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J R Sanford
J R Sanford
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Adobe Acrobat  has encountered a problem and needs to close.

Sep 20, 2011 11:37 AM

Just recently when I launch Acrobat X after about 10 seconds I get this error, "Adobe Acrobat has encountered a problem and needs to close.  We are sorry for the inconvenience."  I can create PDFs and open PDFs for 10 seconds.  I've done a repair of Acrobat,  I tried a new user account, and  I disbled all my start up items.  I still get the same error  I have no clue what to do.  Any suggestions?

 

J.R.

2749 Views   5 Replies   Latest reply: J R Sanford, Sep 20, 2011 5:06 PM
 
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  • willyjp
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    1. willyjp,
    Sep 20, 2011 11:45 AM   in reply to J R Sanford
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    Hi,

     

    Please check:

     

    go to control pannel > administrative tools > event veiwer and check on what is the faulting module when your acrobat crash

     
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  • J R Sanford
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    2. J R Sanford,
    Sep 20, 2011 11:54 AM   in reply to willyjp
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    Here's what I get...

     

    Faulting application acrobat.exe, version 10.1.0.485, faulting module acroform.api, version 10.1.1.33, fault address 0x0013a81a

     

    J.R.

     
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  • willyjp
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    3. willyjp,
    Sep 20, 2011 1:16 PM   in reply to J R Sanford
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    Hi,

     

    Try to open acrobat by : press ctrl + shift and double click on acrobat icon and open the file that you want

     
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  • J R Sanford
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    4. J R Sanford,
    Sep 20, 2011 2:21 PM   in reply to willyjp
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    OK Will,  I pressed ctrl + Shift and double clicked on a desktop icon of a file.pdf I had saved there and it opened and is still open.  By not pressing ctrl + Shift the file opens then closes with that error in about10 seconds.

     

    So now, what has that proved to us is the issue?  Doesn't that load Acrobat without all the extensions?

     

    This issue just started a few days ago and all I remember installing on my computer were some Window's updates.

     

    J.R.

     
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  • J R Sanford
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    5. J R Sanford,
    Sep 20, 2011 5:06 PM   in reply to willyjp
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    You gave me an idea.  I deleted the Adobe PDF printer then repaired Acrobat... now all is fine.  Thanks Will!

     

    J.R.

     
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