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adobe reader does not open PDF files and opening reader X then opening a file results in closure

Oct 18, 2011 9:31 PM

I recently uninstalled an older version or adobe reader and installed adobe reader  X.  It was working fine for approximately one week.  Today I viewed a document and then after reboot of my computer I am able to open only adobe reader X.  I am no longer able to view any PDF files.  Clicking on a PDF file does not open the document.  Opening Adobe reader X and then file > open and then clicking on the document makes adobe reader x close.  I use windows xp sp3.  I use MSE and ran a full scan and the results had no malware.  I then uninstalled adobe reader x and reinstalled it without a reboot.  Again the same thing happened.  I cannnot open any PDF files.  How do I troubleshoot this failure and get adobe reader x to open my pdf files.  If for some reason adobe reader x no longer functions on my computer what other software can be used to view these files?

  • Currently Being Moderated
    Oct 19, 2011 3:12 AM   in reply to ineedsupportforadobe

    Please uninstall the version of Adobe Reader installed on your system and install a fresh copy from


    Do let me know if the problem persists.




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  • Currently Being Moderated
    Oct 19, 2011 11:25 PM   in reply to ineedsupportforadobe



    Did you download the installer from the above location?

    Also, could you please let me know, what is the exact behavior when you chose to use File > Open to open a PDF. Does the application crash or just quit?

    Furthermore, after installation, please try and repair the installation from within the Control Panel > Add/Remove Programs and see if the problem still exists.




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