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Will Adobe like my new phpBB discussion board?

Nov 22, 2011 4:12 AM

Tags: #adobe #refund #horrors #evil
  Latest reply: mytaxsite.co.uk, Dec 12, 2011 4:45 PM
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  • Currently Being Moderated
    Nov 23, 2011 8:00 AM   in reply to Phillip Jones

    Maybe the OP should have provided a link to that thread, as well.

     

    I can only speak for myself, but I might reply to 100 threads in 20 forums in the course of a day. Trying to mentally link to any and all, even if the poster's ID is really a standout, is beyond my capability.

     

    After some research, I might have found that other thread, but cannot recall where at the moment. If that was it, it appears that Digital River was the billing party. Is that the one?

     

    If Adobe is using a 3rd party for billing, but that 3rd party is not responding to a client issue, I would think that Adobe Customer Service would want to know about it.

     

    Just my thoughts,

     

    Hunt

     
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  • Currently Being Moderated
    Nov 23, 2011 8:01 AM   in reply to Phillip Jones

    If it's the same poster, he was given suggestions on how to resolve his issue...

     

    Harbs

     
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  • Currently Being Moderated
    Nov 23, 2011 8:24 AM   in reply to Harbs.

    Yes I even gave him sveral suggestions. However; if it was a few hundred dollars I would go through all the proper channels. But if someone charged me $20,000 for something that's supposed to be $200.00 I would get more than a little upset.

     
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  • Currently Being Moderated
    Nov 23, 2011 8:30 AM   in reply to Phillip Jones

    I haven't seenthe other thread, or waht was suggested, but if the overcharge was as large as you say that's even MORE reason to "go through the proper channels" of filing a dispuite at the credit card company. It sounds like a simple data entry error, not a malicious action, and if the card people make an inquirey it will probably get straightened out immediatley. And whoever said the problem is at Digital River is probably correct, and it would be them, not Adobe, that needs to issue the refund, I imagine.

     
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  • Currently Being Moderated
    Nov 23, 2011 8:32 AM   in reply to Phillip Jones

    I would mostly get upset at my credit card provider for letting a charge like that go through!

     

    Harbs

     
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  • Currently Being Moderated
    Nov 23, 2011 2:00 PM   in reply to Harbs.

    Harbs. wrote:

     

    I would mostly get upset at my credit card provider for letting a charge like that go through!

     

    Harbs

     

     

    They don't unless you have the credit limit as large as that.  Not only the credit card companies don't allow such large credit limits in the current economic climate, the OP lives in Indonesia and I am not sure European and American banks can allow large credit limits in third world countries.

     

    The attitude of the OP remains much to be desired IMHO.  If you lose all that money, I would have thought the first thing one does is to contact the credit card company instead of posting empty threats to destroy Adobe.  No nutters have succeeded in destroying giants so far.

     

    hth

     
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  • Currently Being Moderated
    Nov 23, 2011 3:10 PM   in reply to OnceBittenTwiceShy

    I have decided that, because I don't like being ripped off, I will recoup those funds with an alternative method. I just registered "eviladobe.com". I will now begin to design and develop a new phpBB discussion board, titled "Adobe Horror Stories", where Adobe customers that have been through the horrors of Adobe customer service can vent their frustrations. The money that the site will make, from Google Adsense advertising, will more than make up for the stolen money, in no time.

     

    I must say that your expectations of Adsense revenues are (IMO) unrealistic if indeed you are out several thousand dollars.

     
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  • Currently Being Moderated
    Nov 23, 2011 3:22 PM   in reply to OnceBittenTwiceShy

    OnceBittenTwiceShy wrote:

     

    Kami Bambiraptor wrote:

     

    I have decided that, because I don't like being ripped off, I will recoup those funds with an alternative method. I just registered "eviladobe.com". I will now begin to design and develop a new phpBB discussion board, titled "Adobe Horror Stories", where Adobe customers that have been through the horrors of Adobe customer service can vent their frustrations. The money that the site will make, from Google Adsense advertising, will more than make up for the stolen money, in no time.

     

    I must say that your expectations of Adsense revenues are (IMO) unrealistic if indeed you are out several thousand dollars.

    Just because you don't make a good living with Adsense, doesn't mean that other people are not.

     

    Oh! Good for you! 

     
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  • Currently Being Moderated
    Nov 23, 2011 3:47 PM   in reply to OnceBittenTwiceShy

    Here's an old post that may be pertinent to your complaint, even though the incident described therein dates from 2008:

     

    http://forums.adobe.com/message/2044893#2044893

     

     

     

    There's no way of telling what degree of persistence and pressure may be necessary to get satisfaction from Adobe Customer Service.

