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compsolcan
Currently Being Moderated

Adobe Reader X Failed To Print

Aug 4, 2011 5:18 PM

Hi Everyone,

 

I'm hoping someone can shed some light here for me -

 

I have Adobe Reader X 10.1.0.534 installed.

 

Computer is running Microsoft Windows 7 Professional 64-bit

 

Printer - HP LaserJet 2600n

 

The printer is connected directly to the computer (USB) and when printing other documents and emails, it works.

 

But when trying to print a PDF I get the Adobe Reader X Failed To Print Message - here is the error code:

 

  Problem signature:

  Problem Event Name: APPCRASH

  Application Name:         AcroRd32.exe

  Application Version:     10.1.0.534

  Application Timestamp:              4ded15a3

  Fault Module Name:    AcroRd32.dll

  Fault Module Version: 10.1.0.534

  Fault Module Timestamp:          4ded2a01

  Exception Code:             c0000005

  Exception Offset:           001b69b9

  OS Version:      6.1.7601.2.1.0.256.48

  Locale ID:           1033

  Additional Information 1:           0a9e

  Additional Information 2:           0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:           0a9e

  Additional Information 4:           0a9e372d3b4ad19135b953a78882e789

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

 

 

 

- Can someone please help me??

 

Printing a PDF to another printer connected directly to the computer works.

 

Please if someone can help, that would be greatly appreciated.

 

Thanks.

 
Replies
  • Currently Being Moderated
    Aug 4, 2011 7:15 PM   in reply to compsolcan

    i'm having same issues from deploying from 9.4.1 to 10.0.1 to 10.1.0. Ever since Reader X come into the picture, we've experienced all sorts of issues

     
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  • Currently Being Moderated
    Aug 4, 2011 11:53 PM   in reply to compsolcan

    okay, i've been working on reader x 10.1 freezing all day and i came across a PC that was consistantly freezing when the print function was accessed on Adobe Reader when viewing a PDF document.

     

    The application froze in such a way that the only way to recover it was a reboot. But when i RDP in with my admin account and/or standard user account (creating new user profiles on that PC) the adobe reader X 10.1.0 worked seamlessly. I was able to print back to my printer and their printer from their PC with no issues.

     

    I renamed their user profile and once they logged in (creating a new profile) their issues disappeared. User is happy!

     

    Before i did recreate the user profile i deleted the 'C:\Docs and Settings\[USERPROFILE]\Application Data\Adobe' folder but this did not help (worth a try again on another PC though).

     

    I'm very interested to hear if this resolves your issue...

     
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  • Currently Being Moderated
    Nov 15, 2011 9:03 AM   in reply to compsolcan

    Unfortunately I am having the same issue when I try to print to a network printer Brother 5250DN.

     

    I have no problems printing as a Domain Administrator but when a non admin tries to print they get the fllowing error:

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date:  11/15/2011
    Time:  8:11:00 AM
    User:  N/A

     

    Description:
    Faulting application acrord32.exe, version 10.1.0.534, faulting module acrord32.dll, version 10.1.0.534, fault address 0x002c2b03.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 61 63 72   ure  acr
    0018: 6f 72 64 33 32 2e 65 78   ord32.ex
    0020: 65 20 31 30 2e 31 2e 30   e 10.1.0
    0028: 2e 35 33 34 20 69 6e 20   .534 in
    0030: 61 63 72 6f 72 64 33 32   acrord32
    0038: 2e 64 6c 6c 20 31 30 2e   .dll 10.
    0040: 31 2e 30 2e 35 33 34 20   1.0.534
    0048: 61 74 20 6f 66 66 73 65   at offse
    0050: 74 20 30 30 32 63 32 62   t 002c2b
    0058: 30 33 0d 0a               03..   

     

     

    I've tried runing Proces explorer to see if there was a permissions issue someplace but nothing jumped out.

    This worked fine with reader 9.X.....

     

    I tried removing the users/app data/adobe folder.  I did not try recreating a user profile but I have created a new user profile and the got the same result.

     

    Any other ideas would be greatly appreciated.

     
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