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Right, I have sort of had two problems with adobe flash player 10, so bare with me, I need to tell you the ‘back story’ before I reach my current issue:
Back story; latest version of flash been running normally for a while until it tries to update. When it wants to update it goes to 100% completion then comes up with a message saying ‘Unable to complete because Adobe Flash Native Control Panel is open. Please close the Adobe Flash Native Control Panel and please try again‘
After this, my pc and adobe website (and other websites) will report that I have no flash. At all. So I try to update/install/uninstall again (after rebooting computer each time obviously) - and no luck. I either got a message like the one above or this one: ‘The Flash Player Settings Manager is currently open. Please close the Flash Player Settings Manager and try again’.
So I find that I have no flash, yet I have flash and I can’t upgrade, install or uninstall. I have found a solution to this in other forums by going into my System32 folder on my C drive and using the freeware program ‘Unlocker’ to delete the file ‘C:\WINDOWS\system32\FlashPlayerCPLApp.cpl ‘upon restarting. After that I can uninstall flash properly and reinstall to the latest version.
I’ve had to do this twice now, after each attempted ‘update ‘and each time I have to completely uninstall flash in the way stated above and then reinstall it properly.
So that is the first issue- now to my current problem:
After doing the following I tried to install the latest flash from adobe’s website...but my computer seems to ‘eat’ the executable file and then not actually install the latest flash. It downloads and opens fine but as soon as it starts to install, the actual executable file vanishes. It doesn’t go anywhere, not the recycle bin; it just...vanishes. Then nothing happens. According to Task manager, there is an ‘Install_flashplayer’ in the background using 8000 k or so memory and seeming doing something, but it’s not on screen and it does...nothing. I’ve waited almost a good hour and nothing happens despite memory usage dipping a bit.
So first problem of mine is this Adobe ‘Flash Native Control Panel ‘and ‘Flash Player Settings Manager’ seems to be causing problems with my flash every time it needs to update (and subsequently makes adobe flash player thins it Schrödinger’s cat being in a state of installed and uninstalled). I want to know how to stop thins form happening each time I need to update. I can't seem to find any information on how to actually 'close' these programs.
My second is getting my PC to actually install the latest version of flash as opposed to eat it and make it a ghost program like my PC is pacman and the excitable file is a blue ghost.
I currently have Flash player 10,3,183,5 installed and it is working fine (until the investable update issue is bound to come along).
My system is Vista 32-bit.
My main web browser is firefox 3.6.18
Ask me if you need more specs, and sorry for the bad analogies.
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Next time, can you try to download the installers from this post: http://forums.adobe.com/thread/889580
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I''ve already done that. Just tried it again for a test and I get my ‘Unable to complete because Adobe Flash Native Control Panel is open. Please close the Adobe Flash Native Control Panel and please try again‘ error. So while the PC didn't 'eat' this installation, my first problem stops me from insatlling anything again.
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In your first post you wrote that you used Unlocker to delete FlashPlayerCPLApp.cpl - are you again unable to delete that normally?
This would indicate why you get that message (the installer is unable to delete that applet, and therefore "thinks" it is open).
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Yeah, I have to each time unlock that file and restart in order to delete it and thus uninstall the old flash player and install a new version. This happens every time it wants to update though, which can be pretty frequent. Is there a way to get around this issue happening each time?
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Can you file a bug report at http://bugbase.adobe.com/ and then post a link to the bug back here in the forum? Also post a link to this topic in the bug report.
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Additional information: a number of people have reported the same problem in this topic http://forums.adobe.com/thread/873696
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Bugbase entry https://bugbase.adobe.com/index.cfm?event=bug&id=2947164
If you want this resolved, please go there and vote!
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Thank you for the input! I’ve been away so I didn't get a chance to post it to the bug forums, but it seems it's already there. I shall vote and hopefully this will be resolved.
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We're trying to get to the bottom of this problem. Would you mind posting the contents of your FlashInstall.log so we could see what's going on with the installer?
Where do I find the Flash Player installation log on Windows?
