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AcroRd32.dll problem?

Dec 5, 2011 3:11 AM

Tags: #error #search #exception #searching #readerx #acrord32.dll #code:c0000005 #offset:005e3175

Acer aspire 5732Z

Win 7 home premium 64-bit

Adobe Reader X (10.1.1.33)

 

I discovered last night that both the simple & advanced search functions in Reader have stopped working.

 

When I try to search I get an error message "A plug-in used to perform Search is missing. Please reinstall Acrobat". If I click OK the message instantly returns then when I click OK again I get the options to either close the program or check online for a solution (see problem signature, below). If I choose "check online" windows appears to search for +/- 20sec then reader shuts down & that's it....nothing happens & reader still doesn't work when I try it again, even if i reboot 1st.

 

I've downloaded & installed the latest reader version from get.adobe.com/reader/ but that doesn't solve the problem. When I looked at the exe file in c:/program filesx86/adobe/reader 10.0/reader/ I noticed its AcroRd32.exe - is that 32-bit?

 

I think the problem is with AcroRd32.dll, but don’t know how to be sure or what to do about it if it is. Do I need to replace it &, if so, can anyone point me to a safe place to get it from (I’m reluctant to download it from an unknown source)?

 

Thanks

 

p.s. About the same time I suddenly got a problem with flash shockwave (I think that’s what’s malfunctioning). I don’t know if/how they’re related but it seems unlikely that two adobe applications should suddenly go wrong at the same time without there being a common cause, so I’m posting about it in the flash forum (“swf files won’t play”) & mentioning this Reader post also.

 

 

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    AcroRd32.exe

  Application Version:    10.1.1.33

  Application Timestamp:    4e64e4e2

  Fault Module Name:    AcroRd32.dll

  Fault Module Version:    10.1.1.33

  Fault Module Timestamp:    4e64f98b

  Exception Code:    c0000005

  Exception Offset:    005e3175

  OS Version:    6.1.7600.2.0.0.768.3

  Locale ID:    2057

  Additional Information 1:    0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:    0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

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