I am trying to install Photoshop Elements 10 from a disk.
The process has gone like this:
What do I do next????
I believe you are receiving the 2343 error since you have now renamed the folders. I would recommend changing the name back and then trying to uninstall by using the Programs and Features option located at Start>Control Panels>Programs & Features. After the uninstall has completed successfully you will then want to rename the folders as solution 1 suggests.
If you are continuing to have difficulties then I would recommend you work through solution 2 located in Install log "Exit 6" or "Exit 7" read, write system file errors | Creative Suite 5, CS5.5.
I have tried renaming the folders back to what they were - to no effect.
Uninstall does not work either by:
The link you gave did not seem relevant as it was about looking at the install log and trying to spot the problem there. But the install log I have tells me what happened when I tried to run the original installation process.
I did manage to find the uninstall log.
The bit where things goes wrong looks like:
Action 17:06:45: SetCustomShortCutDir_uninstall.
Action start 17:06:45: SetCustomShortCutDir_uninstall.
Error 2343.Specified path is empty.
MSI (s) (EC:5C) [17:06:48:358]: Product: Adobe Photoshop Elements 10 -- Error 2343.Specified path is empty.
When I search for 'CustomShortCut', I find thsi further down the log
Property(S): CustomShortCutDir = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
(I've checked and this directory does exist, but just has a shortcut to the Photoshop Elements 10 exe)
and a bit further down the log I found:
Property(C): CustomShortCutDir = P:\CustomShortCutDir\
This directory didn't exist (obviously). I do have a P: drive (an ordinary partition on my HDD), so I created the dir. But there was no effect the next time I tried to run uninstall.
Anni_Bello I apologize but I believe your issue is becoming more complex than what we can solve through the forum. For the best assistance, I recommend our chat support at http://adobe.ly/tl8Vx7. Our chat representatives can provide a personalized experience to resolve the issue you have described.
The chat sorted things out completely .
Tip to technically astute readers who get here from Google: downloading Microsoft Mr Fix It app did the job of uninstalling old trial version perfectly. Then installing new version ran fine.
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