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Dennis_AandJ
Dennis_AandJ
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new i-7 Toshiba Satellite crashing  with PPro CS4, encore, AF

Sep 30, 2011 7:06 PM

Tags: #cs4 #premiere_cs4

Hello everyone,

 

I realize this is an install problem but as of now I have spent over 5 hours with Adobe support and over two hours with Toshiba support, finally sending the laptop back in for testing with no problems found.  Just got the unit back and only installed the CS4 suite but still have the same problems:

 

  1. When opening the program from the start menu I can get a "display driver has recovered" sometimes with Nvidia error code 4 or 8 system recovers, program vanishes.
  2. Program opens appears normal start to move cursor and computer locks up, Ctrl,Alt,Dlt has no effect, waiting has no effect, have to pull battery.
  3. Or any combination of the above.

  The problem exists when running Premiere Pro, After Effects or Encore with no other programs running CS4 master suite, all other programs run fine, on a new Toshiba P770 custom build  (matchesP770 BT4G22)  

All drivers updated from Toshiba site, CS4 updated from help menu.

 

  1. i-7 2630Qm @2GHz
  2. 6GB ram
  3. Nvidia 540M and Intel HD graphics family
  4. Win 7 home premium SP1 64bit
  5. Removed Norton trial

I would appreciate any information as well as hearing from anyone who is running on a like laptop as I am stuck not knowing if there is a software, Adobe, or hardware, Toshiba problem, I have the same CS4 suit working on my desktop.

 

Thanks

830 Views   8 Replies   Latest reply: Dennis_AandJ, Oct 4, 2011 1:56 PM
 
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  • Jim Simon
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    1. Jim Simon,
    Oct 1, 2011 10:27 AM   in reply to Dennis_AandJ
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    1. Nvidia 540M and Intel HD graphics family

     

    And?  Why "and"?  There should be only one graphics driver.  And ideally it should come from the nVidia site.

     
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  • Dennis_AandJ
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    2. Dennis_AandJ,
    Oct 1, 2011 12:26 PM   in reply to Jim Simon
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    Jim, I don't know why laptops use two display adapters but my other laptops show two adapters as well although the adapters are the same where as this unit has two different ones.

     

      I forgot to mention when the HD adapter was disabled PP appeared to operate with a much lower resolution, however the computer did not go to sleep when the lid closed and the max. screen resolution dropped from 1600 x 900 to 1280 x 720 changing the status of the HD back and forth is not an option due working with a blank display.

     
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  • Jim Simon
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    3. Jim Simon,
    Oct 1, 2011 1:37 PM   in reply to Dennis_AandJ
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    I'd just download the newest driver from nVidia and try that.  It's not normal to have two, even in a Laptop.

     
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  • Dennis_AandJ
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    4. Dennis_AandJ,
    Oct 1, 2011 2:57 PM   in reply to Jim Simon
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    I have, several times as they become available from either Toshiba (recommended) or Nvidia. The only difference with latest from Nvidia is different error code-3.

     
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  • Jim Simon
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    5. Jim Simon,
    Oct 1, 2011 8:05 PM   in reply to Dennis_AandJ
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    OK.

     

    And using the latest from nVidia, are you using only that driver?

     
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  • Dennis_AandJ
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    6. Dennis_AandJ,
    Oct 3, 2011 4:54 AM   in reply to Jim Simon
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    What do you mean by "only" that driver?  The Intel display is still active, I diid not remove the old driver prior to installing the new Nvidia one.

     
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  • Jim Simon
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    7. Jim Simon,
    Oct 3, 2011 8:28 AM   in reply to Dennis_AandJ
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    OK.

     

    Disable the Intel display.  (You may have to do this in the BIOS.)

     
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  • Dennis_AandJ
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    8. Dennis_AandJ,
    Oct 4, 2011 1:56 PM   in reply to Jim Simon
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    I wish it were that simple, with the Intel display disabled PP will work but this creates many more problems with the unit that are just as unacceptable.

     
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