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Angell EYE
Currently Being Moderated

Can't open PNG files in Photoshop CS5...??

Aug 1, 2011 8:54 AM

I'm seeing lots of threads with this problem but none of them seem to have an answer.

 

For some reason right now when I try to open a PNG file in Photoshop it just crashes.  I end up with a neverending "hour glass".

 

I had all of my website project directories on a network share.  As I'm no longer sharing all of these files with an office of people I decided to move all of these project files back to my own local machine.  Ever since I've done that I can't open PNG files in Photoshop anymore.

 

Any information on what could have caused this, or more importantly, how to fix it would be greatly appreciated.  Thanks!

 
Replies
  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    Aug 1, 2011 9:07 AM   in reply to Angell EYE

    I can certainly edit PNGs in general with Photoshop CS5...

     

     

    Can you share a PNG file with which you are able to make this happen?  I for one would be happy to see if it crashes Photoshop here.  If not, that would isolate it to a problem with your system.

     

    If large, and you don't have your own web server, use a service like YouSendIt.com to send it to yourself, then provide the URL here.

     

    -Noel

     
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  • Currently Being Moderated
    Aug 1, 2011 9:08 AM   in reply to Angell EYE

    Photoshop it just crashes.  I end up with a neverending "hour glass".

    Did you get a crash dialog ("expected termination")?

    If it just hung with an hour glass - then it didn't crash, it just hung/froze.

     
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    Aug 1, 2011 9:22 AM   in reply to Angell EYE

    Can you open any other file types?  Or are all opened files causing a freeze?

     

    If the latter, you can try changing your printer to a local device (instead of on the network).

    It could also be that you're timing out looking for recently used files on the network (which is really a problem with the network driver code).  Disconnecting from the network server may help.

     
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  • Noel Carboni
    23,534 posts
    Dec 23, 2006
    Currently Being Moderated
    Aug 1, 2011 9:22 AM   in reply to Angell EYE

    What happens if you just leave it alone for a long time?  Does it finally open or does it hang forever?

     

    -Noel

     
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