Adobe Community: Just installed Quadro 4000 Mac, now Premiere crashes when I try to open existing project

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50. carylee2002,

Mar 15, 2012 9:49 PM in reply to JSpragens

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Try to do a NVRAM reset and reboot while holding the 4 and 6 key at bootup to make sure your running 64bit.

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51. JSpragens,

Mar 15, 2012 11:19 PM in reply to carylee2002

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Just restarted with the 64-bit kernel (confirmed in System Profiler), and still saw the crash, with the same info in the crash log.

Have not tried an NVRAM reset because I don't understand what it would accomplish (and how much reconfiguration I might need to do afterwards). The Apple KB article on when to reset NVRAM (http://support.apple.com/kb/HT1895) doesn't mention anything that seems relevant to my situation.

Can you enlighten me?

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52. carylee2002,

Mar 15, 2012 11:52 PM in reply to JSpragens

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Read it here. I didn't have to do it but other people have. Just a thought...Could it be you might have ram issues? Maybe one of your sticks is going bad.

http://forums.creativecow.net/thread/277/6765

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53. JSpragens,

Mar 15, 2012 11:58 PM in reply to carylee2002

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Yeah ... I'd read that before, and it didn't explain the point of resetting the NVRAM. That's what sent me to the Apple KB to see what the reset accomplishes and when you'd want to do it.

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54. wonderspark,

Mar 16, 2012 12:38 AM in reply to JSpragens

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Wow, I'm sorry to hear about this awful problem.

I have a 4,1 Mac Pro that came with 4870 and 3.33GHz quad on 10.6.3 and 16GB of RAM. (I have CS3 and CS5, but not 5.5.) Along the way, I got a GTX285 for Mac a while back to try out MPE, and wasn't really impressed. To this day, I still have CUDA driver 4.0.17 and GPU driver 1.6.36.10 (256.00.35f11) installed. The only flaw I ever saw with it was a rare instance where one of my two monitors (30" ACD and a 22" Dell) would turn to snow for a second or two, then back to normal. I read that some were having crashes if the playback window was adjusted during playback, but I could not reproduce the error myself. The CUDA card seemed OK, but didn't really blow me away.

I decided to get a 5870, which seemed faster in After Effects CS5 (which I use heavily), so I stuck with that card in Software Mode instead. Since then, I've added 32GB of 1333MHz RAM, updated the firmware to 5,1 & swapped in a 6-core 3.33GHz CPU, added an Areca 1880ix-12 RAID card with an 8-bay RAID tower (and other bits that don't matter here), and performed each update to 10.6.8 now. It edits any Canon or Nikon DSLR footage in realtime without rendering, even when I add effects and layers. I can edit RED 4.5K footage at half-resolution playback and it barely skips, and perfectly smooth in quarter-resolution, again without rendering previews.

I'm giving this info to offer any help that I can. I don't know if there's a way to send you my older drivers, but if there is and you want them, let me know how to help you get them. I also wanted to share my experiences with smooth playback to demonstrate that you may be happier skipping the CUDA card, as I've personally not missed it. I don't know what combination of hard/soft/firmware is causing your issues, be it CS5.5, the Quadro 4000 or what, but I sincerely hope you get it straightened out. If nothing else, hopefully my post can tell you that a 5870 could make your editing an error-free pleasure again. I've been able to open and edit an older feature-length movie I put together in CS3 using CS5, and only had a couple clips that needed to be re-imported.. and maybe a title error that needed recreating. No crashes or big problems.

As far as resetting PRAM and SMC, I've done both at times with the successful result of fixing odd issues with audio or whatnot, and when I installed my new firmware and CPU as advised for that upgrade. I believe it won't hurt anything, but could help. I've heard people suggest it for just about any problem, and never heard any reports of it making things worse. It works on my wireless bluetooth keyboard, and I usually keep holding the four keys for three full reboots instead of only two, since I turned off the Apple "bong" sound on my system. (It annoyed me.) That way, I'm sure it's been reset.

I hate to see another Mac user in this situation, so again, let me know if I can help in any way. Maybe you'd even want to try out my GTX285 card. I haven't used it in over a year. It only has two DVI ports, no mini-DisplayPorts, FYI... so no need for the special dual-link DVI to mDP adapters.

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55. JSpragens,

Mar 16, 2012 1:29 AM in reply to wonderspark

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Thanks for the offers of help ... and the sympathies.

I haven't seen anything that would suggest it might help to use the 4.0.17 CUDA driver with the Quadro, but I see that's available from the Nvidia site if needed. As mentioned higher in the thread, I've tried three versions and seen the same behavior using all of them.

I did, just now, go ahead and try resetting the NVRAM. (Looks like relatively few things I need to reconfigure in System Preferences.) That didn't seem to make any difference.

The realistic next step would be to pop the box open and switch back to the ATI card, if only to confirm that the Nvidia card is what's causing the problem. But if I do that, I'll then want to try the Nvidia card again after CS6 is out, just to see.