Thanks,
Chris
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Here you go, hopefully this is the right thing and will help:
=O====== M/10.1.53.64 2010-06-17+14-28-57.760 ========
0000 00000010 "C:\Users\EMELIN~1\AppData\Local\Temp\FlashPlayerUpdate.exe"
0001
0002
0003
0004
0005
0006
0007
0008
0009 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0010 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10h_Plugin.exe
0011 00000017 C:\Windows\system32\Macromed\Flash
=X====== M/10.1.53.64 2010-06-17+14-29-05.045 ========
is =O====== M/10.1.82.76 2010-08-21+10-32-59.173 ========
0000 00000010 "C:\Users\EMELIN~1\AppData\Local\Temp\C977.dir\InstallFlashPlayer.exe" -iv 0
0001
0002
0003
0004
0005
0006
0007 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10i_Plugin.exe
0009 00000017 C:\Windows\system32\Macromed\Flash
=X====== M/10.1.82.76 2010-08-21+10-33-25.178 ========
=O====== M/10.1.85.3 2010-09-23+07-57-41.815 ========
0000 00000010 "C:\Users\EMELIN~1\AppData\Local\Temp\A90B.dir\InstallFlashPlayer.exe" -iv 0
0001
0002
0003
0004
0005
0006
0007 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10k_Plugin.exe
0009 00000017 C:\Windows\system32\Macromed\Flash
=X====== M/10.1.85.3 2010-09-23+07-57-49.180 ========
=O====== M/10.1.102.64 2010-11-11+10-41-25.479 ========
0000 00000010 "C:\Users\EMELIN~1\AppData\Local\Temp\93E7.dir\InstallFlashPlayer.exe" -iv 0
=X====== M/10.1.102.64 2010-11-11+10-48-16.518 ========
=O====== M/10.1.102.64 2010-12-02+10-52-34.774 ========
0000 00000010 "C:\Users\EMELIN~1\AppData\Local\Temp\B37.dir\InstallFlashPlayer.exe" -iv 0
0001
0002
0003
0004
0005
0006
0007 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10l_Plugin.exe
0009 00000017 C:\Windows\system32\Macromed\Flash
=X====== M/10.1.102.64 2010-12-02+10-52-52.605 ========
=X====== M/10.3.183.5 2011-08-12+17-20-19.029 ========
=O====== M/10.3.183.5 2011-08-12+17-59-38.530 ========
0000 00000010 "D:\Users\Emeline Porter\Pictures\uninstall_flash_player.exe" -force
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0033 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0034
0035
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0039
=X====== M/10.3.183.5 2011-08-12+17-59-42.866 ========
=O====== M/10.3.183.5 2011-08-12+18-12-09.286 ========
0000 00000010 "C:\Users\EMELIN~1\AppData\Local\Temp\InstallAX.exe" -install activex -msi
0001
0002
0003 00000013 C:\Windows\system32\Macromed\Flash\Flash10v.ocx
0004 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe
0005 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil10v_ActiveX.dll
=X====== M/10.3.183.5 2011-08-12+18-12-19.509 ========
=O====== M/10.3.183.5 2011-08-12+21-09-19.716 ========
0000 00000010 "C:\Users\EMELIN~1\AppData\Local\Temp\Rar$EX00.569\fp_10.3.183.5_archive\10_3r183_5\flashplayer10_3r183_5_win.exe"
0001
0002
0003
0004
0005
0006
0007
0008
0009
0010 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0011 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10v_Plugin.exe
0012 00000017 C:\Windows\system32\Macromed\Flash
0013 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0014 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
=X====== M/10.3.183.5 2011-08-12+21-09-25.004 ========
=O====== M/10.3.183.5 2011-08-13+09-57-05.662 ========
0000 00000010 "D:\Users\Emeline Porter\Pictures\install_flash_player_10.exe"
0001
0002
0003
0004
0005
0006
0007 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10v_Plugin.exe
0009 00000017 C:\Windows\system32\Macromed\Flash
0010 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0011 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0012
=X====== M/10.3.183.5 2011-08-13+09-57-23.634 ========
=O====== M/10.3.183.5 2011-08-13+11-10-23.454 ========
0000 00000010 "C:\Users\EMELIN~1\AppData\Local\Temp\FP_PL_PFS_INSTALLER.exe"
0001
0002
0003
0004
0005
0006
0007
0008
0009 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0010 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10v_Plugin.exe
0011 00000017 C:\Windows\system32\Macromed\Flash
0012 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0013 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0014
=X====== M/10.3.183.5 2011-08-13+11-10-32.783 ========
=O====== M/10.3.183.5 2011-08-13+11-12-29.782 ========
0000 00000010 "D:\Users\Emeline Porter\Pictures\install_flash_player_10.exe"
0001
0002
0003
0004
0005
0006
0007
0008
0009 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0010 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10v_Plugin.exe
0011 00000017 C:\Windows\system32\Macromed\Flash
0012 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0013 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0014
