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Unable to locate the Paper Capture recognition service

Nov 17, 2011 10:40 AM

Domain Enviroment using Windows 7 32-bit and Adobe X Pro (Same issue experienced using 9 Pro)


When attempting to use the OCR feature in Acrobat I receive the error "Unable to locate the Paper Capture recognition service". I've replaced the drs832.dll in System32 and plug_ins folder. Issue seems to be access related as an admin account can successfully use the OCR feature. Other than the Acrobat folder and the drs832.dll file in System32, would a user need access to run OCR?


Thanks in advance

  • Currently Being Moderated
    Sep 24, 2012 9:42 AM   in reply to Art0021

    Has this issue been resolve? I have the latest update to Acrobat X pro ((/24/2012) and this issue persists.



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  • Currently Being Moderated
    Sep 24, 2012 10:49 AM   in reply to ono_1010101

    I'm also experiencing this problem.  I have checked and the user does have admin privileges. 

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