I am having the same difficulties to install Adobe Premiere Elements 10 from Disc 2 on my Windows 7 Pro 64-Bit.
After starting the "setup.exe" I can choose the language and if I click on continue, the installer seems to start and says the it is configuring the windows installer.
After a few seconds the window closes and nothing happens then. For each run of the "setup.exe" I get a process msiexec which seem to be left running.
The system requirements are exceeded by my system. I have followed the troubleshooting guides but nothing helped.
I have also tried to use the trial download verison, but this show exactly the same behaviour.
I have tried the following:
* disabling of antivirus software
* clean up temporary files
* reregister the windows installer
* run the setup.exe as administrator
* copy the content on the HDD and rename the folder to a short name
Once again, nothing of the above actions helped.
I am really disappointed at this stage, because for me it is "only" a video editiing application and not a ring-0 kernel mode debugger or anything similiar which has to be installed on the system, so I do not understand why such an easy task as the installation of a piece of application software from a famous company as Adobe could cause so much trouble.
I finally managed to resolve my problem.
The 64-Bit version of the MSI Installer was broken.
I have found a lot of repair instructions for the installer, but they always only mentioned the 32-bit version of msiexec.
Then, I have found this KB entry: http://support.microsoft.com/kb/315346/en-us
This paragraph is important:
"Note For 64-bit operating systems, you also have to reregister the 64-bit MSI installer. To do this, click Start, click Run, type %windir%\Syswow64\Msiexec /regserver in the Open text box, and then click OK."
After I followed the above note and restartet my Windows 7 Professional, the installation of Adobe Premiere Elements worked without any problems!
Please can you help me too. I installed Photoshop elements 10 and had power failure. It loaded but didn't work properly. I tried uninstalling from "Add/Remove programmes" but couldn't find it. Then I used System mechanic to remove. Now I am trying to reinstall but wants to uninstall. Keeps on saying cannot find path 2343. What do I do now? Programme is now useless to me. PLEASE PRETTY PLEASE HELP
I have not been able to download Elements 10 and Premier Elements 10, after they disappeared (again) from my Dell Inspiron 620, OS Windows 7 64 bit. I've spent time with Chat and WAY too much time trying to download the 2 programs for the 3rd time. When they were still up and running the last time, Elements frequently closed, both Organizer and Editor. I believe they (and Elements 9, as well) were causing the same closing problem with my MS Office 2010 and IE 9. I've "communicated" with Adobe numerous times and gotten nowhere.
I thought I wuold order the discs, but upon reading the complaints of those who have done so, I'm not at all sure that will help.
When I click on the KB entry "http://support.microsoft.com/kb/351346/en-us in your report above (May 17 5:03 AM), the window that opened said:
This article applies to a different version of Windows than the one you are using. Content in this article
may not be relevant to you.
The article refered to:
Error message when you try to add or remove a program on a computer that is running Windows XP
or Windows Server 2003: "The Windows Installer service could not be accessed"
Is there any hope for downloading and installing a working version of Elements 10 and Premier Elements 10?
I used the disk and found it easy to install. I just was not aware that I
had to insert disk #4 for additional themes. Over all I found that the
options of themes and clipart is very limited.
I am currently shopping for additional themes and clipart to upload into my
Premier Elements is great for blending and adding soundtracks just needs
more themes and clip art. I thought by joining the Memebership that I
would have access to more but was a bit disappointed.
I bought Elements and premier bundle today for new windows 7 on new 64 bit computer. Installed using disk 1 (couldn't read the very very fine print on the dick that tells me the "start" with disk 2. When I then tried disk 2 it wants to uninstall elements and as I couldn't find a path around I was cgoing to but found a note somewhere (can't remember where) that says: IF YOU UNINSTALL WITHOUT DEACTIVATING THE KEY THAN YOU LOSE ONE OF THE 2 AVAILABLE KEYS. The deactivation command is supposed to be on the help file but was nowhere to be found. It took a while but finally opened up a new file in the program (that actually looked ok with disk 1), and that naughty deactivation key showed up on the help tab. So, then loaded using disk 2 and all ok except thwe install just stops at the end and I have 3 disks left in the box. Skipped disk 3 for a Mac install and tried #4 and it downloded templates or something ok. Tried disk 5 and nothing happened at all. There are files there for Premium I think but couldn't find anything I wanted to click.Disk 3 also does nothing but spin.
So, I think I have 1 of 2 programs installed and I'm up about 20 points on my blood pressure.
Adobe, please send me a fix of some kind that allows the rest of the install to complete.
I think it is absolutely pathetic. I wonder if Adobe ever reads this. I
had to buy a laptop to use the programme because there is NO fix to
uninstall from my desktop. I can install but then the organiser is not
working and I have spent MANY hours on the help line without anu success.
They cannot help me and that is why I had to buy a laptop. Every programme
that I know of has a uninstall link. Photoshop elements 10 has nothing and
seems to me no other programme of Adobe has it.
Miri van Straaten
Did you try the installation disk? That is how I uninstalled my first attempt. Place the same disk back to your dvd player and the only path forward is to allow the disk to uninstall the program. Make sure though that you deactivate the “key” on the help tab of the program and remember you need to start a new catalog or open an old one to see the deactivate button on the help tab.
I just did the EXACT thing! As I was installing from Disk 1, I got this bad feeling that things were going too easily. So, I got my magnifying glass to read the tiny, tiny writing on Disk 2....My reading glasses are bi-focals, and I still couldn't read the lettering. By turning up the lights to 120 footcandles psf, (Operating Room light levels) there it was......."TO INSTALL FOR WINDOWS 7 64-BIT, START WITH DISK 2!".
