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Reader X Printing Problem

Sep 13, 2011 9:31 AM

  Latest reply: byu1980, May 23, 2012 7:26 PM
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  • Currently Being Moderated
    Apr 13, 2012 12:58 PM   in reply to Atul Agarwal

    I too am having printing issues, I followed the advice to print as an image which worked. 

    We use Reader X versin 10.1.3

     

    This issue always happens when I download PDF's from my bank but also noticed it has affected other PDF files.

     

    The printer is a HP Laserjet 1018 -up to date HP drivers,

     


    At first it shows that it has printed the document but when nothing prints I look to my printer status which shows 0 documents pending.  Then when I try to print again  I get error messages which tell me to install a printer, when I check the status of my printer it says the printer spooler is not working.  When I changed to print as an image the printer worked fine but last month before the lasted upgrade, the printer prints pages 1-3 of a 12 page document over and over and over and I could not stop it.  It had shut down my printer from working on this computer at all!  So I think we are one step ahead.

     
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  • Currently Being Moderated
    May 23, 2012 10:45 AM   in reply to Clasp2

    We have the same problem but have further narrowed it down.

     

    This happens to us when the PDF is being printed directly from a gmail attachement if the computer has Acrobat X on it.

     

    If the PDF is downloaded and then printed from the local machine it works fine, if they have an older version of Acrobat it works fine.

     
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  • Currently Being Moderated
    May 23, 2012 7:26 PM   in reply to Atul Agarwal

    Some time after Atul Agarwal attempted to help me in a private phone conversation, I found the "fix" link in this discussion.  It had been posted AFTER our help session, yet no one notified me that such a "fix" was available.  I applied the "fix" a few months ago now and it seemed to solve all of my printing problems with Reader X regarding PDF files that 1) would not stay loaded when trying to print them, 2) would not print, 3) would not load at all.  I had been assured that the issue was a corrupted installation.  So I ask, "Why did the "fix" solve the problem when any number of reinstalls did not?"  It would have been helpful to me if Atul had recalled our help session and notified me of the "fix" being available.  It would also be swell if Adobe would finally acknowledge that there indeed was a problem.  Otherwise, why did there have to be a "fix"?

     
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