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Flash Player continually freezes and crashes my computer

Dec 13, 2011 12:47 PM

I am posting a new discussion page at the request of staff.

The details posted are at the request of staff.

 

 

This problem started immediately after I updated my flash player in October and it extends through multiple updates of Adobe Flash Player.

 

Opening certain web pages that have flash applications on them completely freezes the browser and then the computer within a second.  Within 30 seconds, the entire computer physically crashes with a very brief blue error screen before the computer shuts itself off.  Opening two web pages that use Adobe Flash Player is also a near-guarantee to crash the computer.  Note that this includes all advertisements that use Flash Player, which means that opening any two web pages at once mostly guarantees that Flash Player crashes the computer.

 

I have diligently updated everything to fix this problem that I can find, and nothing helped.  Drivers, browsers, plug-ins, applications, everything.  None of the posted solutions I have found on the discussion forums have been beneficial or relevant.

 

There is no error report or number to send or post because the crashing causes a total freeze and computer death.  I can't change the hardware acceleration settings because flash player will not let me try to change those settings without crashing.

 

I really hope there are some since my job on a web site depends on flash's functionality and I currently spend over 2 hours a day rebooting my computer due to Flash Player's crashes.

 

Requested Details:

  • OS: Windows XP, Professional, Version 2002, service pack 3

 

  • Browser: Crashes Firefox versions 7 and 8, Crashes IE version 8

 

  • Current Flash Player Version: WIN 11,1,102,55 (note, this has been a problem through 3 updates to Flash Player)

 

  • Display Section of Diag report:

 

---------------

Display Devices

---------------

        Card name: NVIDIA GeForce 8500 GT

     Manufacturer: NVIDIA

        Chip type: GeForce 8500 GT

         DAC type: Integrated RAMDAC

       Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_C7473842&REV_A1

   Display Memory: 512.0 MB

     Current Mode: 1440 x 900 (32 bit) (60Hz)

          Monitor: Default Monitor

  Monitor Max Res:

      Driver Name: nv4_disp.dll

   Driver Version: 6.14.0012.8026 (English)

      DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 8/3/2011 04:49:00, 4210816 bytes

      WHQL Logo'd: n/a

  WHQL Date Stamp: n/a

              VDD: n/a

         Mini VDD: nv4_mini.sys

    Mini VDD Date: 8/3/2011 04:49:00, 12542592 bytes

Device Identifier: {D7B71E3E-4761-11CF-A844-4BE700C2CB35}

        Vendor ID: 0x10DE

        Device ID: 0x0421

        SubSys ID: 0xC7473842

      Revision ID: 0x00A1

      Revision ID: 0x00A1

      Video Accel: ModeMPEG2_C ModeMPEG2_D

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

         Registry: OK

     DDraw Status: Enabled

       D3D Status: Enabled

       AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

 

        Card name: NVIDIA GeForce 8500 GT

     Manufacturer: NVIDIA

        Chip type: GeForce 8500 GT

         DAC type: Integrated RAMDAC

       Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_C7473842&REV_A1

   Display Memory: 512.0 MB

     Current Mode: 1920 x 1080 (32 bit) (60Hz)

          Monitor: Default Monitor

  Monitor Max Res:

      Driver Name: nv4_disp.dll

   Driver Version: 6.14.0012.8026 (English)

      DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 8/3/2011 04:49:00, 4210816 bytes

      WHQL Logo'd: n/a

  WHQL Date Stamp: n/a

              VDD: n/a

         Mini VDD: nv4_mini.sys

    Mini VDD Date: 8/3/2011 04:49:00, 12542592 bytes

Device Identifier: {D7B71E3E-4761-11CF-A844-4BE700C2CB35}

        Vendor ID: 0x10DE

        Device ID: 0x0421

        SubSys ID: 0xC7473842

      Revision ID: 0x00A1

      Revision ID: 0x00A1

      Video Accel: ModeMPEG2_C ModeMPEG2_D

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

         Registry: OK

     DDraw Status: Enabled

       D3D Status: Enabled

       AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

Branched to a new discussion.
 
Replies
  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Dec 13, 2011 5:14 PM   in reply to fossil viking

    Could you try reverting back to Flash Player 10.3 and see if the crashes still occur?

     

    How do I do a clean install of Flash Player?

     

    Where can I find direct downloads of Flash Player 10.3 for Windows or Macintosh?

     

    Thanks,

    Chris

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 14, 2011 9:40 AM   in reply to fossil viking

    Your video drivers appear to be out of date. NVIDIA addressed a number of issues in v285.58 released on 24 October including a blue screen crash. Download link here: http://www.nvidia.com/object/winxp-285.58-whql-driver.html

     

    Release notes including fixes and outstanding issues can be found here: NVIDIA v285.58 Release Notes

     
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  • Currently Being Moderated
    Dec 19, 2011 9:01 PM   in reply to fossil viking

    This happened to me a few days ago.  I had to update to the latest version of Flash, and now things are either flashing, just showing shapes/colors, or freezing.  I'm on an Apple.  Any suggestions?  I've tried uninstalling and reinstalling, but it hasn't helped.

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 20, 2011 12:55 AM   in reply to wardcoveart

    wardcoveart wrote:

     

    This happened to me a few days ago.  I had to update to the latest version of Flash, and now things are either flashing, just showing shapes/colors, or freezing.  I'm on an Apple.  Any suggestions?  I've tried uninstalling and reinstalling, but it hasn't helped.

     

     

    When posting, please provide:

    • Operating system version (including 32bit or 64bit edition)
    • Web browser and version (including 32bit or 64bit edition)
    • The Flash Player version
    • Give us a brief explanation of the problem, please include any information you feel is important

     

     
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  • Currently Being Moderated
    Dec 30, 2011 7:00 PM   in reply to fossil viking

    Have you actually tried to update your video drivers to the latest (285.62)?

