I'm hoping someone can shed some light here for me -
I have Adobe Reader X 10.1.0.534 installed.
Computer is running Microsoft Windows 7 Professional 64-bit
Printer - HP LaserJet 2600n
The printer is connected directly to the computer (USB) and when printing other documents and emails, it works.
But when trying to print a PDF I get the Adobe Reader X Failed To Print Message - here is the error code:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 10.1.0.534
Application Timestamp: 4ded15a3
Fault Module Name: AcroRd32.dll
Fault Module Version: 10.1.0.534
Fault Module Timestamp: 4ded2a01
Exception Code: c0000005
Exception Offset: 001b69b9
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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- Can someone please help me??
Printing a PDF to another printer connected directly to the computer works.
Please if someone can help, that would be greatly appreciated.
Thank you for the reply.
I don't know what I should try first.
The only thing I tried was uninstalling and reinstalling Adobe Reader X.
I'm not sure if removing/uninstalling the HP LaserJet 2600n software/driver and reinstalling might fix the problem...or is it an Abode issue?
It works fine when sending PDF's to the Samsung printer.
Anyone else care to share some insight into this???
okay, i've been working on reader x 10.1 freezing all day and i came across a PC that was consistantly freezing when the print function was accessed on Adobe Reader when viewing a PDF document.
The application froze in such a way that the only way to recover it was a reboot. But when i RDP in with my admin account and/or standard user account (creating new user profiles on that PC) the adobe reader X 10.1.0 worked seamlessly. I was able to print back to my printer and their printer from their PC with no issues.
I renamed their user profile and once they logged in (creating a new profile) their issues disappeared. User is happy!
Before i did recreate the user profile i deleted the 'C:\Docs and Settings\[USERPROFILE]\Application Data\Adobe' folder but this did not help (worth a try again on another PC though).
I'm very interested to hear if this resolves your issue...
Unfortunately I am having the same issue when I try to print to a network printer Brother 5250DN.
I have no problems printing as a Domain Administrator but when a non admin tries to print they get the fllowing error:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Time: 8:11:00 AM
Faulting application acrord32.exe, version 10.1.0.534, faulting module acrord32.dll, version 10.1.0.534, fault address 0x002c2b03.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 61 63 72 ure acr
0018: 6f 72 64 33 32 2e 65 78 ord32.ex
0020: 65 20 31 30 2e 31 2e 30 e 10.1.0
0028: 2e 35 33 34 20 69 6e 20 .534 in
0030: 61 63 72 6f 72 64 33 32 acrord32
0038: 2e 64 6c 6c 20 31 30 2e .dll 10.
0040: 31 2e 30 2e 35 33 34 20 1.0.534
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 32 63 32 62 t 002c2b
0058: 30 33 0d 0a 03..
I've tried runing Proces explorer to see if there was a permissions issue someplace but nothing jumped out.
This worked fine with reader 9.X.....
I tried removing the users/app data/adobe folder. I did not try recreating a user profile but I have created a new user profile and the got the same result.
Any other ideas would be greatly appreciated.