Guys: I have updated the tools & the folio builder (in that order) and as recent as yesterday was able to successfully upload articles. Today, they seem to hang right before finishing. I cleared preferences & still no go. These are all just modifications to files that have previously run successfully. Any ideas?
One technique that I've had to use on complex articles (lots of MSOs, etc.) is to import the article as a completely different name. For some reason this can allow an upload to complete when using the original article name does not. Then you will rename the article. If the article doesn't update on your device after doing this then try updating the newly imported version. That should work.
In my experience there is very little predictability when it comes to uploading and/or updating large or complex articles. It always finishes building them, but sometimes the upload will hang partway through. Depending on the article size, if you've given it ten minutes to upload and the progress bar hasn't moved then it probably needs to be deleted and re-imported.
I'm used to trying "Import" when regular uload fails. These files aren't anything I haven't uploaded successfully multiple months in a row. In fact, similar files uploaded literally the day before. Even "Import" hangs right at the end. Most of these aren't that complicated, nor, as I said, are they the kind of files I haven't routinely updated before. There's something new at play here and I have to suspect it has to do with the new tools or folio builder panel (which I have uninstalled and re-installed already as well).
I can try the different name thing, but that doesn't quite sound like the solution here.
They're all local. Some work. Some don't. Complexity or file size doesn't seem to matter. None of the stalled files are anything that I haven't done before. No error messages. My internet connection is pretty good (fiber optic).
Would you mind sharing the content with me vai dropbox so I can try uploading here? Can you reproduce consistently in any fashion (particular file, particular sequence of steps)? Also can you send me your credentials and I'll have someone look through our log files to see if anything pops out.
I sent the tech I'm working with one of the files that was hanging. It uploaded perfectly for him. I can send you a folder of items that are hanging as well. In one instance, The portrait file uploads fine, but the landscape hangs. I made the landscape FROM the portrait, so the content is identical. I do not understand the inconsistency. Let me know your drop box info & I can share it with you. I'm not quite sure what you mean by reproducing something consistently. Many of these files are regular columns in our magazine that I've done for the past 3 months without an issue. Nor am I clear as to what you mean by "credentials". I'd send you my license and SS# if it helped me fix this problem.
The new things that have been added to the equation since the last time I published:
New internet provider (but it's an upgrade from cable to fiber optic & every other aspect of my internet experience is much better/faster plus I'm hardwired now as opposed to wireless)
Updates to the Producer Tools & Folio Builder
John: Last night I created a local folio of all I have completed to date and uploaded it, apparently successfully. I downloaded the content to my iPad viewer, again, apparently successfully. However, when I attempt to view the folio, I can move throughout the articles for @30 seconds to a minute and then the Content Viewer crashes. I have deleted and reinstalled the Viewer twice since then. Any ideas as to what's happening now? I have to check with my editor this morning to see if he is having the same problem or not.
Share it with me and I'll see if it works on my iPad. The viewer was crashing on me last night also. I ended up deleting it from my iPad, deleting from iTunes, booting the iPad, getting a new copy of the viewer and synching it down to my iPad. No problems since then..
Yeah, it's crashing for me also. Can you double check the size of your library preview images? (they should be 1024x768 max). Then I suggest removing one article at a time to see if there is a single offending article casuing the viewer to crash. This appears to be an out of memory issue that will take some diagnosing to unwrap. If you can narrow it down to the offending article, you'll get faster response from our side.
John: I ended up putting all my files up on Dropbox so the magazine editor could upload them from his office. He was able to get it all to upload. At that point, would it be safe to assume that the problem is with my network connection?
Reply-To: "firstname.lastname@example.org<mailto:email@example.com>" <firstname.lastname@example.org<mailto:email@example.com>>
Date: Thu, 27 Oct 2011 14:03:07 -0700
Subject: Re: Upload stalls just before finishing Upload stalls just before finishing
Re: Upload stalls just before finishing
How do I determine what the nature of the problem is? Is it simply upload speed? Is there a minimum upload speed thresh hold for DPS? Is there some interference somewhere that might lead to this kind of thing happening? I don't know where to start addressing the problem. My download speed and connectivity is otherwise pretty good. No outages, fiber optic...
Let me talk to tech support to see if they have any tools or instructions on tracing your path to our servers. I'm suprised a fiber connection has that slow an upload speed. Is it specific to our server or in general do you have that slow an upload link?
Apparently, I'm finding, it's common for the upload pipe around here to be small, as most residential customers mostly e-mail. My download speed is @20mbps. Upload, I'm lucky to hit 1mbps. I used to have sub par Comcast cable. Terrible download, but never a problem with the upload. As for being able to tell if it's Adobe specific, I don't know. You guys are usually the only ones I upload substantial files to. I FTP'd 350MB the other day and it took @4minutes if memory serves.
I still haven't gotten any solution to this problem. Tech Support is offering a workaround. While that's nice (if it works), it is not a solution. I need this issue resolved pretty quickly as I will need to start uploading articles for the next issue shortly. If the problem is my network upload side, I need to be able to determine what, if anything, my ISP needs to offer/fix/adjust in order to make this work. If they can't, then I need a replacement ISP lined up ASAP.
Europe, Middle East and Africa