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jorbus_sp
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Error al intentar instalar Adobe CS5.5 Master Collection - Windows 7 64 bits

Sep 7, 2011 1:28 PM

Hola a todos,

 

al intentar instalar Adobe CS5.5 Master Collection obtengo el siguiente log. Mi sistema operativo es Windows 7 de 64 bits. He probado a borrarlo y a pasar el limpiador de Adobe Clean Suite, pero nada... ¿Alguien me puede ayudar?

 

Muchísimas gracias de antemano y un saludo!

 

El log:

 

Exit Code: 7

 


------------------------------

-------- Summary --------------------------------------

 


- 1 fatal error(s), 2 error(s), 4 warning(s)

 

 

 

WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41}  Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been  selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.

 

WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA}  Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for  repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

 

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D}  Camera Profiles Installer 6.0.0.0 has been updated and has been  selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

 

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3}  Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for  repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

 

ERROR: DW020: Found payload conflicts and errors:

 


ERROR: DW020:  - Adobe InDesign CS5.5 Application Base Files depends on Adobe InDesign CS5.5 Icon Handler x64 to be installed.

 


FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.

 

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Replies
  • Currently Being Moderated
    Sep 7, 2011 2:04 PM   in reply to jorbus_sp

    Puedes consultar este documento de ayuda:

    http://kb2.adobe.com/cps/843/cpsid_84332.html

    y los enlaces alternativos que proporciona.

     

    No indicas si tenías versiones de prueba de alguna aplicación o de la Suite instaladas y cómo las has desinstalado, o si tienes activo algun antivirus u otras utilidades.

     

    Lo más práctico sería que contactes con el Soporte Técnico de Adobe, un servicio gratuito para productos licenciados.

     
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