=X====== M/10.3.183.5 2011-08-13+11-13-06.961 ========
=O====== M/10.3.183.5 2011-08-13+11-15-13.433 ========
0000 00000010 "D:\Users\Emeline Porter\Pictures\install_flash_player_10.exe"
0001
0002
0003
0004
0005
0006
0007
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0009 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0010 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10v_Plugin.exe
0011 00000017 C:\Windows\system32\Macromed\Flash
0012 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0013 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0014
=X====== M/10.3.183.5 2011-08-13+11-15-26.589 ========
=O====== M/10.3.183.5 2011-08-13+11-24-30.735 ========
0000 00000010 C:\Windows\system32\Macromed\Flash\FlashUtil10v_ActiveX.exe -uninstall activex -msi
0001
0002
0003 00000018
0004
0005
0006
0007
0008
0009
0010
0011
0012 00000012
=X====== M/10.3.183.5 2011-08-13+11-24-31.422 ========
=O====== M/10.3.183.5 2011-08-13+11-24-16.274 ========
0000 00000010 "D:\Users\Emeline Porter\Downloads\uninstall_flash_player.exe" -force
0001
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=X====== M/10.3.183.5 2011-08-13+11-24-45.103 ========
=O====== M/10.3.183.5 2011-08-13+11-30-53.024 ========
0000 00000010 "D:\Users\Emeline Porter\Pictures\install_flash_player_10.exe"
0001
0002
=X====== M/10.3.183.5 2011-08-13+11-30-59.264 ========
=O====== M/10.3.183.5 2011-08-13+11-31-34.013 ========
0000 00000010 "D:\Users\Emeline Porter\Pictures\install_flash_player_10.exe"
0001
0002
0003
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0007
0008
0009
0010
0011
0012 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0013 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10v_Plugin.exe
0014 00000017 C:\Windows\system32\Macromed\Flash
0015 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0016 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
=X====== M/10.3.183.5 2011-08-13+11-31-39.457 ========
=O====== M/10.3.181.34 2011-08-13+20-09-58.153 ========
0000 00000010 "C:\Users\Emeline Porter\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QPMER51O\install_flash_player_ax_10.3.181.34[1].exe"
0001
0002
0003
0004
0005
0006 00000013 C:\Windows\system32\Macromed\Flash\Flash10u.ocx
0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10u_ActiveX.exe
0008 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil10u_ActiveX.dll
0009 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0010 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0011
=X====== M/10.3.181.34 2011-08-13+20-10-03.328 ========
=O====== M/10.2.153.1 2011-08-13+20-15-45.112 ========
0000 00000010 "C:\Users\Emeline Porter\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DDOGJGNF\install_flash_player_10.2.153.1[1].exe"
0001
0002
0003
0004
0005 00000013 C:\Windows\system32\Macromed\Flash\Flash10o.ocx
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10o_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil10o_ActiveX.dll
=X====== M/10.2.153.1 2011-08-13+20-15-52.160 ========
=O====== M/10.3.181.16 2011-08-14+20-00-42.794 ========
0000 00000010 "C:\Users\EMELIN~1\AppData\Local\Temp\Rar$EX02.431\fp_10.3.181.16_archive\10_3r181_16\flashplayer10_3r181_16_winax.exe"
0001
=X====== M/10.3.181.16 2011-08-14+20-00-47.240 ========
=O====== M/10.3.183.5 2011-08-14+20-07-01.733 ========
0000 00000010 "D:\Users\Emeline Porter\Downloads\uninstall_flash_player.exe" -force
0001
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=X====== M/10.3.183.5 2011-08-14+20-07-06.023 ========
=O====== M/10.3.181.16 2011-08-14+20-10-54.036 ========
0000 00000010 "C:\Users\EMELIN~1\AppData\Local\Temp\Rar$EX01.603\fp_10.3.181.16_archive\10_3r181_16\flashplayer10_3r181_16_winax.exe"
0001
0002
0003
0004
0005 00000013 C:\Windows\system32\Macromed\Flash\Flash10r.ocx
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10r_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil10r_ActiveX.dll
0008 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
=X====== M/10.3.181.16 2011-08-14+20-11-01.415 ========
=O====== M/10.3.183.5 2011-08-14+20-16-17.115 ========
0000 00000010 "C:\Users\EMELIN~1\AppData\Local\Temp\FP_PL_PFS_INSTALLER.exe"
0001
0002
0003
0004
0005
0006
0007
0008
0009
0010
0011
0012 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32.dll
0013 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil10v_Plugin.exe
0014 00000017 C:\Windows\system32\Macromed\Flash
0015 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl
0016 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl
0017
=X====== M/10.3.183.5 2011-08-14+20-16-22.512 ========
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Thanks! I've forwaded this along to our installer team.
Chris