     
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  • Currently Being Moderated
    Jan 6, 2012 1:29 PM   in reply to fossil viking

    I'm not sure if the problem I noticed is same to yours but my Flash player also makes my system frozen.,

     

    I use the both, Windows 7 x64 and Mac OS X 10.7 and the version of the Flash is the latest as of today.

    In my case it happened on Mac. As far as I remember it didn't cause crash or freeze of the system on Windows

     

    Here is a photo showing how it looks like when it causes the problem. Some small group of stripes ( repeated on a screen ) and making tick sounds continuously ( I believe whatever audio data in a buffer is repeated ).

     

    https://plus.google.com/108121537492277875096/posts/f3pfxbtuueE

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Jan 6, 2012 2:06 PM   in reply to fossil viking

    Since you're blue screening, I suspect you're running into a NVidia driver issue.  Can you try disabling hardware acceleration in Flash Player and see if that helps reduce the crashing further?  If it does, then try updating again to FP 11 (again, keeping hardware acceleration off) and see if you crash.

     

    How do I disable or enable hardware acceleration?

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jan 6, 2012 2:08 PM   in reply to fossil viking

    OK. If it has different symptoms, I will post it as a new thread.

    Thank you.

     
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  • Currently Being Moderated
    Jan 16, 2012 11:44 PM   in reply to fossil viking

    I was having almost exactly the same problem on XP sp3 (except no blue screen) for weeks.

    Firefox would freeze/crash (reporting a problem with flash) or my pc would restart after a random amount of time on youtube.

    After trolling for hours on forums trying everything i read (update drivers, disable hardware accelerator ect), somebody said try scanning for viruses.

    I really didn'y expect that to be the problem as Avast antivirus was always running on my comp but thought i might aswell try, so i installed malwarebytes and done a full scan.

    My pc was loaded with malware and after removing it all and a quick restart i haven't had the problem since.

    Its worth an hour of your time trying it if you're still having this problem.

     
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  • Currently Being Moderated
    Jan 22, 2012 3:41 PM   in reply to fossil viking

    http://kb2.adobe.com/cps/155/tn_15507.html

     

    On this page there are 3 places where you can right click the Flash Player menu into existence. On the first two, Settings should be greyed out but on the third, you should be able to click Settings.

    Go to the area below this statement: The following box displays the type of Flash Player version that is installed in your browser and its capabilities.

     
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  • Currently Being Moderated
    May 18, 2012 1:54 PM   in reply to Chris Campbell

    I have same problem, in spades.

    Browser does not matter (IE, Google, Firefox)

    Application does not make a difference (Netflix, Youtube, others)

    My primary use is Flash Chrome 11.2.202.235, Windows 7 64

    Video card is ATI, I have used a pirated driver and "both" of ATI's latest drivers.  Makes no difference,

    I tried everything I could find on this problem, like disabling hardware acceleration and even put in new memory cards.

    I monitored for over heating.  None.

    I have run Hardware and software tests.   No errors found.

    I searching the Internet there seeems to be thousands of these reports.  Machine type makes no difference, Op system no difference, Video cards no difference.  This sure seems like an Adobe Flash problem.  Adobe really needs to help us out here.

    My BSOD says:

    MACHINE CHECK EXCEPTION  0x0000009c

    Check new hardware.

    Disable BIOS memory options such as caching or shadowing.

    F8 for date mode.

    Technical information

    0x0000009c (!.........................................)

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    May 18, 2012 5:35 PM   in reply to kcmilton

    It sounds like you're running into a hardware issue.  Can you post a copy of your dxdiag report?

     
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  • Currently Being Moderated
    Jun 15, 2012 10:07 AM   in reply to Chris Campbell

    Same problem. - videos start then freeze.

     

    Uninstalling latest Flash Player upgrade and reverting to Flash Player v 11.2.202.235 fixes it.

     

    XP SP3

    Chrome 19.0.1084.52 m

    32bit

     
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  • Currently Being Moderated
    Jul 25, 2012 2:39 AM   in reply to fossil viking

    What is your current Flash Player version?

     

    What is your current graphics driver version?

     
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  • Currently Being Moderated
    Aug 7, 2012 8:08 AM   in reply to fossil viking

    Im still having this problem as well on my AMD card, also noticed the hardware acceleration keeps enabling.  I havnt heard anything from this Chris bloke from Adobe either, i think he has buried his head in the sand hoping it all goes away - couldnt give a toss!

     
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  • Currently Being Moderated
    Aug 7, 2012 1:31 PM   in reply to Regan2000

    Bumping the post in the hopes of fixing the issue.

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Aug 8, 2012 5:37 PM   in reply to Fed up with Adobe Flash

    If 10.33183.20 resolves the issue, I suggest that you stick with this build.  I'd also suggest taking a look at this page which describes how to create a video related bug and what information we'll need from you to investigate.

     

    Troubleshoot, report Flash Player video playback issues

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Aug 13, 2012 10:01 PM   in reply to fossil viking

    I'm sorry about forgetting our previous correspondence, that's part of the problem of going through so many posts each week.  I have a hard time remembering all of the details.

     

    I'm not sure what could be resetting your hardware acceleration, nothing in Flash Player itself should (or can afaik) do this.  This type of settings reset seems indicative of a third party cleaning utility.  Is there anything on your system (utility, browser extension, etc) that could be "cleaning" your cache, cookies or settings?  Sorry if we've already gone over this point before

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Aug 14, 2012 7:27 PM   in reply to fossil viking

    I suspect something is altering or resetting the file:

     

    C:\Users\username\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\settings.sol

     

    You might want to use a utility like this to determine when the file (settings.sol) is changed/deleted.

     
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