Win 7 has advanced features built into it that have caused headaches for
others on the fourm. I can't be sure, but I think that your problem may be
caused by some firewall settings in Win 7. That's easy enough to say, but
some of those settings appear to be hidden, and even if you do what you need
to do - and it works - there's no assurance that one of these 'hidden'
settings won't trip you up.
Another user posted this message about her problems with a different error
code. I'm quoting it and highlighting it here because it tells you a bit
more about the Win 7 firewall settings, and I hope that part is helpful.
Here it is:
"....WIN 7 has different firewall settings. There are 2 ways that worked for
me. In Windows Control panel, System & Security, Firewall, it showed me 2
different firewalls, one called Home or Work (Private) and the other called
Network. I turned them both off … but it still would not download my ebook.
This is where I was stuck. Option 1. (safer) On the left side there’s a
link for “Allow a program or feature through Windows Firewall”. I went
there, where it shows a list of programs with boxes to check off for
“Home/Work (Private)” and “Public”. As Digital Editions wasn’t there for me
to choose, I clicked on Allow Another Program. Another pop up box still
didn’t show it, so I had to browse for it. Once found, I was able to add it
to the list and checked both the “Home/Private” and “Public” boxes. Option
2. Still in Control Panel, System & Security, Firewall, click on Advanced
Settings on the left. This area showed my Firewall was still on. I clicked
on “Windows Firewall Properties” which brought me to a choice of 4 tabs,
Domain Profile, Private Profile, Public Profile and IPSec Settings. My
Private and Public firewall was off (which showed in Control Panel) but the
Domain Profile Firewall was still on (missing that little tidbit of info in
Control Panel Firewall). I clicked on Firewall State: OFF. Bingo, I could
then download my ebook. As I had done Option 2 first, I tried keeping the
firewall Domain Profile ON and allowing Digital Editions access as a
program. That worked, and as that’s safer, that’s where I’ve left it. ....."
Fingers crossed for you!
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