Being Moderated
    Jul 12, 2011 2:27 AM   in reply to dcancro

    Looks like you are running out of temporary disk space... Read this article for some guidance.

     

    Mylenium

     
    |
    Mark as:
  • Sharad Saxena
    192 posts
    Apr 30, 2010
    Currently Being Moderated
    Feb 16, 2012 11:34 PM   in reply to dcancro
     
    |
    Mark as:
  • Currently Being Moderated
    Mar 31, 2012 3:20 PM   in reply to dcancro

    Can you share the latest log file if the poblem is yet not fixed for you.

     

    YOu can use the pastebin.com website

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 31, 2012 7:31 PM   in reply to dcancro

    first , you are running the installation from C:\Application Setups\Adobe CS3 Design Premium\Adobe CS3\  hence copy the installer to the desktop,

     

    delete the installer log , try and install again , a fresh new installer log will be craeted please provide that installer log as in this the data is from the 2011,

     
    |
    Mark as:
  • Currently Being Moderated
    Mar 31, 2012 7:54 PM   in reply to dcancro

    1) uninstall CS3 from the control panel

    2) Remove the caps.db file

     

    Program Files\Common Files\Adobe\caps\caps.db

     

    Program Files\Common Files\Adobe\backup\caps.db

     

    3) create the new admin user account and then run the installation

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 1, 2012 1:05 AM   in reply to dcancro

    Screen resolution not met? Memory requirements not met? I can't remember the exact minimum requirements for CS3, but having just a 600 pixel high screen seems odd even back then. And 2 GB of system memory really isn't much. Perhaps that's what went wrong in teh first place: You may have changed the screen resolution and then the update refused to install because of it...?

     

    Mylenium

     
    |
    Mark as:
  • Currently Being Moderated
    Apr 1, 2012 11:25 AM   in reply to dcancro

    Can you check , does the Msi installer service is running or not,

     

    Go to start menu-->run, type services.msc and press enter

     

    in the list, locate the "Windows Installer" , right click on it and go to "properties", click on start, click on stop, change the startup type "Automatic" and then turn it on again,

    and check does cs3 gets install.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points