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paulhouston@sympatico.ca
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missing font  verdana

Dec 5, 2011 7:50 AM

my pdf file  from Air canada says missing font verdana , i have looked on my system and it says its present. i can not print pdf file . any suggestions ???? it comes out little squares ??

thank you

2153 Views   8 Replies   Latest reply: RenéG, Dec 19, 2011 12:11 PM
 
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  • MichaelKazlow
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    1. MichaelKazlow,
    Dec 6, 2011 11:28 AM   in reply to paulhouston@sympatico.ca
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    There are many versions of Verdana Acrobat doesn't treat them all the same. Nevertheless you should be able to print and view the file using Adobe's font substitution technology. Since that is not working here, I'd suspect that either the font embedded into the pdf is corrupt or the file itself is corrupt. You can see if you can print the file using the print as image checkbox.

     
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  • paulhouston@sympatico.ca
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    2. paulhouston@sympatico.ca,
    Dec 6, 2011 12:42 PM   in reply to MichaelKazlow
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    Hi Mike

     

     

     

    Thanks for the follow up, I tried the image print , it just prints little squares. The only document doing it is Air Canada itineraries. I looked up Verdana font and the system shows it is there ?

     

    Any other suggestions

     

     

     

    Thanks Paul

     
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  • RenéG
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    3. RenéG,
    Dec 19, 2011 10:15 AM   in reply to paulhouston@sympatico.ca
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    I'm not sure if that would help but turn on "Use local fonts" in Preferences>Page DisplayPicture 1.png

     
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  • paulhouston@sympatico.ca
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    4. paulhouston@sympatico.ca,
    Dec 19, 2011 11:15 AM   in reply to RenéG
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    hI ReneG

     

     

     

    IT IS TICKED  “USE Local Fonts” ?? , still same problem , thanks

     
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  • RenéG
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    5. RenéG,
    Dec 19, 2011 11:31 AM   in reply to paulhouston@sympatico.ca
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    OK.

     

    If it's nothing confidential, you could give us a link to the pdf for us to see if we have the same problem.

     
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  • paulhouston@sympatico.ca
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    6. paulhouston@sympatico.ca,
    Dec 19, 2011 11:33 AM   in reply to RenéG
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    Do I email to you ?

     

    Sent from my iPad

     
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  • RenéG
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    7. RenéG,
    Dec 19, 2011 11:50 AM   in reply to paulhouston@sympatico.ca
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    I just sent you my email address.

     
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  • RenéG
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    8. RenéG,
    Dec 19, 2011 12:11 PM   in reply to RenéG
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    Just for the record, I got the same error message on my desktop Mac.

     

    I opened the pdf in Illustrator and the Verdana font showed fine. Everything was there. I re-saved the Illustrator file as a pdf and that pdf was readable.

     
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