Through the entire process the Update Account button at the bottom is grayed out. I input all the data requested and the button never lights up. I cannot submit my data because the button stays grayed out.
I am having exactly the same problem and I PURCHASED the software. I am running 64 bit Windows 7 Ultimate. I have turned off all of my virus software and no firewall is running. I exited the program and restarted. Still cannot get past this screen because the Update Account button is greyed out and does not respond.
Jeff has asked whether everyone is able to log into Adobe.com. This Additional Info screen has established that and Adobe.com account has been found. However, what it is now trying to do is create a Photoshop.com account. Has anyone tried logging into Photoshop.com and verifying the process there? If you are able to successfully complete the login process for Photoshop.com, then you should be able to bypass this Additional Info screen.
I went to photoshop.com and logged in with my email address and password. I was then prompted to create an ID. After I created the ID I was able to log in without any problems through the sign in inside of Premier Elements 10. Looks like everything is working.
I have same issue, but for me "update Account" is enabled . Onclick of Update account I get error message 'Failure - An error occured, and your changes are not saved"
I tried to login to photoshop.com, but it says I cannot create account when I try to sign in.
Had a chat with customer support , told me to call photoshop support team.
Anish, creating accounts on Photoshop.com has been closed. If you do not already have an account, you will get errors if you try to. See the following:
Thanks for your response Brett,
This means I cannot use Adobe Photoshop Elements 10 and Adobe Premiere Elements 10.
In Adobe Premiere Elements , when I try to add titles etc, the application popups login screen and on succesfull login I get this message to update my account
"We've successfully identified your Adobe ID account" with screen to update my birthdate or blog url. I think at this point behind the scene the app tries to create photoshop account and returns with error.
Also I don't know how to reply to the link you sent me about FAQ on photoshop account.
Logging into an account should only be required if you are trying to use on of the Plus only titles, templates, themes, etc. These require a Plus membership (which required paying a yearly subscription fee, but is no longer offered). If you are selecting items that include the gold banner across the thumbnail, you will be asked to log in to prove you have paid for access to them. Otherwise, logging into your account (if you have one) is entirely optional and not required for normal use of the application.
It doesn't matter plus or gold. The login screen should allow me to login, because it says login to enjoy free benifits and it is annoying when it pops up everytime time I try to do something , event when I try to do webshare
I got this Adobe Photoshop preloaded with Dell desktop(Inspiron 660 Desktop), So this is OEM software I am using.
I think it is clearly bug in the software and I think I am not getting any solution here.
Logging in should always be voluntary and only required when trying to take advantage of those "free benefits". However, those benefits have been discontinued, which means that there is no reason to log into an account if you don't already have one. So if you are not using any of the gold banner items you should just cancel any attempts to sign in.
If you are not selecting any gold banner items, could you post screen shots of what you are seeing exactly?