     

    Here's a little story for you:

     

    Last year, as some of you may remember, I had occasion to ask Adobe for my money back within the allowed 30-day period for a copy of Photoshop Elements I had bought in a moment of temporary insanity.  After countless, polite phone calls, faxes and emails to Adobe Customer Service, I was still getting the runaround from Adobe for weeks and weeks.

     

    Then I lost my patience and fired off the first of two very angry emails, in the first one of which I limited myself to telling them "you are an impenetrable den of thieves!"

     

    That one generated yet another runaround-copout type of email response from Adobe, so I finally wrote something to this effect: "OK, you thugs, you keep your göd-d@mned money, you apparently need it more than I do, perhaps to pay those poor people you shamelessly exploit in Pune, Mumbai, Calcutta or New Dheli!" 

     

    Within 48 hours I had a call from a Customer Consultant for Adobe in Canada (I'm in California) who promptly arranged for me to get my refund.  Evidently the outsourcing of customer service to India is a very sore PR point with some corporations, not just Adobe.

     

    So, unfortunately, patience and politeness don't always work.  But straightforwardness did.

     

    There are serious issues with Adobe Customer service these days.

     

     

    ____________

    Wo Tai Lao Le

    我太老了

     
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  • Currently Being Moderated
    Nov 23, 2011 5:07 PM   in reply to Bill Hunt

    Bill Hunt wrote:

     

    Are we in The Lounge, or in Forum Comments? If the latter, then maybe a MOD can move this, since it's not about the forums.

    Good idea; this has really nothing to do with Forum Comments.

     
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  • Currently Being Moderated
    Nov 23, 2011 5:38 PM   in reply to OnceBittenTwiceShy

     

     

     

     

    Nah. Do some research of these threads. They "caved", because they knew they had a talented web designer so angered, by their insane customer service, that he was going to create a customer service advocacy site that would reflect negatively, through customer reporting, on their company's customer service policies.

     

     

     

    And they managed to track down a cretin from these forums!!  Now this must be the first!

     
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  • Currently Being Moderated
    Nov 25, 2011 7:09 PM   in reply to OnceBittenTwiceShy

    OnceBittenTwiceShy wrote:

     

    ...the intelligent people of America.

    Oxymoron

     
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  • Currently Being Moderated
    Nov 26, 2011 3:40 AM   in reply to Pat Willener

    ʇɐb ɹəuəllıʍ wrote:

     

    OnceBittenTwiceShy wrote:

     

    ...the intelligent people of America.

    Oxymoron

    Excuse me? Am I supposed to be offended by that? Or do you think I'm too dumb?

     
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  • Currently Being Moderated
    Nov 26, 2011 4:58 PM   in reply to Peter Spier

    Do you see yourself as "The people of America"; the OP already does that.

     
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  • Currently Being Moderated
    Nov 26, 2011 6:39 PM   in reply to OnceBittenTwiceShy

    OnceBittenTwiceShy wrote:

     

    Phillip Jones wrote:

     

    He has another thread with the same or similar title that had the original compalint. Best I can remember in US Dollars it was about 19,000 dollars.

    That's not my thread. You have jumped to a conclusion based on my statement that contained the word "thousands".

     

    I said this concerning my expected, promised refund... "They can keep it now. I will now recoup it, one thousand fold, through advertising, and providing my fellow man with anti Adobe theft, consumer advocacy."

     

    I've read that other customer's thread. He should consider building a consumer advocacy, discussion board website.

    Excuse me. Sorry I got you two mixed up.

     
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  • Currently Being Moderated
    Nov 26, 2011 7:01 PM   in reply to Pat Willener

    ʇɐb ɹəuəllıʍ wrote:

     

    Do you see yourself as "The people of America"; the OP already does that.

    ONE of the people of America. And a lot of folks think I'm fairly intelligent.

     
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  • Currently Being Moderated
    Nov 27, 2011 4:59 PM   in reply to Peter Spier

    Peter Spier wrote:

     

    ONE of the people of America. And a lot of folks think I'm fairly intelligent.

     

    [comment removed]

     

    Message was edited by: ʇɐb ɹəuəllıʍ

     
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  • Currently Being Moderated
    Nov 27, 2011 12:03 PM   in reply to mytaxsite.co.uk

    Huh? Where did that come from?

