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PS elements installation not possible less I "close ShellExtLoader application"

Guest
Oct 10, 2011 Oct 10, 2011

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Hello,

I downloaded PS elements v10 for MacOs.

I have a dual core duo macbook, snow leopard (last update)

When starting the install process, i'm prompted to "close ShellExtLoader application".

According to activity monitor I don't have any such application running.

I could not find any solution ion the web.

I'm happy I DLed it as a free evaluation version.... but I certainly will need to fix this before I buy it.

Could anyone help ?

Thanks

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correct answers 1 Correct answer

New Here , Oct 12, 2011 Oct 12, 2011

It's from SugarSync.  I had this issue; quit one thing and then tried to continue. Didn't work until I quit SugarSync.  I verified this with another search and forum.  I'm installing as I type this.

Good Luck.

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LEGEND ,
Oct 10, 2011 Oct 10, 2011

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Trash the download and any bits it may have already installed, then download again. If you use any kind of AV software, disable it for the install.

EDIT but before doing that, just restart your computer and see if that helps.

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Guest
Oct 11, 2011 Oct 11, 2011

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Thnaks for replying.

I did as indicated but same error message .

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New Here ,
Oct 12, 2011 Oct 12, 2011

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It's from SugarSync.  I had this issue; quit one thing and then tried to continue. Didn't work until I quit SugarSync.  I verified this with another search and forum.  I'm installing as I type this.

Good Luck.

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New Here ,
Oct 12, 2011 Oct 12, 2011

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Thank you for saving me hours and hours of hunting ellisr1!

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Guest
Oct 12, 2011 Oct 12, 2011

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It happens I have Sugarsync installed, so you almost certainly gave the solution.

Thaaaaaaanks !

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Explorer ,
Nov 02, 2011 Nov 02, 2011

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Thanks - that did it. How can we get this marked as the Correct answer?

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LEGEND ,
Nov 02, 2011 Nov 02, 2011

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Only the OP can change the answer from Helpful to Correct.

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Guest
Nov 02, 2011 Nov 02, 2011

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Yes it was sugarsync. I just needed to quit it , install and restart Sugarsync.

Thaaaaaaaank you Ellis !

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New Here ,
Jun 17, 2012 Jun 17, 2012

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Yes!!! Same Problem with inDesign instaltion cs6. >> I just needed to quit it , install and restart Sugarsync. Thanks

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Adobe Employee ,
Jul 25, 2012 Jul 25, 2012

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Since this issue seems more universal, moving this topic to the Installation forum.

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New Here ,
May 08, 2012 May 08, 2012

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bg thx!

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New Here ,
Nov 29, 2012 Nov 29, 2012

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Thanks for the input. I turned off sugarsync and Elements loaded perfectly (or so I think it did). I wold think that this would be addressed by Adobe as an issue ver a year old?

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Community Beginner ,
Dec 07, 2012 Dec 07, 2012

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Thanks. I had the same problem when migrating my PSE 9 system onto new iMac and this cleared the problem.

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New Here ,
Feb 26, 2013 Feb 26, 2013

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Totally correct! To install PS6 and possibly others in the Creative Cloud CS6 you have to exit Sugar Sync to avoid seeing message to close - ShellExtLoader. Thanks Forum for the help!

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New Here ,
Oct 24, 2011 Oct 24, 2011

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@ ellisr1 thanks a billion I was going made lol

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New Here ,
Oct 22, 2014 Oct 22, 2014

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Still an issue thanks so much, was pulling out my hair to fix this one!

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New Here ,
Nov 16, 2014 Nov 16, 2014

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Thanks. It was SugarSync for me too.

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New Here ,
Nov 25, 2014 Nov 25, 2014

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LATEST

Thanks. That worked like a charm.

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