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hoanggeneral1
hoanggeneral1
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Adobe CS3 Updater is not detecting any update!

Oct 26, 2011 1:25 AM

Tags: #cs3 #adobe #updater

Hi;

 

I just installed the Creating Suite 3 (included Photoshop, Illuctration, InDesign and Acrobat 8 Pro) on 3 workstation.

This CS3 package I buit a long time ago; it is the version 10.0. The last CS3 update is version 10.0.1.

So, the adobe update which I launch from Photoshop | Help | Update shuold detect updates for my CS3; however, it doesn't!

In stead, it's giving this msg: "There is no update available at this time. Please note thatt some updates for the following products cannot de determined at this time: Adobe Update"

I have been trying to troubleshoot this problem for 2 days; however, there haven't any solution!

 

Note:

About 2 weeks ago, I installed CS3 on another 3 computers using the same installation parkage. And they are runing as expected.

I have contacted Adobe Support by phone and chat. They all confirmed that the update server for CS3 is functioning.

 

If anyone has any clue or solution, idea, please help me!

 

Thanks.

16224 Views   15 Replies   Latest reply: Tobra115, Feb 9, 2013 3:47 PM
 
Replies
  • SimonATS
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    1. SimonATS,
    Oct 26, 2011 1:29 AM   in reply to hoanggeneral1
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    Just had to install CS3 myself as well and noticed this as well. A certificate in the updater folder appears to have expired. I'l contactthe team repsonsible for the updater.In the mean time you can either download and run the updates manually.

     

    Or set the system date back to the 16th of October 2011 or earlier and then use the automatic updater.

     
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  • link470
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    2. link470,
    Oct 26, 2011 5:34 PM   in reply to hoanggeneral1
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    I'm glad I'm not the only one having difficulties with this!  We have a very large volume license for Adobe Creative Suite 3: Master Collection and I've never had problems updating it.  But just today I installed the license on 5 new computers for our organization, and when attempting to update, none of them would update and came up with the exact same error, "There are no updates available at this time.  Please note that some updates for the following products cannot be determined at this time: Adobe Updater".

     

    Thanks SimonATS, I'll give that a shot.  Thanks!  When do you think this will be fixed?

     

    I noticed that Adobe Acrobat 9 Professional [the CS3.3 disc] had absolutely no problems updating.  Just CS3 applications.

     
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  • SimonATS
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    3. SimonATS,
    Oct 27, 2011 12:49 AM   in reply to link470
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    Hi Link, I couldn't tell you if or when this will be properly addressed (not my area ) but obviously I have reported it to those who deal with this.

    The system date trick worked for my machine let us know if this doesn't work for you.

     

    Acrobat 9 uses a newer version of the updater and since 9.2 (or 9.3) uses a completely different updater compared to the rest of CS3/.CS4, which is why you don't have an issue with Acrobat.

     
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  • link470
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    4. link470,
    Oct 27, 2011 10:06 AM   in reply to SimonATS
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    Hi SimonATS, just updating you to let you know this worked!  I set the clocks back on all 5 new machines to October 1, 2011, and they're all updating as we speak.

     

    Thanks again!

     
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  • SimonATS
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    5. SimonATS,
    Oct 28, 2011 3:14 AM   in reply to link470
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    Thanks for confirming the workaround works. Bit annoying but less so than tracking down each update individually.

     
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  • Peter Payne
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    6. Peter Payne,
    Nov 14, 2011 11:05 PM   in reply to SimonATS
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    Thanks, this fixed it for me. This is ridiculous though. Adobe, fix this! The mess you made of Applescript in CS4 and 5 (so far) mean that I can't use anything but CS3 for my workflow. This is embarrassing to them.

     
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  • SynergyBehavior
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    7. SynergyBehavior,
    Nov 15, 2011 1:23 PM   in reply to SimonATS
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    Thanks SimonATS! I'm so grateful that this work-around is available.

     

    I was on the phone with customer/tech support for over an hour and the best advice they gave me was to check out the forums! Glad that paid off.  :-)

     

    Take care

     
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  • dkmashino
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    8. dkmashino,
    Dec 1, 2011 6:31 PM   in reply to SimonATS
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    This isn't obvious to me, so I have to ask:  I did set my clock back, and updates began to flow.  But does this mean I will have to set my clock back each time periodically to manually trigger updates in the future since I'm still running CS3 or will these updates supercede the necessity to do that? Many thanks!

     
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  • link470
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    9. link470,
    Dec 1, 2011 9:05 PM   in reply to dkmashino
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    Hi dkmashino,

     

    The way I see it is that since CS3 is no longer supported [since CS5.5 is the current version], there will be no more updates for CS3.  The only application that's still updated is Adobe Acrobat Professional 9 [from CS3.3], and those are released quarterly [4 times a year] on a regular maintenance schedule from Adobe until that stops.  Keep in mind that Adobe Acrobat also uses a different Adobe Updater after Acrobat version 9.2.0, and that updater doesn't have the same issue as the CS3 updater does.

     

    So, what I've been doing for new deployments and prepping machines is installing CS3, setting the clock back to October 1, 2011 or earlier, running all updates, and setting the clock back to the current date.  Make sure you remember to set your clock back to the current date, especially if you chose an earlier date like January 1, 2011, because the Acrobat updater won't run if the clock is set too far back.

     

    Hope that helps!

     
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  • dkmashino
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    10. dkmashino,
    Dec 2, 2011 12:05 AM   in reply to link470
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    Thanks link470 for the explanation!

     

    BTW, I've gone through about 4 iterations of updates after having to re-install CS3 because of a crashed hard drive and the trick was I had to keep re-setting the date each time I restarted.  The 10/01/2011 trick does it, though! Thanks again!

     
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  • Len Bartz
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    11. Len Bartz,
    Dec 8, 2011 11:58 AM   in reply to hoanggeneral1
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    Thank you all so very much!  I too had this exact same problem and setting the clock back worked for me too.  I'll keep watching to see if this problem is ever addressed.  THANK YOU!

     
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  • MS Walker Marketing
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    12. MS Walker Marketing,
    Dec 20, 2011 10:14 PM   in reply to hoanggeneral1
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    When you guys are saying your setting the date back... Did you do that within windows or did you change the date in the BIOS? I got this to work about a month ago but I can't remember which one I made the switch to. I have another computer having this same issue which I changed the date back in windows but it didn't work.

     
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  • link470
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    13. link470,
    Dec 21, 2011 12:22 AM   in reply to MS Walker Marketing
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    Hi MS Walker Marketing,

     

    The clock only needs to be set back via Windows, you don't need to set the clock back via the BIOS as well.  Just make sure that the clock is set back to a date before October 1, 2011.  I chose January 1, 2011 to be safe and make sure I was well in range of when the update certificate was valid, but you need to set your clock forward again after the updates have completed, and so that you can continue to update Acrobat Professional 9 [if you have CS3.3].

     

    Hope that helps!

     
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  • banyooo
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    14. banyooo,
    Mar 26, 2012 12:51 AM   in reply to link470
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    Thanks, changing the date back to a day earlier  Oct 1st 2011 solve it. Unbelievable....

     
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  • Tobra115
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    15. Tobra115,
    Feb 9, 2013 3:47 PM   in reply to hoanggeneral1
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    This still works. Thanks for the help!

     
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