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Clell Hillbilly
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Flash player does not work after reboot

Dec 16, 2011 12:15 PM

Tags: #plug-in #11.0.1.152

I am running windows 7 64 bit with IE9 64bit and 32 bit as well as firefox. I have been fighting this ever since I update to Flash 11.1. I install flash and it runs fine until I reboot my pc. I have tried uninstalling flash and reinstalling all the suggestions listed in most of these forms and tried restoring my pc to a few weeks before when flash worked correctly. None of this helped. It is the same in Firefox as well as IE9. I have noticed thatit seems like adobe stays installed it just doesn't work. If I go into my installed programs I see the flash player 11 active X 64-bit installed. However when I open up IE9 under the addons Shockwave is no longer present after reboot. If anyone can offer any assistance I would be very greatful. Thanks for your time.

 
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  • Xircal
    753 posts
    Mar 29, 2011
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    Dec 17, 2011 2:06 AM   in reply to Clell Hillbilly

    Please do the following.

     

    1. Disable all file shields on your antivirus. Most AV apps these days incorporate file scanners which spring into action as soon as you run an executable. This interferes with the installation process leading to corruption further down the line. If you don't know how to disable the shields, see this list with instructions: http://www.bleepingcomputer.com/forums/topic114351.html
    2. Download the Flash uninstaller from here: http://kb2.adobe.com/cps/141/tn_14157.html#main_Download_the_Adobe_Fla sh_Player_uninstaller If using Internet Explorer, choose to Save it to somewhere where you can find it easily again. Do not choose Run.
    3. Close IE and then find the file you just downloaded and run it to uninstall Flash. It will also uninstall it from every other browser you have installed.
    4. Next, reboot.
    5. When the system reboots to the desktop, disable all those shields again.
    6. Next, go to http://download.macromedia.com/pub/flashplayer/current/install_flash_p layer_ax_64bit.exe to download the Flash plugin for Internet Explorer 64-bit (if that's the browser you'll be using). If you'll be using the 32-bit version of IE, then download this file instead: http://download.macromedia.com/pub/flashplayer/current/install_flash_p layer_ax_32bit.exe
    7. When you see the prompt in IE, choose "Run" to install it immediately.
    8. Next, go download this version of the Flash player for every other browser except Google Chrome: http://download.macromedia.com/pub/flashplayer/current/install_flash_p layer_32bit.exe This is the 32-bit version because Firefox is not yet available in the x64 flavour. If you have another browser which is 64-bit, download this file as well: http://download.macromedia.com/pub/flashplayer/current/install_flash_p layer_64bit.exe Choose to save it to somewhere you can find it again afterwards and then run it to install in Firefox etc.
    9. If you have Google Chrome, the Flash player is embedded and will update automatically in the background.
    10. Test your installations in all browsers by going to: http://www.adobe.com/software/flash/about/
    11. Finally, re-enable your AV file shields again.
     
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  • Xircal
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    Mar 29, 2011
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    Dec 17, 2011 4:36 AM   in reply to Clell Hillbilly

    Clell Hillbilly wrote:

     

    Xircal,

         I tried this and still basically does the same thing. It installs and runs until reboot. Basically I cannot see the shockwave add on in my browser. Now when I turn my pc on it wants to install adobe flash again. Each and every time I turn the pc off it does this. However in my installed programs I can see the program there. Any help would be great. Thanks for your time.

     

    Can you check to see if ActiveX Filtering is the culprit? See: http://forums.adobe.com/thread/867968

     
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  • Xircal
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    Mar 29, 2011
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    Dec 17, 2011 4:56 AM   in reply to Clell Hillbilly

    Can you check your setup with the one in the screenshot? Go to Tools |Manage Add-ons, but I think you know that already.

     

    ie_flash_player.PNG

     
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  • Xircal
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    Mar 29, 2011
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    Dec 17, 2011 5:03 AM   in reply to Clell Hillbilly

    Are you logged in as Administrator?

     

    Also, can you see the files mentioned in this post? http://forums.adobe.com/message/4018023#4018023 (it's post #10 in case the link just takes you to the top of the page)

     
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  • Xircal
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    Dec 17, 2011 5:25 AM   in reply to Clell Hillbilly

    I see a discrepancy in your screenshots. You have the BETA version installed which is 11.2.202.95

     

    The current stable release is 11.1.102.55. While there's no harm in being a guinea pig to test a new version, contributors on this forum, myself included don't usually have any experience with a BETA and cannot predict how it will perform.

     

    To eliminate that from the equation, could you please uninstall it and then reinstall the current release? Remember to disable your AV shields before you proceed.

     
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  • Xircal
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    Dec 17, 2011 6:07 AM   in reply to Clell Hillbilly

    Can you post the contents of the FlashInstall.log? It's shown in one of  your screenshots. Maybe it might provide some clues.

     
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  • Xircal
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    Dec 17, 2011 6:19 AM   in reply to Clell Hillbilly

    One other thought, could you run the "Fixit" to disable hardware acceleration on this MS site: http://support.microsoft.com/kb/2528233

     

    You can re-enable it again if it makes no difference.

     
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  • Xircal
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    Dec 17, 2011 6:25 AM   in reply to Clell Hillbilly

    Clell Hillbilly wrote:

     

    I won't let me open it or copy it or anything. Also I just noticed that file is 2 months old. Any ideas

     

    It will probably show as being a couple of months old because you would have upgraded a couple of times since the original date and it'll just add the new data to the bottom of the old file. But it's only a Notepad file and you shouldn't have a problem opening it. Is it located in C:\WINDOWS\system32\Macromed\Flash?

     

    And we posted at the same time before, so please check my post above this one regarding the "Fixit".

     
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  • Xircal
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    Dec 17, 2011 7:08 AM   in reply to Clell Hillbilly

    Clell Hillbilly wrote:

     

    I tried the fix it app, didn't work. Also onthe log file it says I do not have adminstrative rights to it, more or less. However I am the admin. I checked it. It says that I can't copy delete or move it. Any more ideas. I also tried doing all that in safe mode.

     

    This is beginning to sound like where the crux of the problem lies. If you don't have full control rights over a simple Notepad file, you'll almost certainly not have them over the ActiveX control. You can check by going to C:\WINDOWS\system32\Macromed\Flash

     

    Find the file called Flash11e.ocx in there, right click it, go to Properties and then click the Security tab. You should see all the boxes on the left except "Special Permissions" checkmarked for the Adminstrators group which will be highlighted in blue at the top. 

     
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  • Xircal
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    Mar 29, 2011
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    Dec 17, 2011 8:35 AM   in reply to Clell Hillbilly

    Clell Hillbilly wrote:

     

    I finally got it working. You put me on the right track. I went through and check all the security tabs under the macromedia folder and told it to enable for everyone. Its working now. Thanks so much for your help. I still don't know why all thos security settings got changed. This happened to me right after flash updated. Anyway if it happens again maybe I will know what to look for. Thanks again.

     

    That's good to hear. But make sure the settings for the "Everyone" group looks like the one you see in the screenshot otherwise you'll be exposing your system to exploits. All the boxes except that one should be blank.

     

    write_attributes_deny.PNG

     
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  • Xircal
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    Dec 19, 2011 6:16 AM   in reply to Clell Hillbilly

    You're welcome.

     
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