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Frame 10 Distiller error

Sep 9, 2011 6:20 AM



I'm new to FrameMaker, and the only person in my department with Frame 10 (everyone else has Frame 9). After creating a .ps file and attempting to create a .pdf, I received the following error message:


%%[ ProductName: Distiller ]%%

%%[Page: 1]%%

%%[Page: 2]%%

%%[Page: 3]%%

%%[Page: 4]%%

%%[Page: 5]%%

%%[Page: 6]%%

%%[Page: 7]%%

%%[Page: 8]%%

%%[ Error: undefinedresource; OffendingCommand: findresource; ErrorInfo: CharOffsets --index-- --add--}






%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%



Interestingly, if I saved all the files and the book as Frame 9, my colleagues were able to create both a successful .ps and a .pdf.


Has anyone encountered anything like this?


Thanks so much for your help.



  • Currently Being Moderated
    Sep 9, 2011 7:10 AM   in reply to TRE_1969

    What OS are you running under? If Windows XP, you need to install the Microsoft patch (available from Microsoft at to fix a GDI text error affecting PostScript printing. The problem does not affect Vista or Windows 7.


         - Dov

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  • Currently Being Moderated
    Sep 9, 2011 7:14 AM   in reply to TRE_1969

    What happens when you try printing straight to the Adobe PDF printer instance (it should be your default printer within FM)?

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    Sep 9, 2011 11:36 AM   in reply to TRE_1969

    No, the problem for better or worse is not consistent from system to system. It depends on what is currently in the system font cache. In fact the short term “fix” for the problem is to delete the system's font cache file and immediately reboot. That was what temporarily fixed the problem for users prior to the Microsoft patch being made available.


              - Dov

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  • Currently Being Moderated
    Sep 9, 2011 11:37 AM   in reply to Jeff_Coatsworth

    Should make one real bit of difference. The problem has to do with GDI to the PostScript driver which is always an issue with printing PostScript or creating PDF from FrameMaker.


              - Dov

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  • Currently Being Moderated
    Sep 12, 2011 2:52 AM   in reply to TRE_1969

    Hi Tom,


    Please try the following:


    - Make sure the fonts specified in the error log (Adobe Myungjo) are present in "c:\windows\fonts" on your system. If not, copy them from "\fminit\fonts\adobe" to "c:\windows\fonts".

    - Retry saving as PDF (if it doesn’t work, restart FrameMaker and try again.)



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