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adobe digital editions has stopped working

Aug 31, 2011 1:13 PM

Jus wondering if anyone can help me.  I am trying to transfer  a book I borrowed from the library to my kobo.  Everytime I drag and click it I get the following message. Adobe digital editions has stopped working windows will close the program and notify you if a solution is available.  I used to use the Kobo on my desktop with no problems borrowing from the library but now I  have a laptop I get this message every time.  It will let me put books that I have purchased on my kobo but no library books.   Also does it matter that I have a new kobo same model(just that my kobo was relpaced due to a problem I had) any help appriciated.


  • Currently Being Moderated
    Aug 31, 2011 2:28 PM   in reply to bandksmom

    More information, please: what version of Windows are you using?  The issue

    may be something that relates to Windows.



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  • Currently Being Moderated
    Sep 1, 2011 3:18 PM   in reply to bandksmom

    Win 7 has advanced features built into it that have caused headaches for

    others on the fourm.  I can't be sure, but I think that your problem may be

    caused by some firewall settings in Win 7.  That's easy enough to say, but

    some of those settings appear to be hidden, and even if you do what you need

    to do - and it works - there's no assurance that one of these 'hidden'

    settings won't trip you up.


    Another user posted this message about her problems with a different error

    code.  I'm quoting it and highlighting it here because it tells you a bit

    more about the Win 7 firewall settings, and I hope that part is helpful.

    Here it is:


    "....WIN 7 has different firewall settings. There are 2 ways that worked for

    me.  In Windows Control panel, System & Security, Firewall, it showed me 2

    different firewalls, one called Home or Work (Private) and the other called

    Network. I turned them both off … but it still would not download my ebook.

    This is where I was stuck.  Option 1. (safer) On the left side there’s a

    link for “Allow a program or feature through Windows Firewall”. I went

    there, where it shows a list of programs with boxes to check off for

    “Home/Work (Private)” and “Public”. As Digital Editions wasn’t there for me

    to choose, I clicked on Allow Another Program. Another pop up box still

    didn’t show it, so I had to browse for it. Once found, I was able to add it

    to the list and checked both the “Home/Private” and “Public” boxes.  Option

    2. Still in Control Panel, System & Security, Firewall, click on Advanced

    Settings on the left. This area showed my Firewall was still on. I clicked

    on “Windows Firewall Properties” which brought me to a choice of 4 tabs,

    Domain Profile, Private Profile, Public Profile and IPSec Settings. My

    Private and Public firewall was off (which showed in Control Panel) but the

    Domain Profile Firewall was still on (missing that little tidbit of info in

    Control Panel Firewall). I clicked on Firewall State: OFF.  Bingo, I could

    then download my ebook. As I had done Option 2 first, I tried keeping the

    firewall Domain Profile ON and allowing Digital Editions access as a

    program. That worked, and as that’s safer, that’s where I’ve left it. ....."


    Fingers crossed for you!


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  • Currently Being Moderated
    Sep 7, 2011 8:41 AM   in reply to bandksmom

    I am having the same problem with downloading library books to my Nook. I tried what the other answerer said and it did not work for me. Here's what else I have tried (maybe there's something I did that you haven't): I uninstalled ADE from my computer. I then uninstalled ADE from my Nook by plugging it into the computer and deleting the files that said ADE. I restarted computer and installed ADE again. You have to set up a username and password through ADobe first. I then dowloaded the book to ADE again and dragged to Nook again. Still same thing- ADE shuts itself down. Another user said plug in your ebook first then open ADE. Still same thing. When I plug my nook into compter and open its documents on the computer, my library books are there. But when I unplug (safely) they are not on my Nook to be read. So confused!!!! I hope somebody can help us! I think it's a windows 7 problem. I'm going to try from another computer later today. I'll let you know if that works.

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  • Currently Being Moderated
    Sep 9, 2011 5:40 AM   in reply to bandksmom

    I think I figured out why ADE keeps shutting down. I have a LOT of nook books (like 600) and it was bogging down the system. I just kept opening and hitting the nook button until all my books finally loaded onto ADE. Once I did this like a hundred times, it no longer shuts down. BUT I still can't read my library books on my nook and I called barnes and noble and they couldn't figure it out either. They jsut said try another library book. I haven't yet. I got so fed up I went to the library and checked out a real book (gasp!).

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  • Currently Being Moderated
    Dec 10, 2013 12:53 PM   in reply to Becky4422

    I looked through all of these issues and nothing assisted in my resolution.  My ADEv2.x was working...then all of a sudden decided to stop working.  Nice.....


    I started tracing / tracking what files were being utilized and/or starting and quickly figured something out.


    There is a file called "user.config" and was located..on my


    C:\Users\Administrator\AppData\Local\Adobe_Systems_Incorporate\Digital Editions.exe_Url_oxhkcwg4hiitguzc245j2ayi3d0zprco\


    My file was zero bytes. 


    I installed ADE on another system, copied this file from my VM to my machine and TaDAAAA...problem resolved!!!


    Hope this helps others as it is another alternative.

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