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robin_m_b
robin_m_b
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There was an error writing metadata to "[...].JPG"

Nov 15, 2011 10:54 AM

Tags: #windows_7 #bridge_cs5 #keywords #metadata

I've Googled and searched this forum, and it seems like most people are having this problem because of permissions issues or special file types, but I'm having this issue on .jpgs from a camera trap and I've tried everything I can think of with no luck. I thought maybe someone here might provide additional ideas.

 

-I am running Bridge CS5 (4.0.5.11) on Windows 7 Ultimate

-I have reset all of Bridge's settings by opening it while holding Ctrl

-I have chosen to "Run As Administrator" while opening Bridge

-The files in question are on a hard drive of the computer I am on and they are not read-only

-I can edit the meta keywords just fine in Windows Explorere and other programs

-The files are JPGs that come from CUDDEBACK G6.2 camera traps. All other images can be tagged just fine, the problem is only with the ones from these camera traps.

 

I would love to use Bridge to organize my huge bank of images from the camera traps, but this keyword issue has left me scrambling for other programs to use.

1863 Views   9 Replies   Latest reply: theMikeD, Jan 23, 2012 6:11 PM
 
Replies
  • Curt Y
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    1. Curt Y,
    Nov 15, 2011 12:12 PM   in reply to robin_m_b
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    I don't know what a "camera trap" is or how to create one.

     

    If you take one of these images open in Photoshop and then use "save as" with a different name do you have the same problem?  If so there may be something in the way these camera traps work.

     

    Seems like I remember that a jpeg 2000 image format has trouble saving metadata.

     
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  • robin_m_b
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    2. robin_m_b,
    Nov 15, 2011 12:26 PM   in reply to Curt Y
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    A camera trap is a simple weatherproof camera that you can strap to a tree or post and it will take a photo when motion is detected. Great for wildlife research.

     

    If I open up one of the images in Photoshop and save it as a JPG, I can indeed now edit the metadata in Bridge. I'm not really sure how this is different from the original JPG, though. Don't JPG 2000 formats use a different file extension? Re-saving all the images isn't really practical since there are 5100 photos and more coming every week.

     
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  • Curt Y
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    3. Curt Y,
    Nov 15, 2011 5:25 PM   in reply to robin_m_b
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    Yes, jpeg 2000 does.

     

    I know that Photoshop is rather particular with file formats, and Infranview is rather lax.  You must be running into something on the border of correctness.

     

    Is there a site for the Cuddeback camera where you can pose your problem with Adobe products?  Sounds like it is a problem in how the JPEG image is formed in these cameras.  You can not be the only one using Photoshop, there may be workarounds.

     
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  • robin_m_b
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    4. robin_m_b,
    Nov 15, 2011 5:51 PM   in reply to Curt Y
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    There are several people (even in this forum) that get this error in Bridge with different types of images despite having the correct permissions. Some can tinker with the Windows registry or the Bridge settings and get it to work temporarily, though it will randomly break again over time. The metadata can be changed in Windows Explorer and other EXIF-editing software, so it would seem that the problem is with Bridge.

     
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  • Yammer P
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    5. Yammer P,
    Nov 16, 2011 12:28 AM   in reply to robin_m_b
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    They know about the problem, but they haven't reported on any progress.

     
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  • Jingshu Li
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    6. Jingshu Li,
    Nov 16, 2011 2:31 AM   in reply to robin_m_b
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    Dear robin_m_b,

     

    Could you please email me a sample file that you met the issue in order that I could try to reproduce it in my testing machine? (email to jingshu@adobe.com)

     

    Thanks,

    Melissa

    Bridge QE

     
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  • robin_m_b
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    7. robin_m_b,
    Nov 16, 2011 6:16 AM   in reply to Jingshu Li
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    I have sent some sample files to jingshu@adobe.com .

     
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  • Jingshu Li
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    8. Jingshu Li,
    Nov 18, 2011 2:01 AM   in reply to robin_m_b
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    Dear robin_m_b,

     

    I received the 3 jpg files you sent and reproduced the issue in my test machine. I'll go ahead to investigate more and update you once get progress.

     

    Thank you for supporting Adobe Bridge.

     

    Sincerely,

    Melissa

    Bridge QE

     
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  • theMikeD
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    9. theMikeD,
    Jan 23, 2012 6:11 PM   in reply to Jingshu Li
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    Any update?

     
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