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bdaul
bdaul
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MAC snow leopard - CS5 with all updated - Extension Manager seems to do nothing

Nov 25, 2011 12:12 AM

I have my macbook pro with snow leopard.  CS5 updated to current...I have a mxp file...I click on it...ext. manager comes up on the tool bar...but nothing else...nothing in the window...just to make sure, I downloaded the ext. manager (CS5.0) again...same thing...nothing.  I click on ABOUT EXT. MANAGER and nothing shows up.

 

Suggestions?   I want to get this mxp file to work.

 

Thanks,  --bill

1060 Views   1 Reply   Latest reply: Carl Sun, Nov 25, 2011 4:33 AM
 
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  • Carl Sun
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    1. Carl Sun,
    Nov 25, 2011 4:33 AM   in reply to bdaul
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    1. Please delete all files under "/Users/<YourUserName>/Library/Preferences/Macromedia/Flash Player/#Security/FlashPlayerTrust/".

    2. If step 1 doesn't work, please delete "/Users/<YourUserName>/Library/Preferences/Adobe/Extension Manager CS5/exman_uiPreferences.xml".

    3. If step 2 doesn't work, please run command from terminal: sudo "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/Adobe Extension Manager CS5"

    4. If step 3 doesn't work, please create a file named "ExManLog.YES" under "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS", then launch Extension Manager. You will get log files from "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CS5". Please provide log files to help troubleshooting.

     
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