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Cannot get Flash Player to be recognized

Oct 28, 2011 8:32 PM

Tags: #flash_player_11

I cannot get Flash Player 11.0 to be recognized by my web pages trying to display videos in Explorer 9.  This is not a new issue on the forums and I took steps

to condition my PC to fix this.  I turned off Active Filtering.  I verified that the add-on for Flash Player was active.  I verified that the software version 11.0 is

installed.  Despite this, when I try to run a video in Windows 7 and Explorer 9, the programs refuse to proceed until I load the Flash Player.  I cannot find any

work around for this problem.  Any ideas on how to fix this?

 
Replies
  • Currently Being Moderated
    Oct 28, 2011 8:37 PM   in reply to sherwindub

    sherwindub wrote:

     

    the programs refuse to proceed until I load the Flash Player.

    Sorry, I do not understand this - can you be a little bit more specific?

     
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  • Currently Being Moderated
    Oct 29, 2011 1:22 PM   in reply to sherwindub

    I am having exactly the same problem and getting no help either.

     
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  • Currently Being Moderated
    Oct 29, 2011 1:23 PM   in reply to Elby Team

    I have also tried REBOOT.

     
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  • Currently Being Moderated
    Oct 29, 2011 1:31 PM   in reply to sherwindub

    Despite this, when I try to run a video in Windows 7 and Explorer 9, the programs refuse to proceed until I load the Flash Player.

     

    I am not sure what you mean by "until I load the Flash Player".  Are you saying that no flash video will play unless you install the add-on just prior to playing the video?

     
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  • Currently Being Moderated
    Oct 29, 2011 1:38 PM   in reply to Carl E. Myers Jr.

    I have Flash Player installed on my system.  It says I do not.  I have installed and uninstalled and reinstalled and websites with the Flash Video still say I do not have the Flash.

     
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  • Currently Being Moderated
    Oct 29, 2011 6:21 PM   in reply to sherwindub

    sherwindub wrote:

     

    People on this forum are still dancing around the real problem.

    The real problem is vague descriptions.  It seems that many people expect that we can somehow see what is going on on their computers.  We cannot.  I still don't understand what you mean by "until I load the Flash Player".

     
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  • Currently Being Moderated
    Oct 29, 2011 8:31 PM   in reply to sherwindub

    Okay - just got it going again.  Here is what I did.

     

    1. Uninstalled from the control panel the Adobe Flash and the Java

    2. Temporary disabled Norton and Anti-spyware

    3.. Reinstalled from the Adobe site the latest Flash for my computer

    4. Reinstalled from the Java site the the updated script for IE for my computer

    5. Deactivated Active Script

    6. Rebooted

    7. Reactivated Norton and Anti-spyware

     

    Hope this works.  I had tried all these things before but not in this order.  This was after I sat on an Adobe Chat line for 15 minutes when they told me to come to this forum.

     
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  • Currently Being Moderated
    Oct 29, 2011 11:14 PM   in reply to sherwindub

    Hi Sherwin (this is Lisa) -

     

    I was able to get the Flash to work on FireFox so I knew there had to be a problem with the IE interface.

     

    I have Windows 7 (64-bit) and Internet Explorer 9.  I went to the Control Panel. I selected uninstall programs.  I uninstalled both the Adobe Flash AND my version of JAVA.

     

    [As a note, I had a recent JAVA update about the time I started to have problems.  I checked the Internet Explorer forums and apparently there have been other problems with that JAVA update.]

     

    I then when to the Adobe site and reinstalled the Flash.  I then went to the Java site - http://java.com/en/download/testjava.jsp.  It gave me a new download option. - my current update number is 29.

     

    Hope that helps.  Start by testing and see if you can flash on the FireFox - that will help determine if the problem is related to the IE interface.

     
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  • Currently Being Moderated
    Oct 30, 2011 12:15 AM   in reply to sherwindub

    I will keep my fingers crossed for you.  It took me several hours to fix and it was very frustrating.

     

    Lisa

     
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    Oct 30, 2011 11:01 AM   in reply to sherwindub

    HI Sherwin - You are explaining your problem very clearly - I have no idea why the person with an upside down name can't understand you.

     

    Lisa

     
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  • Currently Being Moderated
    Oct 30, 2011 1:37 PM   in reply to sherwindub

    So you are getting a message to DOWNLOAD Flash Player instead of a message to LOAD Flash Player,  Two very different meanings.

    Go to this site:

    http://www.adobe.com/software/flash/about/

    What is your version number?

    Press Alt and X, click Manage Add-ons, look in Currently loaded add-ons and All add-ons, is the Schockwave Flash Object enabled?

    Press Alt and X, pointer on Safety, is ActiveX filtering unchecked?

    Press Alt and X, click Internet options, click Security tab, is the security level for the Internet, Medium-high?

     
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  • Currently Being Moderated
    Oct 30, 2011 6:13 PM   in reply to sherwindub

    Sorry for being confused by your description; it was simply not clear to me.  The term "load" means something different to me than "install".

     

    Anyway, what Windows 7 edition do you use - 32-bit or 64-bit?

     

    You posted in another topic that you don't have a Macromed folder (under C:\Windows\system32 nor C:\Windows\syswow64?).  I suggest that you try the following:

    • go to http://forums.adobe.com/thread/909550
    • download the appropriate uninstaller for your OS edition
    • download the appropriate installer for your OS edition
    • close all browser windows, then run the downloaded uninstaller, followed by the installer

     

    Can you now find folder C:\Windows\system32\Macromed\Flash (and C:\Windows\syswow64\Macromed\Flash if you are on a 64-bit OS), and what do they contain?

     

    Also, can you now see the Flash animation at http://www.adobe.com/software/flash/about/ ?

     
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  • Currently Being Moderated
    Oct 31, 2011 12:42 AM   in reply to sherwindub

    Glad you could get it to work!

     

    The "aih" installer is a kind of download manager; it usually works fine for most people, but in some cases it simply will not complete the job.

     

    The installer from my link is the full installer, which obviously worked better in your case.

     
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  • Currently Being Moderated
    Nov 2, 2011 5:31 AM   in reply to Pat Willener

    Willener ..." It seems that many people expect that we can somehow see what is going on on their computers."  IF Adobe don't than stay away from our computers, constantly pop up of your new version, if Adobe does not support all OS(most issues are with 64 bit, they support 64 bit, but all these issues) than why don't they leave the choice to us, if we want to upgrade. if their software is not compatabile why don't we get error message telling us that new version is not compatabile, instead of messing up our system. I have spent enough time doing research on this flash player and tried every possible way explained in this forum to make it work. But nothing works, leaving me with no choice to buy another computer. But Adobe is now on my bad list, Never ever will touch ADOBE upgrade.

     
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