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whsprague

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Premier 10: How to install Inspiration Browser?

Nov 15, 2011 10:20 AM

Tags: #elements #10 #premiere_elements_10

I took Premier and Photoshop Elements off my computer and installed version 10 of both from a CD combo kit.

When I launch Premier Elements, the Organizer loads. One choice is the "Launch Inspiration Browser" button. When I click on it a screen pops up saying Inspriation Browser is not installed and would I like to intall it. Clicking "Yes" sends me to download box in my internet browser at www.goodaps.com. Pushing the "Install Now" button and running the program yelds: "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."

It is also odd that when I launch Photoshop Elements, I can run Inspriration Browser. So, I know it is installed. For some reason the Premier path doesn't work.

Clues, hints or suggestions?

Thanks.

Bill

3831 Views 29 Replies Latest reply: Ephraim_Baron, Feb 25, 2012 2:52 PM

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1. Steve Grisetti,

Nov 15, 2011 10:31 AM in reply to whsprague

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A number of people are having trouble installing Adobe Air lately. I wonder if it's a Windows 7 64 bit issue. What operating system are you using?

You can also get it here.
http://get.adobe.com/air/
On this page you can also choose to install the Mac version, if you're on OSX.

Once it's installed and you've created a login for Photoshop.com, you should be able to launch the Inspiration Browser under one of the sub-menus under the Organizer's Help menu -- or by clicking on one of the little messages that pops up along the bottom of the interface as you edit in Premiere Elements.

Also note that, like all of Photoshop.com, it's only available at this time in the USA, I believe.

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2. nealeh,

Nov 18, 2011 5:13 AM in reply to Steve Grisetti

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From page 18 of the Premiere Elements 10, and page 21 of the Photoshop Elements 10, booklets in the retail box version:

Adobe write:

BACK UP / SYNCHRONIZE FILES
Note: Adobe Premiere Elements 10 free online benefits and Adobe Premiere Elements Plus are available in the United States only. Internet access required.
Adobe write:

BACK UP / SYNCHRONIZE FILES
Note: Adobe® Photoshop® Elements 10 free online benefits and Photoshop Elements Plus are available in the United States only. Internet access required.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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3. whsprague,

Nov 18, 2011 10:39 AM in reply to nealeh

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I live in the US and have internet access. Thanks for the suggestion.

Best...
Bill

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4. whsprague,

Nov 18, 2011 10:42 AM in reply to Steve Grisetti

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"Once it's installed and you've created a login for Photoshop.com, you should be able to launch the Inspiration Browser under one of the sub-menus under the Organizer's Help menu -- or by clicking on one of the little messages that pops up along the bottom of the interface as you edit in Premiere Elements."

I am using 64 bit Win 7 and live in the US with internet connected.

What is weird is that it works fine with Photoshop Elements, but errors out with Premier Elements.

Thanks for the suggestion.

Best...
Bill

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5. pflute5,

Dec 4, 2011 10:50 PM in reply to whsprague

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I just bought/installed Premier Elements 10 (download from Adobe website), and I also am getting that "misconfigured" error when trying to install the Inspiration browser. How can I get this installed? I am using Windows 7, 64-bit system. Thanks!

Patty

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6. whsprague,

Dec 4, 2011 10:50 PM in reply to pflute5

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I am out of my email service area until Dec 19.

Best...
Bill

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7. Akshat B,

Dec 5, 2011 12:53 AM in reply to pflute5

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Hello Patty,

Can you please uninstall AIR and reinstall it by downloading the latest version from the internet--->Download the installer of inspiration browser on your desktop and install it.

-Akshat

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8. whsprague,

Dec 5, 2011 12:54 AM in reply to Akshat B

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I am out of my email service area until Dec 19.

Best...
Bill

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9. gpecht,

Dec 8, 2011 11:20 AM in reply to Akshat B

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I'm having the same issues with Inspiration Browser working from Photoshop Elements Splash Screen but not from Premiere Elements.
Uninstalling and re-installing did not change anything. Still getting the same message mentioned in original post.
I'm also on Windows7 64-bit.

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10. VDOSurfer,

Dec 14, 2011 2:07 AM in reply to gpecht

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IT WORKS!

What I notice is that all of us with this problem are on 64-bit. There seems to be an installation issue that makes it work for 32-bit only. The only difference I see from an installation standpoint is that there is a Program Files in 32-bit and Program FIles (x86) in 64 bit. Copy the contents from program files (x86)\adobe\PhotoshopdotcomInspirationBrowser to program files\adobe\PhotoshopdotcomInspirationBrowser and see if that works.

