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Embedded videos don't play -- get sound but no picture

Nov 27, 2011 4:28 AM

Tags: #problem #issue #flash #video #windows #ie9 #not_working #flash_player #flash_player_11

When I play videos embedded in a webpage (such as videos directly from facebook), the videos don't play properly. I get the sound, but no picture. If I move the mouse over the video, the picture flashes briefly and then disappears. Any suggestions for fixing this.

 

This seems to be a new problem within the past month, and I think it is tied to the latest Flash update.  I have tried uninstalling and reinstalling both Flash and Shockwave.

 

I am running:

 

Windows 7 (64 bit)

Internet Explorer 9 (problem exists when I run both the 64-bit and 32-bit versions)

Flash Player ActiveX 64-Bit 11.1.102.55

Shockwave Player 11.6.3.633

 
Replies
  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Nov 28, 2011 9:42 AM   in reply to Frostydog7

    Run the Flash uninstaller from: http://kb2.adobe.com/cps/141/tn_14157.html#main_Download_the_Adobe_Fla sh_Player_uninstaller

     

    Then go to this Microsoft site to run the fix to repair any registry damage: http://support.microsoft.com/mats/Program_Install_and_Uninstall

     

    Finally, go to http://get.adobe.com/flashplayer/ and hopefully, things won't go pear-shaped again.

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Nov 29, 2011 4:20 AM   in reply to Frostydog7

    Try using another browser. I suggest Firefox because that's what I use and therefore I'm familiar with it. You can download it from here: http://www.mozilla.org/en-US/firefox/fx/ It's only available in 32-bit.

     

    Then go to these sites to download the plugins:

     

     

    If you don't like the "Tabs on top" layout, right click a blank part of the tab bar and then click "Tabs on top" to remove the checkmark. Tabs will subsequently appear below the location bar where you normally type in a URL.

     

    There are numerous other things you can do to customize Firefox if you decide to keep it, but for the time being, the object of the exercise is to determine whether IE9 is the cause of the problem or not.

     
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  • Currently Being Moderated
    Dec 1, 2011 1:13 PM   in reply to Frostydog7

    I have exactly the same problem and similiar configuration:

     

    Windows 7 (64 bit)

    Firefox 9.0

    Flash Player ActiveX 64-Bit 11.1.102.55

     

    Problem exists since last update (i think).

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 1, 2011 1:18 PM   in reply to pahela

    pahela wrote:

     

    I have exactly the same problem and similiar configuration:

     

    Windows 7 (64 bit)

    Firefox 9.0

    Flash Player ActiveX 64-Bit 11.1.102.55

     

    Problem exists since last update (i think).

     

    Firefox 9 is still in BETA. There are bound to be problems with it.

     

    To get help on this forum, uninstall it and reinstall the stable release which is 8.0.1

     
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  • Currently Being Moderated
    Dec 1, 2011 3:48 PM   in reply to Frostydog7

    Do you still have a problem with Flash Player videos in Internet Explorer if you set Internet Explorer to software rendering instead of GPU rendering(Internet options, Advanced tab)?

     
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  • Currently Being Moderated
    Dec 2, 2011 4:42 AM   in reply to Frostydog7

    Internet Explorer and Flash Player have been making increasing use of a system's GPU, updates in either can cause problems if you have an older graphics driver.  That the problem disappears when changing Internet Explorer to software rendering indicates that your graphics driver needs updating.

     
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