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paulkirtley
paulkirtley
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Cannot complete update of Acrobat to version 9.4.6

Oct 31, 2011 2:08 PM

Tags: #error #acrobat #install #update #professional #message

Every attempt to update my copy of Acrobat Pro 9.2.0 fails followed by this message:

"The patch has failed because the application has been modified since it was originally installed (for example, plug-ins may have been disabled)."

An Adobe TechNote recommended this procedure:

  1. Quit Acrobat.
  2. In the Finder, navigate to /Applications/Adobe Acrobat 8 Professional.
  3. Control-click (or right-click) on the Adobe Acrobat Professional application icon and choose Show Package Contents from the menu. A new Finder window will open.
  4. In the new Finder window, open the Contents folder, then open the Resources folder, and then open the AMT folder.
  5. Move AUMProduct.aup to the Trash.
  6. Try again to install the update.
I did this, restarted the computer, and tried the update again but the same error message appeared again.

 

Can someone recommend something else?

 

Thanks

2626 Views   4 Replies   Latest reply: TheRealAlcuin, Jan 5, 2012 6:23 AM
 
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  • Steve Werner
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    1. Steve Werner,
    Oct 31, 2011 4:59 PM   in reply to paulkirtley
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    Uninstall Acrobat. Then reinstall. Then run the updaters.

     
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  • paulkirtley
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    2. paulkirtley,
    Oct 31, 2011 5:42 PM   in reply to Steve Werner
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    So you're telling me everytime Adobe sends an update for Acrobat, I have to uninstall everything, reinstall and then apply the new update? I say that, because the last two times I received notice of an update, that was the only way I could get it to work. Amazing. I think I will just stick with my old version. To do what you say, I have to download the file from the Adobe server. I purchased the download version, and not the CD.

     
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  • Steve Werner
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    3. Steve Werner,
    Oct 31, 2011 9:44 PM   in reply to paulkirtley
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    No, I'm not saying that at all. But if your copy of Acrobat become corrupted (which apparently happened because of the error message), that's a way of solving the problem. It's usually not necessary to do that.

     

    When you download Acrobat (or any other software), the expectation is that you will keep a backup of the download in case it needs to be restored.

     
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  • TheRealAlcuin
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    4. TheRealAlcuin,
    Jan 5, 2012 6:23 AM   in reply to Steve Werner
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    That helped in my case. (Updating Pro 9.0.0 to 9.2.0 failed with the same error.)

     
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