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JPF2011
Currently Being Moderated

adobe Creative Suite Premum 5.5 Install fails - TWICE

Dec 3, 2011 2:21 PM

I have a new computer and virtually nothing installed on it except the MS Updates. I tried the instructions on loading the Adobe CS Premium 5.5 and followed them to the tee -twice, without deleting the first install, as the instructions did not state to delete any prior install attempts..

 

I got the following two install failures. I have MS Windows 7 64 bit Professional installed. The Adobe part number is PN 65127685.

 

Does anyone know what the problem is ? I could apply the update patch from within the program(s) and I can not see anything failing yet.

 

I was told that this product comes with the ability to install on 2 computers. Will my attempt to install on a second computer now fail ? Will I have to get Adobe to reset the install counter ?

 

!ST TIME:

--------------

 

 

Exit Code: 6


-------------------------------------- Summary --------------------------------------


- 0 fatal error(s), 4 error(s), 4 warning(s)

 

 

----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------


WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)


----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------


WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.0E4B02P-1021rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9d a68fce32_32_f80493091e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Design Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)


----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------


WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)


----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------


WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)


----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------


ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Owner\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Owner\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi

 

 

ERROR: DW050: The following payload errors were found during install:


ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed


---------------------------------------------------------------------- ---------------


 

2ND TIME:

----------------

 

Exit Code: 6


-------------------------------------- Summary --------------------------------------


- 0 fatal error(s), 10 error(s), 11 warning(s)

 

 

WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.


WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.


WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.


WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.


WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.


WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.


WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.


WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.


----------- Payload: {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 -----------


ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.(Seq 886)


ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 886)


ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe". Error 145 The directory is not empty.(Seq 887)


ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 887)


----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------


WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.6E4088P-1017rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9d a68fce32_32_f80493091e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Design Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)


----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------


ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Owner\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Owner\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------


WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)


ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp3938021502" Error 5 Access is denied.(Seq 74)


ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 74)


----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------


WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)

 

 

ERROR: DW050: The following payload errors were found during install:


ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed


---------------------------------------------------------------------- ---------------


 
Replies
  • Currently Being Moderated
    Dec 4, 2011 2:08 AM   in reply to JPF2011

    Install has nothing to do with activation. you can install on a million computers, but only activate on 2. So far nothing critical has happened. Your install failure relate to file access issues which could be anything from permissions issues to hardware problems (misconfigured or missing drivers for SATA, SSDs or RAID). Make sure to run as admin and verify your hardware is properly installed.

     

    Mylenium

     
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  • Currently Being Moderated
    Dec 4, 2011 5:31 AM   in reply to Mylenium

    Hi there,

     

    I had this problem as well, in the end i just downloaded the suite of their web site and it worked fine.

     

    I think there must have been something wrong with my install discs. Maybe you and I got some dodgy discs from the same batch

     
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  • Currently Being Moderated
    Dec 5, 2011 2:19 PM   in reply to jamesscotland73

    JPF2011 as Mylenium indicated the error you mentioned does not appear critical.  Were you able to still launch the applications succesfully?  Please also see Error DW050 or DW020 | Installation | Creative Suite 5.5, Flash Professional CS5.5 | Windows as it has more details regarding this.

     
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