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mirandaja
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Folio Builder — cannot login after changing password

Dec 1, 2011 7:11 AM

Tags: #error #cs5.5 #apple #login #digital_publishing_suite

Hi all,

 

I changed my password at acrobat.com, now I cannot login with the new password from the Folio Builder panel in InDesign CS5.5. I'm on Mac OSX 10.6.8. Basically, the panel shows "Signing in..." and the endlessly spinning wheel, which means it's hanging and doesn't let me re-enter my login credentials.

Screen shot 2011-12-01 at 10.02.38 AM.png

I have tried uninstalling and reinstalling the Folio Builder and Overlay Creator tools, and am running the latest versions of each.I've also tried trashing the INDD preferences. No luck. I'd like to avoid uninstalling/reinstalling InDesign CS5.5, but if that's the only solution, I'll do it.

 

I did create a new user on my machine and that worked — I was able to login successfully with my new login credentials. But moving my production files and recreating all my settings from my account to this new one would take a while, so I wanted to see if there was another solution.

 

Thanks in advance for any help!

 

Jason

894 Views   4 Replies   Latest reply: Mōtum, Apr 14, 2012 1:04 PM
 
Replies
  • John J Metzger
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    1. John J Metzger,
    Dec 1, 2011 10:45 AM   in reply to mirandaja
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    can you log into digitalpublishing.acrobat.com?

     
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  • mirandaja
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    2. mirandaja,
    Dec 1, 2011 10:55 AM   in reply to John J Metzger
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    Hi John,

    Yes, I can login successfully there. The problem also appears to be with the CS Review and Access CS Live panels in InDesign.
    When I initially open the Folio Builder, I get the error dialog "Sign In had failed. [svr.InvalidLogin]". The CS Review and Access CS Live panels also report an internal error.
    This happens in both InDesign CS5 and CS5.5 (both installed on the same computer). Could the CS5.5 and CS5 panels be sharing that info? I haven't uninstalled/reinstalled the panels from CS5, just from CS5.5, which might explain the error, if I need to also uninstall the CS5 panels/extensions.
    Thanks,
    Jason
    Screen shot 2011-12-01 at 1.49.28 PM.png
    Screen shot 2011-12-01 at 1.50.52 PM.png
    Screen shot 2011-12-01 at 11.00.28 AM.png

     
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  • hageveNL
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    3. hageveNL,
    Jan 10, 2012 7:54 AM   in reply to mirandaja
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    Here's how I solved the problem:

     

     

    Change password back to the previous one at Acrobat.com (hopefully you'll remember it)

    Start Indesign: Folio Builder will start properly

    Choose log out from Folio Builders submenu

    Change password back to the new version in Acrobat.com

    Log out at Acrobat.com

    Go to Indesign and log in at the Folio Builder submenu with your new password.

     

    Now all problems are solved..... at least in my case

     

     

    Good luck!

     
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  • Mōtum
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    4. Mōtum,
    Apr 14, 2012 1:04 PM   in reply to hageveNL
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    Thanks for this solution. Has anyone found anything more permanent? I have to go through this process each time I open InDesign (change password to original, sign out, change password to new, sign in). It's a real pain, and I'd like to simply keep the new password.

     

    Any help would be appreciated.

     

    Thanks!

     
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