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Sony ereader is not recognised by digital editions

Nov 6, 2011 7:08 PM

We have just obtained a nes sony ereader and obtained our first ebook. I can connect to the ebook OK but when I connect to the ebook and then start digital editions it does not recognise the ebook and offer to authorise the ebook. Any ideas on how I can get this operating. I am using windows 7 operating system.

  • Currently Being Moderated
    Nov 7, 2011 8:41 AM   in reply to BobMcW

    Hi Bob!


    Let me start with a comment.  There's not much detail in your post, and in

    this Forum, detail makes all the difference in being able to help you.

    You've only described your SONY ereader as "nes sony ereader", which

    doesn't describe what model SONY it is.  Certain models are supported by

    Digital Editions (ADE) and some are not.  Click

    HERE<> for

    a list of those devices that are supported.  It's also available via the

    HELP (F1) function in ADE.


    Next, you go on to tell us what you've tried, but your description is a bit

    vague.  The nominal procedure for getting things to talk to each other

    relates to the devices - the ebook is merely the material that gets

    transferred.  So, I have to 'assume' that, when you say 'connect the

    ebook', you're talking about your SONY ereader.


    I'm going to make another assumption - you've downloaded an ebook into

    ADE.  I'm going to assume also that the SONY ereader you have is

    supported.  If it's not, then you can drop back to Plan B.  First, Plan A:


    Generically, the process to get started starts with registering the ereader

    with the manufacturer's website.  During that process, you will be asked

    for a User ID and password.  Use the same User ID that you did when you

    register(ed) with Adobe to download Digital Editions.  Then, upgrade the

    software on the ereader with the latest version if there is one.


    Next step - since your ereader is attached to your computer (wired) or

    logged onto the manufacturer's site (via wireless), log off the

    manufacturer's site.  If the ereader was wireless, you need to plug it into

    your computer.  Win 7 will recognize it as a USB drive, and will tell you

    when it's ready for use.  If you're already plugged in and the device is

    recognized, you need do nothing else.


    Now, bring up ADE.  It should find your ereader and display it as a line

    item in the Bookshelf section of the Library view (left hand panel).  ADE

    may ask you to authorize the ereader as it comes up - and the instructions

    are easy to follow.  IF ADE doesn't do this, or if the ereader is not

    displayed in the Bookshelf section, you can use an override to try to get

    it to appear - check the FAQ section of HELP for details on what keys to

    use and in what order.  If that doesn't work - Plan B:


    ADE is not updated with new ereaders anywhere as rapidly as they appear on

    the market.  They're everywhere, from phones to tablets and to new

    dedicated devices.  There is other software available that will work with

    some of the devices, and the most used are Bluefire and Overdrive.  They

    might be better for you - at least until ADE catches up.


    BE AWARE ALSO that there are some security settings in Win 7 that can

    disrupt the process of downloading ebooks.  They're covered in other posts

    to the forum.


    Hope this helps!


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  • Currently Being Moderated
    Nov 10, 2011 7:29 PM   in reply to Frustrated in AZ

    And the security isses with win7 are where? A link would be nice, as long as we are doing education on using a fourm.

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  • Currently Being Moderated
    Nov 11, 2011 8:17 AM   in reply to moonmullin

    I'd like to give you that linkage, but the information was posted in

    several different messages here.  I wish there were a better way to search

    the forum so that you could pull that information together.


    Here's what I remember: security settings in Win 7 appeared to let DE

    function, but if you looked behind them, they were still blocking DE.  I

    deal with XP, so the exact settings for Win 7 and how you look at those

    settings are beyond me.


    Hopefully, that will let you get started on digging in.....



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  • Currently Being Moderated
    Dec 14, 2011 11:14 AM   in reply to BobMcW



    I am in Canada and also bought a Sony PRS-T1 which is supported by ADE in their list. As BobMcw, my device is not recognised either by the program.

    The ADE account has been used also to active Sony store as well. When the device is plugged in the USB port, it appears as 2 drives Settings and Reader. However ADE does not see the device at all and it does not appear the Library section. This is a major snag as no documents can be transfered to the Sony. The PRS-T1 is extremely popular and I can`t imagine that it is not supported by ADE.


    Any idea what`s going on ?




    Windows 7 64 Bits Ultimate french edition

    Sony PRS-T1



    UPDATE :

    I called Sony and they told me to forget about ADE for now until they update their software (Strange because it is a supported device) They suggest to use their software. I uninstalled ADE and install their software which seems to works ok and pick up any files borrow or bought from stores/librairies. However I found that it is not as versatile as ADE and I had problem returning temporary rented books.


    Anyway seems that ADE needs to get their act quickly as Sony is selling tons of those PRS.


    Message was edited by: armageddon51

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  • Currently Being Moderated
    Dec 14, 2011 3:18 PM   in reply to armageddon51

    You've answered part of your own question - the device is not supported.

    The other part of your question - the 'why not' - is pretty simple too.

    The introduction of devices moves at a very fast pace - a new cell phone

    every two or three months, for example.  Software like ADE, which is

    intended to support a lot of these devices, takes more time to update.  And

    Adobe can't start to do that until they have a look at the device you buy,

    not some prototype.  So, it takes a while.  Don't expect it instantly.



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  • Currently Being Moderated
    Dec 14, 2011 3:32 PM   in reply to Frustrated in AZ

    Thanks for the quick reply. I understand the difficulty in keeping up with new devices but please Adobe, don`t add the device in your officially supported list if it is not.

    Save a lot of headaches. The Sony PRS-T1 is clearly in this list but does not work ...I guess, yet !



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