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FAQ: How do I submit a bug report or feature request or otherwise give feedback about Premiere Pro?

May 11, 2012 9:19 AM

The best way to submit a bug report or feature request is to use the bug-report/feature-request form.

 

The Premiere Pro team doesn’t  necessarily see and record every post on every forum and social network, but we do see, record, and track every entry  through the the official feature-request/bug-report form.

 

It also helps a lot if you opt into the Product Improvement Program.

 

Also, be sure to use the crash reporter.

 

We really do read all of the bug reports and feature  requests, and the software really does get a lot of benefit from  detailed crash reports.

 

Don’t forget about contacting Adobe Technical Support or Customer  Service, too. For information on how to contact Adobe Technical Support,  see this page. (Note that you must register your product before you can open a technical support case for it.)

 

If you have tried to get help from our support staff, but the service  was inadequate, I can help you to escalate your issue if you send me  your case number at kopriva at adobe dot com. You must provide me  a case number. I am not offering to solve your problem myself; rather, I  am willing to forward your information to someone if you have already  hit a dead end with our Technical Support or Customer Service.

 

If you have feedback about the content of the Premiere Pro Help document,  then please add a comment at the bottom of the relevant page. You can  add comments to add information, to add links, to make corrections, or  to ask for clarification.

 

If you want to keep up with the Premiere Pro team, then you can follow our blogs, Facebook page, and Twitter feed and so on.

 

Oh, and I can’t resist this opportunity to remind you to update to  the most recent version of the application. Don’t be surprised when the  first thing that you hear back from us is that you need to install the  latest updates. We fix a lot of things in updates, and we don’t want to go chasing bugs that we’ve already fixed. We’ll keep you posted on our blogs, Facebook page, and Twitter feed about updates as they become available.

 

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