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why won't my flash player work? downloads but does not install! internet explorer 9

New Here ,
Sep 14, 2011 Sep 14, 2011

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I need the flash player to do my college statistics homework but it will not work!!!!! I was prompted by my textbook's website to update my flash player, so I followed the link as well as all the instructions on the adobe website. The flash player starts to download, then tells me to close internet explorer. i close explorer and retry. then, the adobe webpage comes up saying it's been installed, but when i try to go back and use my e-textbook, it says i need to update my flash player and i'm in the same place i started! help!

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Advisor ,
Sep 14, 2011 Sep 14, 2011

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What is the website?

In Manage Add-ons, is the Shockwave Flash Object enabled?

In Tools, Safety, is ActiveX filtering unchecked?

In Internet Option, Security tab, is the security level set to Medium-High?

What is your operating system?

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New Here ,
Sep 14, 2011 Sep 14, 2011

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i don't even see something that says Shockwave Flash Object in my "manage add-ons" thing

ActiveX Filtering is unchecked

yes it is at medium high

and i have windows 7

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LEGEND ,
Sep 15, 2011 Sep 15, 2011

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Windows 7 - 32-bit or 64-bit?

Make sure you use the 32-bit version of Internet Explorer when you try to use Flash Player, or checking the Shockwave Flash add-on.

What files do you have in C:\Windows\system32\Macromed\Flash (32-bit Windows), or C:\Windows\syswow64\Macromed\Flash (64-bit Windows) ?

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Guest
Sep 14, 2011 Sep 14, 2011

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Make sure you are using 32 bit internet explorer and active x filter is unchecked under tools, other than that I haven't the slightest.

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Adobe Employee ,
Sep 14, 2011 Sep 14, 2011

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To add on to the last two posts, more detailed instructions with screenshots can be found here:

Enabling Flash Player in Internet Explorer 9

ActiveX Filtering in Internet Explorer 9

Chris

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New Here ,
Oct 24, 2011 Oct 24, 2011

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Enabling Shockwave Flash Object in "Manage Add-ons" in the Tools (Gear in upper right corner) worked for me. Carl Meyers nailed it.

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