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Username and password do not match

Aug 22, 2011 2:01 PM

I can no longer authenticate.  I get "Username and password do not match".


Is there a file I can edit to reset the username and password?


Thanks in advance,


Mike Britton

  • Currently Being Moderated
    Aug 22, 2011 2:19 PM   in reply to The Real Mike Britton

    Mike, can you not authenticate right out of the gate or did you change the "admin" "admin" username and password?

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    Aug 22, 2011 3:59 PM   in reply to The Real Mike Britton


    We should take a look at the log files to see what's really going on but if you haven't done anything with the installation yet then "reinstalling" is very easy.




    In the directory where you launched the jar file, you should find a directory named "crx-quickstart". Simply rename this directory to "crx-quickstart.old" and restart the jar file. Your new environment will be ready in a couple of minutes.  Keep the old directory and look into the [your directory]\crx-quickstart\logs directory for details on your original problem.

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    Aug 22, 2011 6:34 PM   in reply to The Real Mike Britton

    executing the following command in an unix bash environment should reveal your password:

    find crx-quickstart/launchpad/config -type f -exec grep -H 'password=' {}  \;

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  • Currently Being Moderated
    Dec 16, 2011 6:05 AM   in reply to G. Walt

    Hi Walt,


    I am having the same issue on Windows Server, I was able to logon fine this morning, after rebooting the server I am having the issue when I tried to Login.


    Also I am having an error

    ALC-PDG-080-032-Error occurred while saving the user account information for user when trying to add user to a PDF Generator account?


    Please advise as this is urgent?



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