It does for me...

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11. whsprague,

Dec 14, 2011 2:08 AM in reply to VDOSurfer

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I am out of my email service area until Dec 19.

Best...
Bill

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12. VDOSurfer,

Dec 14, 2011 2:11 AM in reply to whsprague

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Yaay! An auto-reply on the forums.. A first for me!!

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13. whsprague,

Dec 14, 2011 2:12 AM in reply to VDOSurfer

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I am out of my email service area until Dec 19.

Best...
Bill

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14. VDOSurfer,

Dec 14, 2011 3:55 AM in reply to VDOSurfer

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I also see that you can get this browser to come up from one of the "bulbs" that show up at thwe bottom of a launched Premiere Elements 10 application. You do not need to use the copy-paste workaround for this case. It just works either way...

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15. nealeh,

Dec 14, 2011 3:56 AM in reply to VDOSurfer

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It works !!!!

But in my case (running 64-bit) I needed to copy from the 32-bit path (C:\Program Files (x86)\Adobe) to the 64-bit path (C:\Program Files (x86)\Adobe).

Nice one VDOSurfer.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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16. whsprague,

Dec 14, 2011 3:56 AM in reply to VDOSurfer

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I am out of my email service area until Dec 19.

Best...
Bill

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17. whsprague,

Dec 14, 2011 3:56 AM in reply to nealeh

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I am out of my email service area until Dec 19.

Best...
Bill

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18. nealeh,

Dec 15, 2011 3:12 AM in reply to VDOSurfer

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VDOSurfer - You got your own Knowledge Base article !!!

http://kb2.adobe.com/cps/926/cpsid_92680.html

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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19. whsprague,

Dec 15, 2011 3:12 AM in reply to nealeh

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I am out of my email service area until Dec 19.

Best...
Bill

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20. VDOSurfer,

Dec 15, 2011 9:12 AM in reply to nealeh

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I... don't know what to say. I'm humbled. All that comes to my mind is "At least this is proof that the forum is being monitored by Adobe folks, contrary to the popular belief".

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21. whsprague,

Dec 15, 2011 9:13 AM in reply to VDOSurfer

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I am out of my email service area until Dec 19.

Best...
Bill

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22. VDOSurfer,

Dec 15, 2011 9:19 AM in reply to VDOSurfer

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But come to think of it, it was pure common sense that. It is still a bug that needs fixing. I am sure it will be fixed very quickly.

And what I am also sure about is that whspraague is out of his/her service area until Dec 19.

Sheesh.

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23. whsprague,

Dec 15, 2011 9:20 AM in reply to VDOSurfer

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I am out of my email service area until Dec 19.

Best...
Bill

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24. gpecht,

Dec 15, 2011 9:44 AM in reply to whsprague

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The copy and paste solution worked for me too

Thank you!

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25. whsprague,

Dec 15, 2011 9:44 AM in reply to gpecht

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I am out of my email service area until Dec 19.

Best...
Bill

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26. Tetractys,

Dec 17, 2011 6:40 PM in reply to VDOSurfer

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This works for me as well.

I copied the Program Files \ Adobe \ IB folder to Program Files, and IB loaded perfectly. Thanks!

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27. whsprague,

Dec 17, 2011 6:41 PM in reply to Tetractys

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I am out of my email service area until Dec 19.

Best...
Bill

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28. Stalkermd,

Feb 13, 2012 3:57 PM in reply to VDOSurfer

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Yep worked for me. Thanks VDOSurfer!

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29. Ephraim_Baron,

Feb 25, 2012 2:52 PM in reply to Akshat B

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I was having the same problem with Inspiration Browser installation on Win7 64-bit. When I try to launch IB from within Photoshop Elements 10 I get an error "The Elements Inspiration Browser is not installed. Would you like to install it now?" No matter how many times I uninstall/reinstall, I get the same error.
Based on what I read in this thread, I uninstalled IB yet again. I then reinstalled but switched the default installation folder from
c:\Program Files (x86)\Adobe to
c:\Program Files\Adobe
Ironically, I got an installation error, but when I tried launching the IB from the 'Tips and Tricks...' link it works.
Does Adobe have a software QA department? Making sure a program installs correctly on ALL target platforms is basic.
Hire a few more QA folks and stop shipping crap.

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