I installed OSX Lion today and when I try to print from InDesign or Illustrator CS3 applications crash before the print dialogue window appears. Everything I do as a designer goes through InDesign so I really need to solve this problem!
Upload the crash report to pastebin.com and post a link here. (Please do not paste the crsah report into the forum; it is too long and makes the forum unwieldy).
Your chances aren't good though -- Adobe will surely make sure that CS5.5 works with Lion, and perhaps CS5, but maintenance updates for CS3 are relatively unlikely. Your best bet is probably to restore from backups and stick with Snow Leopard, at least for now.
I'm having the same problem. Here's the link to my crash report: http://pastebin.com/Ux0WchQ1
Wow, I'd forgotten how annoying those CS3 XML-style crash reports are to read.
Do you have the crash report from Console.app, presumably written to ~/Library/Logs/CrashReporter? That would probably be more helpful bceause it should have symbols.
Looking at the first few by hand, it appears the crash is in Apple's CoreFoundation, then 4 routines in the AdobeAGM library (specifically inside AGMInitialize, according to my copy of CS3), and then in the Print plugin.
On my 10.6.8 system, the crashing routine is allegedly _CFBundleCopyInfoDictionaryInDirectoryWithVersion. You might try this command in Terminal.app and see if it returns the same routine under Lion:
$ atos -o /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFo undation -l 0x9a2f8000 0x9a314a69_CFBundleCopyInfoDictionaryInDirectoryWithVersion (in CoreFoundation) + 1337
Though it really sounds like some kind of corrupt rpeference somewhere. Or perhaps a preference that InDesign is depending on got renamed in Lion or something. Did you try trashing your InDesign preferences?
I'm having the same problem with both InDesign CS4 and Illustrator CS4 crashing when printing. I don't even get to the print dialog box. When I select "Print" I get the dreaded spinning rainbow ball, then after a few moments, the program crashes. Photoshop CS4, Photoshop Elements 8 and Acrobat Pro 9 print fine. I did update to Java For Mac OS X 10.7 after installing Lion as suggested in Adobe's documentation on known issues with Lion. Any ideas, anyone? Would it help if I uploaded my crash report as well?
Bummer. And not under DiagnosticReports either, I assume?
Well, we're running out of options. What did the atos command say Terminal? Is it still CFBundleCopyINfoDictionaryInDirectoryWithVersion?'
I'm running out of thoughts. It's probably appropraite to open a support
case with Adobe -- I don't know what they're going to do for supporting
CS3 under Lion, though...
I guess you could also glance at https://discussions.apple.com/thread/3194736?start=0&tstart=0
which looks only peripherally related, but suggests that varying the default printer and adding the printer with a different PPD might help.
Sadly, that one loks about the same as your first one -- no decoding
of the sybmol names (unknown, unknown, unknown). Which is just a big
pain in the neck to try to read it. Not quite sure why that is, I don't
remember CS3 crash reports looking that way for me...
I get this:
Andy-Stantons-MacBook-Pro:~ andystanton$ $ atos -o
undation -l 0x9a2f8000
CoreFoundation) + 1337
-bash: syntax error near unexpected token `('
Hey John, if you have the time and could look at my crash reports that would be great! As I said, I installed Java Runtime for OS X 10.7, deleted my preferences (plist and InDesign Defaults and SavedData) and repaired permissions, and still have the crashing problem when selecting "Print" in InDesign CS4, as well as Illustrator CS4. Out of curiosty I downloaded the trial for CS5, and it prints fine. Purchasing CS5 right now isn't in the budget at the church where I work.
Sorry...Don't type the dollarsign, and stop after the 0x9a314a69. All on
one line (well, don't hit return. It's ok if the line wraps, but just make the window bigger). Also, no space in CoreFoundation (not sure why it ended up that way in my post).
Sorry about all the hoops to jump through!
Andy, I suspect you did not do it correctly, it should decode to something, even if it is nonsensical.
Meanwhile, jobbydesign's crash reports are a bit more intelligable, since they have symbols:
They're both in basically the same place:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 com.apple.CoreFoundation 0x95660a69 CFURLCreateStringWithFileSystemPath + 265 1 com.apple.CoreFoundation 0x9566094d CFURLCopyFileSystemPath + 45 2 AdobeAGM 0x002b1ae0 AGMInitialize + 1392018 3 AdobeAGM 0x00476218 0x146000 + 3342872 4 AdobeAGM 0x0016e79a AGMInitialize + 68172 5 AdobeAGM 0x002ad34b AGMInitialize + 1373693 6 AdobeAGM 0x0016f748 AGMInitialize + 72186 7 com.adobe.InDesign.Print 0x15cd0567 GetPlugIn + 455687
That is, the crash is in CFURLCreateStringWithFileSystemPath(). That's vaguely encouraging, I guess.
