Maybe the OP should have provided a link to that thread, as well.
I can only speak for myself, but I might reply to 100 threads in 20 forums in the course of a day. Trying to mentally link to any and all, even if the poster's ID is really a standout, is beyond my capability.
After some research, I might have found that other thread, but cannot recall where at the moment. If that was it, it appears that Digital River was the billing party. Is that the one?
If Adobe is using a 3rd party for billing, but that 3rd party is not responding to a client issue, I would think that Adobe Customer Service would want to know about it.
Just my thoughts,
Hunt
I haven't seenthe other thread, or waht was suggested, but if the overcharge was as large as you say that's even MORE reason to "go through the proper channels" of filing a dispuite at the credit card company. It sounds like a simple data entry error, not a malicious action, and if the card people make an inquirey it will probably get straightened out immediatley. And whoever said the problem is at Digital River is probably correct, and it would be them, not Adobe, that needs to issue the refund, I imagine.
Harbs. wrote:
I would mostly get upset at my credit card provider for letting a charge like that go through!
Harbs
They don't unless you have the credit limit as large as that. Not only the credit card companies don't allow such large credit limits in the current economic climate, the OP lives in Indonesia and I am not sure European and American banks can allow large credit limits in third world countries.
The attitude of the OP remains much to be desired IMHO. If you lose all that money, I would have thought the first thing one does is to contact the credit card company instead of posting empty threats to destroy Adobe. No nutters have succeeded in destroying giants so far.
hth
I have decided that, because I don't like being ripped off, I will recoup those funds with an alternative method. I just registered "eviladobe.com". I will now begin to design and develop a new phpBB discussion board, titled "Adobe Horror Stories", where Adobe customers that have been through the horrors of Adobe customer service can vent their frustrations. The money that the site will make, from Google Adsense advertising, will more than make up for the stolen money, in no time.
I must say that your expectations of Adsense revenues are (IMO) unrealistic if indeed you are out several thousand dollars. ![]()
Phillip Jones wrote:
He has another thread with the same or similar title that had the original compalint. Best I can remember in US Dollars it was about 19,000 dollars.
That's not my thread. You have jumped to a conclusion based on my statement that contained the word "thousands".
I said this concerning my expected, promised refund... "They can keep it now. I will now recoup it, one thousand fold, through advertising, and providing my fellow man with anti Adobe theft, consumer advocacy."
I've read that other customer's thread. He should consider building a consumer advocacy, discussion board website.
Kami Bambiraptor wrote:
I have decided that, because I don't like being ripped off, I will recoup those funds with an alternative method. I just registered "eviladobe.com". I will now begin to design and develop a new phpBB discussion board, titled "Adobe Horror Stories", where Adobe customers that have been through the horrors of Adobe customer service can vent their frustrations. The money that the site will make, from Google Adsense advertising, will more than make up for the stolen money, in no time.
I must say that your expectations of Adsense revenues are (IMO) unrealistic if indeed you are out several thousand dollars.
Just because you don't make a good living with Adsense, doesn't mean that other people are not.
OnceBittenTwiceShy wrote:
Kami Bambiraptor wrote:
I have decided that, because I don't like being ripped off, I will recoup those funds with an alternative method. I just registered "eviladobe.com". I will now begin to design and develop a new phpBB discussion board, titled "Adobe Horror Stories", where Adobe customers that have been through the horrors of Adobe customer service can vent their frustrations. The money that the site will make, from Google Adsense advertising, will more than make up for the stolen money, in no time.
I must say that your expectations of Adsense revenues are (IMO) unrealistic if indeed you are out several thousand dollars.
Just because you don't make a good living with Adsense, doesn't mean that other people are not.
Oh! Good for you!
![]()
Here's an old post that may be pertinent to your complaint, even though the incident described therein dates from 2008:
http://forums.adobe.com/message/2044893#2044893
3. Jun 16, 2009 8:52 PM (in response to dmcclin)Re: Should it take over a month to solve this customer service issue?
There's no way of telling what degree of persistence and pressure may be necessary to get satisfaction from Adobe Customer Service.
Here's a little story for you:
Last year, as some of you may remember, I had occasion to ask Adobe for my money back within the allowed 30-day period for a copy of Photoshop Elements I had bought in a moment of temporary insanity. After countless, polite phone calls, faxes and emails to Adobe Customer Service, I was still getting the runaround from Adobe for weeks and weeks.
Then I lost my patience and fired off the first of two very angry emails, in the first one of which I limited myself to telling them "you are an impenetrable den of thieves!"
That one generated yet another runaround-copout type of email response from Adobe, so I finally wrote something to this effect: "OK, you thugs, you keep your göd-d@mned money, you apparently need it more than I do, perhaps to pay those poor people you shamelessly exploit in Pune, Mumbai, Calcutta or New Dheli!"
Within 48 hours I had a call from a Customer Consultant for Adobe in Canada (I'm in California) who promptly arranged for me to get my refund. Evidently the outsourcing of customer service to India is a very sore PR point with some corporations, not just Adobe.
So, unfortunately, patience and politeness don't always work. But straightforwardness did.
There are serious issues with Adobe Customer service these days.
____________
Wo Tai Lao Le
我太老了
If you lose all that money, I would have thought the first thing one does is to contact the credit card company instead of posting empty threats to destroy Adobe. No nutters have succeeded in destroying giants so far.
"Nutters"? A psychological projection artist, eh?
An FYI to this board.
