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matthewspencer1
matthewspencer1
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Strobe Not Working In Firefox

Nov 17, 2011 3:15 PM

Hi All

 

Working on developing a site using Strobe to play videos.

 

It works fine in new versions of Safari, Chrome, and even IE8+.

 

For some reason it throws "--org.strobemediaplayback.triggerHandler" as a popup error and then "We are unable to connect to the content you've requested..." inside the player itself.\

 

This is in Firefox 7.

 

Any thoughs on why this might be?

 

Thanks

 

Matthew

781 Views   5 Replies   Latest reply: Silviu Vergoti, Nov 21, 2011 1:04 AM
 
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  • Silviu Vergoti
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    1. Silviu Vergoti,
    Nov 18, 2011 1:40 AM   in reply to matthewspencer1
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    Hi Matthew,

     

    please raise a bug at https://bugs.adobe.com/jira/browse/FM and provide the stream example, the code you're using to load the player that you are using  (if it's not standard) and some other details that could help me replicate your case.

     

    S.

     
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  • matthewspencer1
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    2. matthewspencer1,
    Nov 18, 2011 8:02 AM   in reply to Silviu Vergoti
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    The bug report is here.

     

    https://bugs.adobe.com/jira/browse/FM-1459

     

    Embed is standard using iframe and example code given with strobe download.

     

    Please let me know if there is any further information I can report to help resolve the issue.

     

    Matthew

     
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  • Silviu Vergoti
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    3. Silviu Vergoti,
    Nov 18, 2011 8:43 AM   in reply to matthewspencer1
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    Hi Matthew,

    I replicated your problem using the data from the bug report.

    On Firefox I get an answer from the server that's 9.7 kB long instead of 3.3MB.

    I suspect either an asset problem or a strange behavior form Flash Player.

    Before I forward the bug to the Flash Player team, can you verify that the issue appears with another asset on the same server? Maybe you could change the encoding parameters?

     

    S.

     
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  • matthewspencer1
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    4. matthewspencer1,
    Nov 18, 2011 11:24 AM   in reply to Silviu Vergoti
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    A different asset is being used with SMP here:

     

    http://devine.swagr.com/women/women-test-video-1/

     

    By encoding do you mean the encoding of the video file or are ther some encoding parameters I should supply to the player?

     

    M

     
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  • Silviu Vergoti
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    5. Silviu Vergoti,
    Nov 21, 2011 1:04 AM   in reply to matthewspencer1
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    Hi Matthew,

     

    I mean the encoding of the video file (ex: h264 with default parameters in ffmpeg).

     

    Did you configure the web server is a special way? Like chunked response, etc?

     

    S.

     
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