I stopped after installing the first disk....What do I do?
What I did was deactivate the installation to save the registration key for another install. To do that you need to have a catalog started and look under the help tab for “deactivate” or if you are restarting the program, hit the edit tab (not organise) and the help/deactivate will show up.
Then uninstall using control panel
Then reinstall using the wonderful disk #2.
Hope this helps
I have to say that for a reputable company such as Adobe, the instructions for download are totally non existent. The download for purchases on line are controlled by Digital River. I had problems with downloading as the link on the email confirming my purchase didn't work finally found the url link by pasting the email in Front Page and reading the source.
When I finally got through I was advised by the Digital River customer service that I had had too many attempts at downloading the software. When I sent a mail to CS at Digital I received this reply:
"Unfortunately, we do not handle the customer service for Adobe Systems,
Inc. Home. Please contact them directly with your request through one of
the following methods:
Customer Service URL: http://www.adobe.com/ap/support
Customer Service Phone: If available, the regional numbers will be
listed at the URL above.
We apologize for the inconvenience."
I have now run around the adobe site trying to find a way to download the products, but no joy so far.
I tried to get customer serice to call me back , but this service is not available for my country, Thailand.
The final way I am told is to make a call to the customer service at the number listed on my confirmation email.
I already called this number (which I believe I have to pay for) and spent some 10 minutes on the line to what I believe was someone located in India who said he would send me a link for downloading the software.
As they say in the song .... I'm still waiting!!!!!
Adobe, shame on you. Please get your act together. Why can't you handle your own customer service rather than sub contract it out. You charge enough for the product which more than covers the cost
I installed Elements 10 and Premier 10, but then the Elements program said to update the Adobe Photoshop.com Inspiration Browser. It failed to load. The program said to deinstall the Adobe Photoshop.com Inspiration Browser program. I did this, but now Adobe Photoshop.com Inspiration Browser will still not reinstall. I had already installed Adobe Air, but that has no effect as your update program cannot see the Air program. How to reinstall the updated Adobe Photoshop.com Inspiration Browser?
I am having exactly the same problem with the Inspiration Browser! After dutifully uninstalling the thing because a pop-up told me I should get the update, the installer hung up on my Adobe AIR, which I had successfully updated, but the installer ignored. Instead it told me it had to install AIR in order to load the Browser update, which it immediately informed me it couldn't do, due to a download error, but did I wish to retry? As you no doubt know, it did not matter that I did so wish, the same thing happened every time. I would appreciate it if I could wait here with you on this bench so I can jump on the bus to salvation when it comes for you. Thank you, you are most kind. Gum?
I have the same problem have you a solution yet? - try contacting someone from Adobe, what a pathetic company, if I knew they were this much trouble I would not have touched them with a barge pole!!!
can you help me with photoshop elememts 10 - it has 3 disks and says for Windows to install disk 1 first I followed instructions entered licence key and all went well till it said insert disc 2 - to do this I had to finish and restart computer before I could retrieve disc 1 and when I put disc 2 in when it came to registration key it said it was incorrect when it was the correct one - I have a new computer with Windows8 what do you suggest
There were no instructions included and I am sorry I purchased this product as it is more trouble than it is worth!
thanks and I hope you can help.
If you have successfully installed Disc 1, then Photoshop Elements should be listed in your Programs menu. You can start using Photoshop Elements. Disc 2 is for installing a trial version of Premiere Elements, a software for editing video footage. You can choose to install the trial version, or just let be.
You are ready to go as far as I can see. Let me know if you still face any problems.
Just to add, I am a big Photoshop Elements fan, and I am sure you will enjoy using the software as much as I do. If you need help using it, check out these cool videos at http://tv.adobe.com/show/learn-photoshop-elements-10/.
Have a very nice weekend!
Oh thank you so much - I thought it depended on disk 2 to work - I cannot understand why they don't include simple info like this so you know that disc one is all you need - I have spent 3 hrs trying to get answers - I talked to a real person on Adobe chat (in some distant land) who could not help me and here you are (my hero) with the answer. I can now take my exhausted brain and go to bed as it is already after midnight. I will check out the link which will be of great help to a novice 1st time user like me.
thanks again you help is so much appreciated.
Sent from Windows Mail
I just purchased Adobe Premiere Elements 11. There are instructions to retrieve my serial number by going to www.adobe.com/go/getserial, at which point in time, enter a given Redemption Code which is indicated on the instruction sheet that came with the CD. First, the stated address is an invalid address. How/Where do I go to redeme this code to retrieve my serial number?
Thanks in advance,
I would so much like some help to install a disk-package of JUSTAdobe Photosho Elements 10, bought & received in Canada. I have a serial number. I have three disks. I have tried and tried to install it every which way and the following messages come up when I try to run the install from the disk
1. "Invalid Unicode File" .\AutoPlay\main.ini
then another error code comes up
2. Error MAIN_FILE_VERSION
then another error code comes up
3. Error PRODUCT_REGISTRY_PARENT
and, last but not least...
4. Error PRODUCT_REGISTRY_KEY
I am on a new ASUS ZenBook with a 64-bit Intel CORE i5 processor, Windows 7, 1920x1080 res screen, and plenty of room on the hard drive.
I paid good money for this product and can't use it. Arg.
Can you please wave your wand?
As best I can tell from reading posts for almost a year, no one has solved this problem. I guess we have all been taken for a long and VERY frustrating ride by Adobe. And they have the nerve to try to get us to pay $79 for an "upgrade." How can we upgrade something we can't download properly?
Sent from my iPhone
Europe, Middle East and Africa