I have to say that for a reputable company such as Adobe, the instructions for download are totally non existent. The download for purchases on line are controlled by Digital River. I had problems with downloading as the link on the email confirming my purchase didn't work finally found the url link by pasting the email in Front Page and reading the source.
When I finally got through I was advised by the Digital River customer service that I had had too many attempts at downloading the software. When I sent a mail to CS at Digital I received this reply:
"Unfortunately, we do not handle the customer service for Adobe Systems,
Inc. Home. Please contact them directly with your request through one of
the following methods:
Customer Service URL: http://www.adobe.com/ap/support
Customer Service Phone: If available, the regional numbers will be
listed at the URL above.
We apologize for the inconvenience."
I have now run around the adobe site trying to find a way to download the products, but no joy so far.
I tried to get customer serice to call me back , but this service is not available for my country, Thailand.
The final way I am told is to make a call to the customer service at the number listed on my confirmation email.
I already called this number (which I believe I have to pay for) and spent some 10 minutes on the line to what I believe was someone located in India who said he would send me a link for downloading the software.
As they say in the song .... I'm still waiting!!!!!
Adobe, shame on you. Please get your act together. Why can't you handle your own customer service rather than sub contract it out. You charge enough for the product which more than covers the cost
