I'm new to FrameMaker, and the only person in my department with Frame 10 (everyone else has Frame 9). After creating a .ps file and attempting to create a .pdf, I received the following error message:
%%[ ProductName: Distiller ]%%
%%[ Error: undefinedresource; OffendingCommand: findresource; ErrorInfo: CharOffsets --index-- --add--}
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
Interestingly, if I saved all the files and the book as Frame 9, my colleagues were able to create both a successful .ps and a .pdf.
Has anyone encountered anything like this?
Thanks so much for your help.
What OS are you running under? If Windows XP, you need to install the Microsoft patch (available from Microsoft at http://support.microsoft.com/kb/952909/en-us) to fix a GDI text error affecting PostScript printing. The problem does not affect Vista or Windows 7.
No, the problem for better or worse is not consistent from system to system. It depends on what is currently in the system font cache. In fact the short term “fix” for the problem is to delete the system's font cache file and immediately reboot. That was what temporarily fixed the problem for users prior to the Microsoft patch being made available.
Please try the following:
- Make sure the fonts specified in the error log (Adobe Myungjo) are present in "c:\windows\fonts" on your system. If not, copy them from "\fminit\fonts\adobe" to "c:\windows\fonts".
- Retry saving as PDF (if it doesn’t work, restart FrameMaker and try again.)