I just recieived, 12 hours after posting this thread, an email marked "High Priority" with a big, red, exclamation mark on it. "We are pleased to inform you that your refund request is complete." Now, some people might argue that I owe Adobe an apology because "Look, you were just impatient, your refund was coming all along".
Nah. Do some research of these threads. They "caved", because they knew they had a talented web designer so angered, by their insane customer service, that he was going to create a customer service advocacy site that would reflect negatively, through customer reporting, on their company's customer service policies.
Bottom line... when I finally see my promised refund (still not at the bank yet), I will reconsider my starting this new consumer advocacy website to aid my fellow man. I will then sell the domain "eviladobe.com" to the next victim of Adobe Systems Incorporated's ripoff plan, for what I payed for it ... $19.99.
ʇɐb ɹəuəllıʍ wrote:
Bill Hunt wrote:
Are we in The Lounge, or in Forum Comments? If the latter, then maybe a MOD can move this, since it's not about the forums.
Good idea; this has really nothing to do with Forum Comments.
The truth is, a forum about "forum comments" is pretty moronic to begin with. "Let's talk about our comments", says Adobe. "Good grief", says the intelligent people of America.
Nah. Do some research of these threads. They "caved", because they knew they had a talented web designer so angered, by their insane customer service, that he was going to create a customer service advocacy site that would reflect negatively, through customer reporting, on their company's customer service policies.
And they managed to track down a cretin from these forums!! Now this must be the first!
JTANNA wrote: And they managed to track down a cretin from these forums!! Now this must be the first!
Gee, they "managed to track down" a disgruntled customer stealthily hiding in their public forum - real Sherlock Holmes, Albert Einstein types those Adobe customer service people are. I'm very impressed with your intelligence too. I'm absolutely certain that you must be making a bundle upgrading your Adobe ripoffware every year, or two.
OnceBittenTwiceShy wrote:
Phillip Jones wrote:
He has another thread with the same or similar title that had the original compalint. Best I can remember in US Dollars it was about 19,000 dollars.
That's not my thread. You have jumped to a conclusion based on my statement that contained the word "thousands".
I said this concerning my expected, promised refund... "They can keep it now. I will now recoup it, one thousand fold, through advertising, and providing my fellow man with anti Adobe theft, consumer advocacy."
I've read that other customer's thread. He should consider building a consumer advocacy, discussion board website.
Excuse me. Sorry I got you two mixed up.
ʇɐb ɹəuəllıʍ wrote:
Oh my, what have I started here...
I did not mean to imply that there are no intelligent people in America; it's just that "the people of America" (or "Americans") are not generally regarded as the most intelligent species on this planet.
Stop digging a hole. What's done is done. You can't fix it.![]()
I hope you have taken everything out of your chest and your website will
keep you busy to to leave you any free time to bother us here anymore.
Now go away and titillate yourself with your new found hobby. I can
visit your site because my ISP has blocked you permanently. I wonder why?
Good bye.
JTANNA wrote:
I hope you have taken everything out of your chest and your website will
keep you busy to to leave you any free time to bother us here anymore.
Now go away and titillate yourself with your new found hobby. I can
visit your site because my ISP has blocked you permanently. I wonder why?
Good bye.
You're not being "blocked". You're a victim of my poor choice of words. I should have said eviladobe.com is officially "under construction". There's no hurry, as we've already written off the money that they have stolen from us. Actually, we're doing this in the hope that they will stop ripping other people off. What they are doing, is straight up theft. We've documented every minute of it. Every on-line chat is printed, showing that we went through the entire return/deactivation process three complete times, each time with them telling us, in print, that the refund was "in process". Our story will launch the consumer advocate site, and visitors will be able to add their stories. We do plan on putting in an "ignoramous" filter, so, in the end, it will probably be you that will be blocked permanently.
ʇɐb ɹəuəllıʍ wrote:
eviladobe.com - fascinating website...
/servlet/JiveServlet/downloadImage/2-4066110-100243/eviladobe.PNG
Wow, what incredibly powerful wit. No, not really. The reality is, that's a splash page for an unresolved url, nothing more.
The slaves, in here, to the Adobe monopoly, will be glad to hear this. Adobe finally came through. It had nothing to with our repeated requests. In the midst of our fourth session with them, and the fourth time that we were asked to supply the serial numbers, by the floor "manager" this time, we were told, for the fourth time, that we would see the refund in 10 days to 2 weeks, and that "[we can] understand your concern Michael". That was the moment that we threw in the towel, stating, and I quote, "Maybe, maybe not, but Adobe definitely will when eviladobe.com goes "live". I officially give up."
The floor manager's reply... "Michael, I will make sure that you receive the confirmation shortly."
The money was in the bank in four days. Anyone that would like to purchase "eviladobe.com" can have it for the $19.99 that we paid for it. Send an email of interest to eviladobe@verizon.net. And, as for all you protectors of the Adobe Empire, enjoy your life of slavery. We'll stick with the Macromedia products that we started with, they're better anyway.
Anyone that would like to purchase "eviladobe.com" can have it for the $19.99 that we paid for it.
Think that I'll pass, but thank you for the offer.
I can almost imagine your frustration, and it's too bad that it came down to a Web site. Fortunately, wiht almost 20 years of Adobe interaction, I have never had one issue, but the one that you encountered was a "biggie." I have also done business with Digital River (though never thorugh Adoebe), and historically, all has gone, exactly as it should.
Sorry that you had the issues that you did, but glad that the $ was returned. I would only wish all buyers the same good fortune with Adobe, that I have had - though I probably have just jinxed myself... ![]()
Good luck,
Hunt
North America
Europe, Middle East and Africa
Asia Pacific