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why won't my flash player work? downloads but does not install! internet explorer 9

Sep 14, 2011 2:25 PM

I need the flash player to do my college statistics homework but it will not work!!!!! I was prompted by my textbook's website to update my flash player, so I followed the link as well as all the instructions on the adobe website. The flash player starts to download, then tells me to close internet explorer. i close explorer and retry. then, the adobe webpage comes up saying it's been installed, but when i try to go back and use my e-textbook, it says i need to update my flash player and i'm in the same place i started! help!

  • Currently Being Moderated
    Sep 14, 2011 2:56 PM   in reply to z_carvroom

    What is the website?

    In Manage Add-ons, is the Shockwave Flash Object enabled?

    In Tools, Safety, is ActiveX filtering unchecked?

    In Internet Option, Security tab, is the security level set to Medium-High?

    What is your operating system?

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  • Currently Being Moderated
    Sep 14, 2011 2:57 PM   in reply to z_carvroom

    Make sure you are using 32 bit internet explorer and active x filter is unchecked under tools, other than that I haven't the slightest.

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  • Chris Campbell
    9,455 posts
    May 4, 2010
    Currently Being Moderated
    Sep 14, 2011 3:51 PM   in reply to tonyrotz

    To add on to the last two posts, more detailed instructions with screenshots can be found here:


    Enabling Flash Player in Internet Explorer 9


    ActiveX Filtering in Internet Explorer 9



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  • Currently Being Moderated
    Sep 15, 2011 1:02 AM   in reply to z_carvroom

    Windows 7 - 32-bit or 64-bit?


    Make sure you use the 32-bit version of Internet Explorer when you try to use Flash Player, or checking the Shockwave Flash add-on.


    What files do you have in C:\Windows\system32\Macromed\Flash (32-bit Windows), or C:\Windows\syswow64\Macromed\Flash (64-bit Windows) ?

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  • Currently Being Moderated
    Oct 24, 2011 2:34 PM   in reply to z_carvroom

    Enabling Shockwave Flash Object in "Manage Add-ons" in the Tools (Gear in upper right corner) worked for me. Carl Meyers nailed it.

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