So I'm hoping to avoid the card swapping for now. If I don't see any improvement under CS6, it'll definitely be time to go back to the ATI.

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56. wonderspark,

Mar 16, 2012 1:38 AM in reply to JSpragens

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I'm both excited and nervous as ever to get CS6. I really loved Audition on my PC, and miss it terribly on my Mac, but have been holding off CS5.5 for CS6. I'll be close to the end of my current piece I'm editing, and I dare not switch mid-project. That's why I still have CS3... was working on a movie when I got CS5. Guess I can uninstall that now... heh.

I'm rooting for you.

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57. Glitchdog,

Mar 16, 2012 12:27 PM in reply to JSpragens

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So sorry to read about the continued issues. I'd definately go back to the ATI and edit for a bit and see if the crashes dissappear. Is it possible that the 4000 is defective?

We spent over a year trying to diagnose intermittent crashing on our MacPro when we were working in FCP7. All my local editor friends had somewhat similar very stable systems. In the process we replaced hard drives, our eSATA card, etc, etc.

Finally in the end we found our Kona LHe didn't play well with native HDV footage. I'd remove the Kona, all was well, put it back in and I'd have crashing.

I'm using it now just for audio at the moment and, as I've posted, the system is very stable.

All that to say there were times I was pulling my hair out. Thankfully now I don't have much left to pull out

Hang in there, one day at a time!

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58. carylee2002,

Mar 16, 2012 12:55 PM in reply to Glitchdog

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When I first got my nvidia 4000 card used from a craiglist lister...it was DOA. Won't even boot up with the card in my mac. Took it down to the store where my lister bought it and tried into one of their machines..same results. Luckily it was under warranty and I did get another and it worked fine. I guess there are some bad ones out there so maybe testing to see if the card is defective may be in order. Perhaps there is was some static electricity that may have shorted the interior circuitry during installation.

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59. carylee2002,

Mar 16, 2012 1:22 PM in reply to JSpragens

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JSpragens wrote:

Mac Pro 4,1
Premiere Pro 5.5
OS X 10.6.8

I just replaced the stock ATI card with a PNY Quadro 4000 for Mac.

Via CUDA Preferences, have updated CUDA driver to 4.0.50
GPU driver is 1.6.37.0 (256.02.25f01)

When I try to open any existing Premiere project, Premiere crashes.

This happens whether I'm running the OS X 32-bit kernel or the 64-bit kernel.

If I launch Premiere and create a new project, Premiere seems to run OK. (I haven't yet tried adding any content or working with the content.)

As you can imagine, the only reason I shelled out for the CUDA-capable card was to take advantage of the hardware acceleration in Mercury. So ... not a very satisfying "upgrade" so far.

Any clues?

I saw this in another part of this forum and another poster named "Manny" posted this...don't know if this would help since his is pc...but check it out.

Now, the only thing you have to be careful is that Premiere (and other software) seems to use by default the first card listed in the system (so your premiere perfrmance might be affected and you might think adding a better GPU didnt do anything for you because premiere only use one GPU for CUDA and it will try to use the first one on the system),, so, on the Nvidia Control Panel, under Manage 3D Settings, make sure that you are using the right GPU for CUDA with premierepro.exe (dont select "ALL", but force the good one instead)

It happened to me,, save yourself about an hour of frustration.

;-)

Manny.

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60. JSpragens,

Mar 16, 2012 8:07 PM in reply to Glitchdog

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Glitchdog -- You should add a note of reassurance to this thread: http://forums.adobe.com/thread/961459

I suppose the card could have some defect, but I don't really have any reason to suspect that. I've had zero problems from it as a display card. The only problems I've experienced are in the one program that makes use of the CUDA capabilities -- Premiere. And those have been intermittent.

Fortunately, I'm still in learning mode and my projects are all short. So the workarounds are more tolerable than they would be if I were working on long projects against a customer's deadline.

Still, yes, if the problems continue, at some point I'll switch back to the ATI card.

In case anybody's following the adventure at a technical level, I've changed one of the variables. I used the CUDA Preference panel to update the CUDA driver to 4.1.29, the most recent for Snow Leopard. That is not the version recommended in Todd Kopriva's blog post, and if I see another crash, I'll switch back to the recommended CUDA driver.

carylee202 -- That note from Manny seems to be talking about a system with more than one display adapter in it. I have only one. And in any case, on the Mac there's nothing that corresponds to the Nvidia Control Panel on Windows. There's only a CUDA Preferences panel, and the only thing you can do there is check for and install updates to the CUDA driver.

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61. Glitchdog,

Mar 18, 2012 3:10 PM in reply to JSpragens

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That would be awesome to have your update actually fix the problem. Still, I feel badly for you having all these issues. All the best!!

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Just installed Quadro 4000 Mac, now Premiere crashes when I try to open existing project

Nov 17, 2011 11:52 PM

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