See the Apple CFUrl reference. Of course, it doesn't tell you why it is crashing. Well, and I guess the problem is in CFUrlCopyFileSystemPath(), which has fewer arguments, just a CFURL object and a style. Of course, this probably means that the AGM library is passing it an invalid CFURL.
I don't know why that would be...I guess you might be better off posting at https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion.
I'm really not sure.
Thanks, John! I appreciate all of the time you've spent on this. I have a few postings on the Apple forum about this issue, although I haven't opened a separate thread on it. Guess that's my next step. That, or just biting the bullet and upgrading to CS5.5. Not keen on that idea, though.
I wonder how many of you having these problems did a "clean install" of Lion? Since it requires more steps that previous versions of OS X, I assume that a larger proportion installed it "over" Snow Leopard.
Yes, I just installed over Lion. I did download the trial version of CS5, and everything seems to be working fine there, printing and all. Is there a way I can uninstall Lion and to the clean install?
I don't mean to say or suggest that "installing over" an older OS is the problem, all I mean to do is toss another idea into the pot. I'd guess it's very unlikely that installing "over" has anything to do with it -- if things seem to work OK for you, I'd stay right where you are.
(If it does turn out that "installing over" has anything to do with it, however, I'd be happy to explain how I did it -- many other, better descriptions available online though.)
Print problem with CS4 InDesign (Originally a stand alone post) Hi I really would like to get my CS4 InDesign working in Lion. I can open a file and work on it and all is well. As soon as I go into any of the print options (Print, Print Booklet ect) it crashes. 1. I have Trashed my preferences etc by keyboard method 2. I have also located the preferences as per instructions above CS4 Ill simply does not open so I will not bother with that.
Print problem with CS4 InDesign (Originally a stand alone post)
I really would like to get my CS4 InDesign working in Lion.
I can open a file and work on it and all is well.
As soon as I go into any of the print options (Print, Print Booklet ect) it crashes.
1. I have Trashed my preferences etc by keyboard method
2. I have also located the preferences as per instructions above3. I have repaired the permissions
CS4 Ill simply does not open so I will not bother with that.
I can salvage bits of my work into another program as a very last resort. I certainly cannot afford to upgrade.
Any help would be appreciated as the program was a significant investment. Isvara78
Any help would be appreciated as the program was a significant investment.
We observed this problem with Illustrator CS4 and InDesign CS4 as well. We didn't test CS3, but the computer in question had both CS3 and CS4 installed. We removed both of them using the Adobe uninstallers, then reinstalled CS4 (only). After reinstall, printing worked fine.
There's nothing inherent in Lion that keeps InDesign CS3 and CS4 from printing. After installing Lion on my iMac, I tried out printing in both InDesign CS3 and CS4. Nothing extensive, just a test file. Both versions printed fine to my HP inkjet printer.
My advice to those who are having problem is to uninstall CS3 and/or CS4 and reinstall the applications.
The reinstall of CS4 did not work for me.
But I did uninstall CS3 and CS2 in the process
Overview (all updated to lastest versions)
Acrobat Pro does works and Prints
InDesign opens and works until I want to print then it quits
Illustrator refuses to open
Photoshop works and prints
Bridge opens but won't open Illustrator.
The problem would appear to be between InDesign's normal work page and the Adobe Print window. So I don't ever get to the Apple Print Menu.
I really don't want to start the horrible task of preparing to shift the Indesign files (Copy and Paste fortunately) to Word, Nisus or Pages depending on the need. I dont want to have to use Publisher (Fusion - Windows7 - Publisher).
Any solution would be very appreciated as InDesign is so good - when it works!
To avoid this crash try this workaround.
remove adobe PDF PPD from the following folders:
Works for me, too! I'm now able to print from both InDesign CS4 and Illustrator CS4. I was about to reinstall CS4, but am now thinking I might hold off unless something else goes haywire.
Thanks to AIsolve for this solution! And thanks, too, to John Hawkinson for wading through my lengthy crash logs, and to the others who posted here for your input.
Now let's get back to work! :-)
Message was edited by: jobbydesign Sorry for the double post, all! Am just trying to update folks on the various boards I've sought help on, and forgot I'd posted here.
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