Skip navigation
Currently Being Moderated

Can't open Captivate file!

Oct 27, 2011 10:10 AM

Oh my gosh!  You won't believe it!  I made all kinds of cool changes, but now I can't open the file.  HELP! I have a back-up of the file, but not with the cool changes.  Here is the error I get when I try to open it:

 

Adobe Captivate could not open "the file name". Ensure that:

- The file is not open already (it isn't)

- The file is not damaged.  For example, if the file was an email attachment (it wasn't), ensure that you have decoded the file correctly.

- The hard disk has sufficient available space. (probably does, it opened before)

- The system has sufficient resources.  To optimize the resources, close all the other open applications (I have)

 

What now?  I'd hate to think that the last 8 hours of work has been wasted.  Thanks for any suggestions you might have.

 

Terri

 
Replies
  • Currently Being Moderated
    Oct 27, 2011 3:49 PM   in reply to terrimaguire1

    the last time you worked on it, did captivate exit the file strangely?  Crash?  End Task in the Task Manager (Windows)?

     

    When Cp opens a project file it creates a hidden file that 'locks' the file so no one else can open it.  When you close the project, it removes the file.  The message you're describing can come up when that file doesn't get removed when Captivate closes.  It can also be all those scary things mentioned there.

     

    If you go to the folder options you can 'show hidden files' and remove it manually IF that is really the problem.  Make sure you're not running two isntances of captivate and that no one else is working on the file (if it's in a network location) before doing anything.

     

    That message can also come up when a file is created in say Cp 5.5 and you try to open it with Cp5.  They're not backwards compatible.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 12, 2011 7:35 AM   in reply to AndyKingInOC

    Having the exact problem that Terri Maguire did but my work was over 4 days and I'm one hour from completion.  During my last attempted 'save', the window did a 'not responding' error and ended up crashing.  Now, I can't open the 5.0 file and I'm sick to my stomach at the prospect of having to start over.

     

    My file was saved on the 'desktop' so I'm not sure what Andy means in his solution of going to the 'folder options'.  Can anyone help me find this hidden file and close it so I can try opening the original again?

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 12, 2011 7:47 AM   in reply to Chuck Grubb

    your desktop is also a folder.  If you're on Win XP it's at:  C:\Documents and Settings\user\Desktop or some equivalent if you're running some other version of windows.  Once you're there, select Tools > Folder Options > View > Hidden files and folders > Show hidden files and folders.  Look for the lock file and delete it.

     

    If Cp crashed in the middle of the save, removing the lock file may or may not fix it.  If you have Captivate set to create back ups, you can ressurect the file from there.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 12, 2011 11:22 AM   in reply to AndyKingInOC

    Thanks Andy...still no luck.  Deleted all the locked files, attempted to open from another location, renamed, and as it turns out 'back up' wasn't turned on within the preferences.

     

    Four days of work down the drain...I'm so mad I could spit nails. 

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 12, 2011 11:36 AM   in reply to Chuck Grubb

    Don't despair completely yet, you might be able to claim it back from the captivate cached projects also.

     

    C:\Documents and Settings\user\My Documents\Adobe Captivate Cached Projects

     

     

    There's a tool that helps you locate and pull back the file:  http://blogs.adobe.com/captivate/2010/09/recovering-the-project.html

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 6, 2012 2:16 PM   in reply to terrimaguire1

    We are having this problem too... This worked: http://blogs.adobe.com/captivate/2010/09/recovering-the-project.html

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 27, 2012 12:57 PM   in reply to AndyKingInOC

    This worked for me as well.

    I wasted an hour looking for, trying and executing the answers but at least the month of work I did is not lost.

    I'm not exactly thrilled that I had to resort to this to recover the file but at least it is recovered.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points