     

    I'm not sure how this thread started spiraling down so rapidly.

     

    Harbs

    (One of those who thinks Peter is fairly intelligent after reading MANY of his posts...)

     
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  • Currently Being Moderated
    Nov 27, 2011 4:56 PM   in reply to Harbs.

    Oh my, what have I started here...

     

    I did not mean to imply that there are no intelligent people in America; it's just that "the people of America" (or "Americans") are not generally regarded as the most intelligent species on this planet.

     
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  • Currently Being Moderated
    Nov 27, 2011 5:06 PM   in reply to Harbs.

    Harbs. wrote:

     

    I'm not sure how this thread started spiraling down so rapidly.

    Actually it was spiraling from the beginning, but it seems that my single-word comment changed the topic from anti-Adobe to anti-American.  That was not my intention.

     
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  • Currently Being Moderated
    Nov 27, 2011 5:29 PM   in reply to Pat Willener

    ʇɐb ɹəuəllıʍ wrote:

     

    Oh my, what have I started here...

     

    I did not mean to imply that there are no intelligent people in America; it's just that "the people of America" (or "Americans") are not generally regarded as the most intelligent species on this planet.

    Stop digging a hole. What's done is done. You can't fix it.

     
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  • Currently Being Moderated
    Nov 28, 2011 4:21 AM   in reply to Phillip Jones

    I'm willing to accept pat's apology. My initial response to the oxymoron post was in the same vein, I think. This points out, though, that we need to think twice before posting things that might be offensive to others, or at least be very clear about a joke.

     
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  • Currently Being Moderated
    Dec 1, 2011 1:17 PM   in reply to Peter Spier

    Peter,

     

    Wise words indeed.

     

    Now, as I am from Mississippi (English is my second language), I do poke fun of a certain breed of "hillbilly," but then always point out my "frame of reference," and my heritage being one myself...

     

    Hunt

     
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  • Currently Being Moderated
    Dec 2, 2011 5:10 PM   in reply to OnceBittenTwiceShy

    I hope you have taken everything out of your chest and your website will

    keep you busy to to leave you any free time to bother us here anymore.

     

    Now go away and titillate yourself with your new found hobby.  I can

    visit your site because my ISP has blocked you permanently.  I wonder why?

     

    Good bye.

     
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  • Currently Being Moderated
    Dec 3, 2011 3:51 PM   in reply to OnceBittenTwiceShy

    Capture1.jpg

    Apparently everyone not living in America will be blocked

     
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  • Currently Being Moderated
    Dec 3, 2011 10:45 PM   in reply to OnceBittenTwiceShy

    Who's in favor of killing this thread?

     

    I think it's gone on long enough, and it's really grating on my nerves...

     

    Harbs

     
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  • Currently Being Moderated
    Dec 4, 2011 5:52 AM   in reply to Harbs.

    Let's leave it open. Adobe isn't evil enough to suppress negative comments (some irony there), even if they probably violate the terms of use. Let's see if there's a report when he get's the refund on his next statement.

     
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  • Currently Being Moderated
    Dec 5, 2011 11:06 PM   in reply to OnceBittenTwiceShy

    eviladobe.com - fascinating website...

    eviladobe.PNG

     
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  • Currently Being Moderated
    Dec 12, 2011 8:29 AM   in reply to OnceBittenTwiceShy

    Anyone that would like to purchase "eviladobe.com" can have it for the $19.99 that we paid for it.

     

    Think that I'll pass, but thank you for the offer.

     

    I can almost imagine your frustration, and it's too bad that it came down to a Web site. Fortunately, wiht almost 20 years of Adobe interaction, I have never had one issue, but the one that you encountered was a "biggie." I have also done business with Digital River (though never thorugh Adoebe), and historically, all has gone, exactly as it should.

     

    Sorry that you had the issues that you did, but glad that the $ was returned. I would only wish all buyers the same good fortune with Adobe, that I have had - though I probably have just jinxed myself...

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Dec 12, 2011 1:09 PM   in reply to OnceBittenTwiceShy

    And, as for all you protectors of the Adobe Empire, enjoy your life of slavery. We'll stick with the Macromedia products that we started with, they're better anyway.

    Hmm. Seems I heard a story about another company buying Macromedia a while back. Anyone remember who that was? 

     
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  • Currently Being Moderated
    Dec 12, 2011 2:09 PM   in reply to ~graffiti

    Actually what I heard was Macromedia bought Adobe and that's the reason the service has gotten worse and bugs have increased.

     
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